Policy Well & Pump

John P.

I had policy come out to service my equipment. they informed me I needed a new line to my well. As I was skeptical, I waited a few weeks to ensure this was indeed needed. With a new ($4000, I find excessively high for pushing a new water line through an existing line!) line installed my water is now MUD brown and the Manager Skip say's there is nothing he can do till my water clears up - it's been 5 days of mud. He's also been downright rude and brings up that I delayed my own service, forgive me for not wanted to spend unnecessary monies, he'll get someone out here sometime next week.

I contacted H20 out if Middleton and without looking at my system they diagnosed it. I would stay clear away for Policy as an un-consumer friendly company!

Colleen S.

So impressed with this company and it's employees: Rick and Tyler!
We needed a new pump for our well. Saturday morning they arrived at 8:30 a.m. and installed a new one.
They even taught us a few things about wells and pumps! Their expertise and friendliness made a difficult situation not so bad. Even during this Covid pandemic!
Well done guys!! Will always use Policy Well and Pump!

John P D.

I needed to replace the expansion tank underneath our manufactured home as it was or had failed. Now no one likes to crawl under a home on a concrete slab to locate a pit where the expansion tank was located so I had a brainstorm lets put it inside the house where the cold can't get to it . It would be easier to service if necessary. As a New Englander I decided after pricing the job out that I would attempt this myself to save money. I googled and watched 3 or 4 you tube videos made a parts list and ordered the expansion tank on line as it was less than Policy Well could sell it for. (I am a 14 year customer of their's) I placed the tank in it's new home with all the attached plumbing dropped the water in / water out pex lines below the floor and disconnected the water lines from the old tank. BTW it's Saturday afternoon as I was confused as what I saw in the videos was not what I was seeing below.
I had promised my wife we would have running water that day so I drove over to Policy Well and talked to the dispatcher/ owner and said they could laugh now or later but I needed help. The technician was just getting ready to clock out but over hearing my plight agreed to come over and see what he could do. (he had been under the house before) He drove over and we went under to check things out and he recognized the issue got a few parts out of his truck and started to correct my error.
While he was underneath another crew stopped by just to see if he was OK and one of the guys slid under and assisted him. Later I learned they were the overnight crew and the job would have ended up in their lap had he not volunteered. $170 later we were all set and the new expansion tank was working and water flowed once again.
I would highly recommend this company to anyone as they are honest , trustworthy , customer friendly and respond in a timely manner.
I still managed to save money despite the fact that I required some assistance . Thank you

Private L.

I just used Policy Well and Pump to install an arsenic reduction system and to do a well shock and both the service and pricing was excellent.

I was initially hesitant because of the negative reviews here but another vendor referred me to them and spoke very highly of them. I ended up getting 5 quotes from different vendors and Policy was the best.

When I called, I spoke to Jerry and he was knowledgeable, confident, and comforting. It was just what I needed. He was even responsive during non-office hours and they were flexible with me about scheduling service. Jared installed the arsenic system and Jerry did the well shock. They are the type of people that you feel comfortable with right away because they take such pride in their work and doing a thoroughly good job. I highly recommend them.

Bob G.

I called because I had a leak I was told there were multiple ways to fix it given size recommendations for bladder replacement was told things needed to be replaced at once i was given a price over the phone of 1500 i thought the price was crazy but felt over a barrel they billed me 1800 NO break down on prices 2 guys were in and out of my house 1.5 hours
( I was not home my wife was)
They are a rip off and belong in Jail STYAY AWAY I called the owner he said the LIST price of the parts were 1000 i found the same part on line 400 he said that was possible but he is not on line and he charges list I got no break down for parts labor at all
I am writing to my local state rep asking that well installers fall under some regulation this company is a scam artist they know you have to go with them you need water

This replacing a bladder can be done by a homeowner I was just not sure I could do it.
DONT CALL This company Run away

Kathy J.

I called to have someone come out to give me a quote on how much to fix my well tank (continuously cycles on/off when calling for water). They sent someone out who quoted me a very high number to the point that I wanted to get a couple more quotes to see if this was a good price or not. The tech then told me the visit (which lasted 10 minutes) would cost $150 but I could apply that to my bill if I decide to go with them. No one told me that a quote would cost $150. I proceeded to get other quotes that came in half of what Policy quoted. So basically I paid $150 for NOTHING!! They could do this all day - charge $150 for quotes and just quote high all day long and not do any work. RIP OFF!!

Walter F.

If I could use a ""Zero"" star rating I would.
I stopped in to get a price on the media I would need to re-bed my water softener.
I had to wait for Skip to complete his phone call, which was fine.
One of the other people there asked me what I was looking for, so I told him. First question he asked was if they had installed the system. When I explained I didn't know because it was in the house when I bought it his demeanor changed, seemed like he couldn't wait to get away from me, and excused himself. I continued waiting for Skip.
When he had completed his call he asked what I needed. He seemed genuinely interested and had a welcoming look on his face. explained it to him, and wouldn't you know, his first question was if they had installed the system. As soon as I said I didn't know his demeanor changed and it was like he was looking down his nose at me. He wouldn't answer my question, and told me that I was better off replacing the entire system because it was too old.
This in my opinion is because he didn't want to be bothered with helping someone that didn't have HIS system.
Now- even though it is 20 years old doesn't mean it needs to be replaced, and being that he has never seen the system, how can he make such a blanket statement?
In the future, if I need to replace my system, I can guarantee it will NOT be from Policy Well and Pump!
P.S.-
I went into Policy Well and Pump about 15 years ago when I was having a different issue with my system and they pulled almost the same thing then, but in this case they would have been actually working on the system itself- not just providing supplies- I chalked it up to they only work on their own stuff- not that they wouldn't even sell you supplies if you didn't get your system from them!

Ann S.

Called last night around 7 because we lost water and wanted to try to get them out here in the morning. Phone was answered and appointment set for 10 am. My husband called again at 8 Am to confirm and they said yes all set. (The reason I even mention that is I think we have all experienced companies that say ""oh no we don't have that info here, they must have forgot...."" ). They arrived on time and took care of business in a timely, professional manor, for a bit less than the estimated cost! Can't do more than that. Thanks for the great service.

Craig L.

I called to have a water treatment system installed in my home. They took a water test and came up with a filtration system. The installation was scheduled and went smoothly. I would recommend this company to friends and family.

Joan L.

Have done business with them for a long time with great service. However now it is the opposite. Gave my elderly Mom a song snd dance when she needs help with the system. She feels that they don't listen because she is old.