Poe's Plumbing & Backflow

I C.

Our water heater broke, we had issues with American Home Shield and there contractor that was dispatched. Contacted Judy from poe's plumbing she had Lupe V and Hector come out next day. So very impressed with Judy and her team exceptional service solid 100% customer service and understanding. Thank you so much we will only go with Poe's plumbing in the future.

Donna R.

I have used Poe's Plumbing & was very happy with their service. They usually can show up the same day. I called about a plugged kitchen sink was able to clear it. I also wanted an estimate on having my mom's house plumbing replaced . I was told someone else would have to come out to give an estimate. They never contacted me. I finally got a phone call but it was about the bill that I hadn't paid to unclog the sink. I explained I NEVER received a bill. He tells me we emailed & it shows it hasn't been read. Once again I explained I NEVER got the email. They have sent me emails before so I'm not sure what the problem was. He sent it again I finally received it & paid it right then & there. He called me back to make sure I received it.
I told him someone was supposed to come out & give me an estimate on the plumbing. He told me I would have to call back to make an appointment. That angered me because I was on the phone with a company representative. Then the woman in the background gave me a time. I was NOT about to call back. Someone FINALLY came out to the house. He was very nice & got all the information but he couldn't give me an estimate because that's up to the boss. It's been 2 weeks & I haven't heard ANYTHING from them. I've called several times & had to leave a message because there was no one to answer. Have I heard from them? NO!
I'm disappointed in this company. I can't recommend them at all. Apparently they don't need my business.

Iehstay I.

Always quick and accommodating. We use them for commercial and have solved all situations with an 100 year old monterey building.

Ann D.

Best service ever! Rob was not only a joy, but the 2 repairs were handled in 15 minutes and I am so happy and excited! Thank you Rob for being on time, having the supplies required and for your cheerful professional manner! I will recommend them often!

Debra R.

Terrible customer service. I had them come out to do a job and the plumber covered up bad pipes and did not even say anything until after I was moving to the next steps. When I called to get them to own it and get things worked out I was treated horribly. I overpaid for what should have been an easy and inexpensive job. I would never recommend these guys. I am making a report to the BBB, too.

Brandi R.

Fast, reliable and transparent! Isaac just fixed my faucet. They're very kind and understanding of your plumbing issues, reliable, always there exactly when they say they'll be there, Judy is super helpful over the phone, they work with Insurance well, and they work quick, and use high quality products! I highly recommend them!!

Dan K.

I used them in the past and they are very busy but they did a good job. The Home Shield Home Warranty company, was the biggest holdup. That wasn't Poe's fault. Poe's did do a great job last time. I tried to call them for an appointment. Unfortunately, all I got was a voicemail that was full the two times I called. I ended up calling another service.

Amy H.

Through American Home Shield, we set an appointment with Poe's for a leaking shower. They were very polite and prompt and came to the house quickly. Determined that a part needed to be replaced. It has been 3 weeks and radio silence. I left four messages and nothing. All I want is an update - do you have the part, etc. but they can't be bothered to return a call. Called AHS and cancelled them. Moving on to another provider. At least call people back!

Alicia A.

Waiting OVER 20 days!!!! on a plumbing leak. This company got hired by my warranty insurance-American Home Shield back in June 27th. ""Aaron"" the tech from Poe's come out to check on 2 big leaks. He opened the kitchen faucet and went to check on the 2leaks. He took 2 pictures and said that was all he was doing that day. When I tried to ask questions on this..his response was .."" I don't know. I'm not the Insurance person."" And ""I don't know if they will cover this..."" he was horrible, lazy, sloppy and flat out short and RUDE! When my Boyfriend calls the office no answer and not call back. The insurance has been notified and called about this matter and no word from Poe's. Here we are are July 19!!!! And my leaks continue to damage. This is horrible. I can't believe that this plumbing company is allowed to continue to be a vendor/contractor from American Home Shield. They should not be allowed to go in to peoples homes. I am beyond upset. PLEASE DO NOT DO BUSINESS with these people. I hope this prevents some of you to end up in the same situation.

Nicole W.

This company was the designated plumber under American Home Shield. It took them three weeks to let me know that since our water heater was under warranty, they would not be covered for the repair. I called every day for two weeks for updates and learned through the home warranty company that the repair wasn't covered. Their lack of communication, and their dropping the ball on informing me and the home warranty company delayed our water heater repair for two weeks. I still have to pay for the repair out of pocket but will NOT use Poe's plumbing -

The absolute worst - I am so disappointed, working with them was a complete waste of time.