Point Loma

Chris H.

Everyone we interacted with was very nice and courteous. We called to get a quote to install and electric hot water heater with a heat pump. The lady on the phone was very committed to scheduling us in and a few hours later, a plumber arrived to give us a quote.

I told the plumber we were interested in getting an electric hot water heater with a heat pump. I added that we have solar so the solar would cover any electricity we used. The plumber said, ""Gas is so cheap. Electricity is so expensive, you don't want to do that."" Here's where my experience went downhill. By that comment, it was clear to me that the plumber didn't understand the new techology or was just trying to upsell me.

I got a quote for $4k to install a 50 gallon gas heater or $6k to install a tankless unit. Two days after the initial visit, I got an itemized breakdown of their gas heater estimate (no itemized breakout for the $6k tankless estimate). Labor for the regular gas heater was $1,800. These costs are for all materials and labor.

Anyways, as I mentioned before, everyone I spoke with was nice and friendly. I wish the plumber hadn't been so dismissive of the new techology and their prices weren't so high. I ended up getting my electric/heat pump heater installed for about $1k + the cost of the unit $800. That's correct, my total cost of $1,800 was equal to their labor installation cost.

Summary, nice people. Seemingly prices on the higher end.

John C.

I've been thinking about replacing my water heater for a few months when I realized that I had 18 years on my current water heater (apparently 8 to 12 is the expected lifetime). I'd been putting it off. However, we noticed an unrelated leak from our bathroom into our kitchen, so I figured I'd have them come out and give me a quote for a new water heater and to fix the leak.

Right from the get-go, the experience was great. The called and scheduled a consultation (and waived the $65 service fee - maybe because of COVID?) right away. They sent a text, email, and called me to let me know when the technician was on his way out.

Mark came out and gave me the rundown on a new water heater. He gave me several options, but we wound up going with a tankless heater. Additionally, he said the leak was because of poor caulking and that we just needed to re-do that. My wife and I a fairly handy so we wound up doing that ourselves. Didn't charge us for the advice.

Then Mark and another co-worker (I can't remember his name) and replaced our 18 year old water heater with a new tankless model. Endless hot water!

All along the way Harley was giving us calls to let us know when they were coming out and on their way.

Great experience with these guys.

amy v.

They advertised they would give an estimate on Yelp but wouldn't give one unless they came to your house and had a 2 week waiting period before they could come.
Don't want to screw up their rating but that was my experience.

Ellen P.

In the past I had a very pleasant experience with this company relating to an electrical issue. Reasonably priced and an honest, knew-what-he-was-doing technician.

So-o-o, when I was researching a new Badger 5 garbage disposal, I contacted Point Loma Electric and Plumbing. Not good...They refused to give a quote/estimated cost over the phone. I was told someone would need to come to the house, then I would receive a price. THEY DIDN'T VOLUNTEER THE FOLLOWING INFORMATION until I asked if there would be a charge for this ""evaluation"" visit: BY THE WAY, THERE WOULD BE A $65 FEE which would be applied to the service if I wanted the work to be done. Seems like a shady business practice.

Rip-off...you are kind of stuck with the repair whether or not you think the price is fair because of the ""consultation"" fee. Since they charge by the job and not per hour (again, I had to ask before that information was shared), AND they advertise in the newspaper with price quotes AND they seem to offer actual quotes via the internet (according to their website), I was puzzled about their refusal to give me a telephone quote.
Again, this was for a garbage disposal swap out, not some complicated plumbing issue. I guess they like the idea that you are probably going to hire their technician do the service so you won't be out the $65 consultation for nothing. So-o, I hired another company that had no problem with giving a phone quote... and had no so-called consultation fee.

Sigh...I noticed somewhere that this was advertised as a ""female-run"" business, and I really wanted to support their company by giving them my business.

Richard W.

Had a clogged kitchen sink. PL plumbing came more quickly than others. They were adaptable to our timing needs. Will was thorough and completed our work satisfactorily. We will use them again.

As a nice touch, they gave us a bag with hand sanitizer, a face mask, and a roll of tp.

Gerry V.

This is an addition to my prior very positive review of Point Loma Electric. In addition to doing a great job on a dangerous emergency situation and the resulting replacement of an entire electric panel, etc., I have recently heard from my insurance commpany. They made sure I knew how professional and helpful their communication with Point Loma Electric had been. Fortunately I received a favorable reimbursement from my insurance company, facilitated I am sure by the ease of their communication with this Company. Thank you once again, Point Loma Electric!

Mike F.

