Plumbtegrity LLC

R H.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for ""personal reasons."" I pressed harder, wondering if it was because I am queer or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was ""frightened"" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review.

Debra M.

I have used Plumbtegrity for years and they are always my first choice. I have even switched homeowners insurance to a company that will refer them when I have a problem. Susan is terrific to work with and they are reliable and do excellent work.

Michael D.

Jimmy came to our house - we hadn't been able to use the kitchen sink for a few days. Everything was backed up. He unclogged the sink, fixed the leaking pipe underneath the sink, showed us that we didn't need a new garbage disposal; it just needed to be reset. He gave us helpful tips on better kitchen sink plumbing maintenance; unclogged the dishwasher and got that running again. Also took our faucet apart to remove calcium buildup that was blocking the water giving us low water pressure. All that is 30 minutes.
So happy to have a non-leaking, not clogged, fully functional, high-water-pressure kitchen sink again! 5-star experience for us.

Arnd B.

I called this company because my home warranty company contracts with them. Chance was the technician, and although it turns out that the home warranty is not worth the paper it is printed on, Plumbtegrity made all of the repairs, installed a new toilet quickly and even offered me some advice on doing a few things on my own when I asked. They were very professional and accommodating. I will be calling them again!

Candice M.

First of all, the largely overweight reddish- headed man never introduced himself. It was explained first to his company and again to him that our home warranty company made erroneous arrangements with my husband for another plumbing company to show up... when they had, the warranty procedure was not followed (not their fault, but the person from the warranty company) and it resulted in the presentation of a $718.00 bill, which prompted my refusal of service. These two from the other company had taken apart my shower faucet and rudimentarily placed it back in the wall; they told me the cartridge ""just fell apart in [their] hands"". They said they left it that way because it was going to be taken apart again anyway; to me, that made perfect sense. I was made to pay $75.00 for the visit. The reason I did not ask them back is because one of the two would not stop his mask from falling down past his nose and mouth; my 76 y/o Mom lives with me and it was upsetting enough to not reinvite them to play Russian roulette with the health of my family.
With that said, my husband contacted the warranty company and they made arrangements for another company to show up to my home. Plumbtegrity LLC was sent to my home.
It didn't take long for the guy to show, I'll give him that. I greeted him at the door and noticed he was wearing a neck gaiter. Gotta tell y'all, I'm not messing around. I don't take the life of my family for granted. Gaiter noted, I asked him I could give him another mask to wear because the gaiter would not suffice. He went back to his truck and put on a regular mask, emblazoned with the Tx flag. That was appreciated. Upon entry, he was given a squirt of hand sanitizer. I began re-appraising him of the situation for which he arrived and showed him the shower that the other company had been in. The way my shower is situated does not allow for social distancing so I told him I was not going to hover but would be in my kitchen. He acknowledged that.
A very few minutes later, maybe two, he emerges from the room into my hall... he has an expression of discontent. Then we proceed to the other shower, proximal to my elderly Mom. She says hello, he is curt, and her first impression is that he is rude. He looks at her shower faucet handle ( the same as the other one) and exits her area, begins moving to exit my home. He asks exasperatedly, "" Did you just have these installed?"" with a whine in his voice, as he began moving toward my door. My turn to be exasperated. I told him, ""No, I just told you what the situation was."" He began leaving and then told me, "" I have to call the company and get parts... then I'll be back."" I acknowledged that and wished him safety on his travels in consideration of the Covid surge. He then told me, "" Me and my whole family had it this summer. It lasted about three days and it wasn't bad."" Well, well, well Mr. Neck Gaiter Wannabe, thank you very much for your desired laxity when you arrived at my home. You and your family are not everyone's experience. Wait folks, that's not all...
We waited for some communication; after the second day of nothing, my husband called Plumb""tegrity"" for some kind of clue as to what was going on. At that time, he was informed that the guy who came to my home refused to return, citing ""he wasn't able to do anything because the other guys took the faucet all apart."" That would be the first crack we discovered in that 'tegrity.
My husband then called the first company to inform them of the accusation leveled against them by Plumb""tegrity"". He got them to speak to one another in regard to our faucet ( which, by the way, looked cosmetically fine, it just was not working relative to the cartridge!) and the outcome is that the first company stated they had ""no idea what he was talking about."" That would be the second crack in that 'tegrity, y'all. But there's more!
Let me remind y'all he said he would be back after he got parts. That would be a contractual promise. He said that to my face. That makes his statement a lie. Lies don't convey 'tegrity.
Because of his lie we had to get another plumber. It was quite the wait, particularly difficult for my Mom, but this third company was represented by an awesome plumber who'd been to my home in the past. It took all of about twenty minutes for the cartridges to be replaced. This company was informed of the situation by my home warranty company, because we weren't going to pay another $75.00 service charge; I surmise that was worked out between the third plumbing company and the warranty place.
Upon his exit, he told me, "" I have no idea what that other guy was talking about.""
Yet another crack in that 'tegrity, y'all.
I have no idea his reason for refusing to return but buyer beware. This guy has cracks in his business ""tegrity"" and you might be down the drain after calling them. If this business is looking for a certain type of client, they should state that before violating potential customers.

Katie B.

This company is a scam!!!! They just don't do anything and just make money of making house calls but no repairs thru home warranty of America.. they are USELESS!!!

Adriana B.

Super rude on the phone and dismissive. Both male and female don't have any manners. Please don't engage with them.

Ray A.

The work they provide is fine but their customer service is horrendous. Was told multiple times I would hear back from someone regarding the issue in my bathroom and every time I would have to call back and try to get some sort of answer. Not impressed

Arun K.

I have used Plumbtegrity multiple times. I have several rental properties on which I have home warranty policies. Plumbtegrity work with the home warranty company and were assigned to a few jobs I've needed done over the years. I now ask for them to be assigned because I appreciate the promptness and efficiency of their service. I've always found Susan, who runs their office, to be extremely pleasant and responsive, and their plumbing work has always been timely and more than satisfactory. I highly recommend them!

Eileen H.

Completely useless. They came out for a warranty call and did not perform the work because they couldn't connect the disassembled garbage disposal. Are you kidding me? The guy was rude and lazy. Showed up a few hours late too! Unbelievable. What happened to rolling your sleeves up and fixing the problem?