I'm military, was on work-travel when my wife had an issue with the air conditioning. Based on yelp review, I'd recommended she call Point Loma Electric & Plumbing. BAD DECISION. Simple short between 240v air conditioning wiring and air conditioner unit. They ran conduit on the OUTSIDE OF THE HOUSE (from the front of the house all the way to the backyard) and charged us more than $4,240. See the pictures. Our home is the only house that looks like a Frankenstein, with conduit running outside and right above the front door. What a shame! When I returned home from travel, my wife was in tears....she was so embarrassed and ashamed! Knew that she'd been taken advantage of....I won't say more, except WHAT A SHAME! Now I'm going to have to remove all of the conduit myself. I called Point Loma Electric, basically they said ""TOUGH LUCK"". Now I'm considering pursuit of a small claims court suit to try and receive some sort of remedy. Pics and price say it all, STAY AWAY FROM Pt. Loma Electric & Plumbing. SHODDY WORK and Look at the Price I had to pay, more than $4.2K!!!

Gene H.

You have the Howe people, the smell good folks, white glove guys, the ""we will wow you"" company and many others who I called when looking to have a Tankless water heater installed before my old free standing water heater went out.

Pt. Loma Plumbing sent out a fellow named Mark to see what I wanted to do. Mark explained everything to me and the difference between the good and not so good tankless water heaters and each of their warranties as well as the service Pt. Loma Plumbing offers which was better than most without the extended warranty fees.

Not only did Mark give me the estimate he was also the installer with an assistant which says a lot to me. No hype! just outstanding customer service and professionalism, neat and clean after installation, explaining the operation of the tankless not just handing me a manual.
I can't say enough about Mark and everyone at Pt. Loma Plumbing. Trust me, I believe I spoke with all who worked there because I had so many questions not ever having a tankless water heater before. The best thing they never pressured me... I could go on about their service and their employees but instead I will just say.
Thank you Mark and Pt. Loma Plumbing.

William D.

I had an issue with a switch going bad on an outlet. The technician Anthony Correia did a great job fixing my issue. I am really happy with the high quality work. I will be using them again for sure.

Sharon F.

I wish they had a minus one category, because your management deserves less than that. A company is known for its employees, but also for it's managerial skills. And your skills suck. I let you know I was going to do this review and that you probably weren't going to like it...just as I did not like how you wasted our time...especially our mom's. I initially called Point Loma Electric because my 4'6"" diminutive, 93 year old, disabled mom's bathroom had a faulty light switch plate they had previously installed in her bathroom. My mom walks slower than a snail with her walker. She has had several strokes resulting in a weakened heart, slight dementia, high blood pressure, diabetes, congestive heart pressure and has been in hospice twice in the last 3 years--plus, her right foot drags and she can barely lift it to walk. The technician was very nice and changed the light switch plate. He turned the switch on and off several times and everything seemed good. I had him look at an overhead hallway ceiling light. He said we needed a new fixture and once purchased, call the office for an appointment and he would return to fix it. He quoted a price. My sister purchased the fixture and their office made an appointment for the following Monday. Shortly after that, I returned to my mom's bathroom to double check the switch. When I turned it on, an electrical current began running thru all three of her light bulbs above the sink! It looked like an electrical light parade in the bulbs. The middle bulb went from white to a soft teal as the electrical current ran through it. I left the light on and called Point Loma Electric & Plumbing. They told me they could come out Monday--3 days later, after the weekend??? I took great exception to this because it was a danger to my mom to go into her bathroom. After much disbelief and thorough explanation of why coming Monday was not an option, the wonderful female employee who answered the telephone said she would send the info to...I forgot his name...but he was ""in charge""...and she would call me back. She called shortly and said someone would be here the following day, Saturday, and would call about 20 minutes prior to his arrival. I thanked her and told her that I was very uncomfortable and would not touch the light switch and would leave the light on because that bathroom was set up for my disabled mom to independently take care of herself. The technician called on Saturday and was here in less than 30 minutes. Very nice person. He said he had been here before. I let him know I had been out of state and it was my sister that he had met. The light switch was fine and there was no sign of the electrical light show I had seen previously. He thought it could have been the bulbs because one had a different wattage than the other two. He changed the bulbs. I asked questions because I was worried about it happening again. He addressed my concerns and more. I talked about a variety of things and was hoping the electrical light show would occur while he was here, but it did not. I felt confident that he was right and although I didn't know anything about this electric scenario that occurred, I was confident in his work. Monday morning we told my mom that the Point Loma Electric technician would return to fix her hall light by the front bathroom. She was happy she would have a light so she could see her path into the front bathroom. By 4:00p.m. we received no call from Point Loma Electric. I called, talked to the receptionist. She saw we had an appointment for that day and then...said she had to transfer me to ...the name of the man I have forgotten. I briefly went through the scenario again and he basically said he felt it best we use someone else. He was very nice about it but would give absolutely no reason. I asked if this was his decision, why couldn't someone call us so we would not have wasted our time by waiting on them the entire day? We could have given the business to someone else. He repeated it being better for us to use someone else. It doesn't matter how polite you believe you are if you have purposely and consciously made an earlier decision to ignore and waste a customer's valuable time and belief that they have an appointment...it means you are not polite,you are not conscientious and you don't appear to care about wasting a customer's precious time...and, you are extremely inconsiderate of a 93 year old disabled mother and her electrical needs. You do a disservice to all those wonderful people who work there. If there was an elderly agency I could report you to, I would.