Plumbtegrity LLC

Sheila O.

First of all, the largely overweight reddish- headed man never introduced himself. It was explained first to his company and again to him that our home warranty company made erroneous arrangements with my husband for another plumbing company to show up... when they had, the warranty procedure was not followed (not their fault, but the person from the warranty company) and it resulted in the presentation of a $718.00 bill, which prompted my refusal of service. These two from the other company had taken apart my shower faucet and rudimentarily placed it back in the wall; they told me the cartridge "just fell apart in [their] hands". They said they left it that way because it was going to be taken apart again anyway; to me, that made perfect sense. I was made to pay $75.00 for the visit. The reason I did not ask them back is because one of the two would not stop his mask from falling down past his nose and mouth; my 76 y/o Mom lives with me and it was upsetting enough to not reinvite them to play Russian roulette with the health of my family.
With that said, my husband contacted the warranty company and they made arrangements for another company to show up to my home. Plumbtegrity LLC was sent to my home.
It didn't take long for the guy to show, I'll give him that. I greeted him at the door and noticed he was wearing a neck gaiter. Gotta tell y'all, I'm not messing around. I don't take the life of my family for granted. Gaiter noted, I asked him I could give him another mask to wear because the gaiter would not suffice. He went back to his truck and put on a regular mask, emblazoned with the Tx flag. That was appreciated. Upon entry, he was given a squirt of hand sanitizer. I began re-appraising him of the situation for which he arrived and showed him the shower that the other company had been in. The way my shower is situated does not allow for social distancing so I told him I was not going to hover but would be in my kitchen. He acknowledged that.
A very few minutes later, maybe two, he emerges from the room into my hall... he has an expression of discontent. Then we proceed to the other shower, proximal to my elderly Mom. She says hello, he is curt, and her first impression is that he is rude. He looks at her shower faucet handle ( the same as the other one) and exits her area, begins moving to exit my home. He asks exasperatedly, " Did you just have these installed?" with a whine in his voice, as he began moving toward my door. My turn to be exasperated. I told him, "No, I just told you what the situation was." He began leaving and then told me, " I have to call the company and get parts... then I'll be back." I acknowledged that and wished him safety on his travels in consideration of the Covid surge. He then told me, " Me and my whole family had it this summer. It lasted about three days and it wasn't bad." Well, well, well Mr. Neck Gaiter Wannabe, thank you very much for your desired laxity when you arrived at my home. You and your family are not everyone's experience. Wait folks, that's not all...
We waited for some communication; after the second day of nothing, my husband called Plumb"tegrity" for some kind of clue as to what was going on. At that time, he was informed that the guy who came to my home refused to return, citing "he wasn't able to do anything because the other guys took the faucet all apart." That would be the first crack we discovered in that 'tegrity.
My husband then called the first company to inform them of the accusation leveled against them by Plumb"tegrity". He got them to speak to one another in regard to our faucet ( which, by the way, looked cosmetically fine, it just was not working relative to the cartridge!) and the outcome is that the first company stated they had "no idea what he was talking about." That would be the second crack in that 'tegrity, y'all. But there's more!
Let me remind y'all he said he would be back after he got parts. That would be a contractual promise. He said that to my face. That makes his statement a lie. Lies don't convey 'tegrity.
Because of his lie we had to get another plumber. It was quite the wait, particularly difficult for my Mom, but this third company was represented by an awesome plumber who'd been to my home in the past. It took all of about twenty minutes for the cartridges to be replaced. This company was informed of the situation by my home warranty company, because we weren't going to pay another $75.00 service charge; I surmise that was worked out between the third plumbing company and the warranty place.
Upon his exit, he told me, " I have no idea what that other guy was talking about."
Yet another crack in that 'tegrity, y'all.
I have no idea his reason for refusing to return but buyer beware. This guy has cracks in his business "tegrity" and you might be down the drain after calling them. If this business is looking for a certain type of client, they should state that before violating potential customers.

Karen H.

So I don't know who to blame, the warranty company (I am guessing they picked the way below bottom dollar plumbing company). This joker from Plumtegrity of Taylor, Texas came out on May 11, 2020 to fix a leak under the kitchen sink that was stemming from the garbage disposal. He insisted there was no leak until
He was shown a slow drip (yes it is leaking if you take your time and wait...eventually he agreed after seeing the leak). He replaced the unit and sealed a pipe under the sink which was separated.

On 14 May, 2020 I called the company directly to let them know the issue was not resolved. The same technician came out on 15 May 2020 and could not find a leak until he was shown where the leak came from. He showed me a piece of "rubber" that had a hole he was going to replace. No problem "yeah you found the problem." Low and behold I decided to run the dishwasher that afternoon (I never use the dishwasher), in one hour the bottom of the sink/cabinet was filled with water. What a crack pot. Ow this will be the third time the problem needs fixing.

Hopefully the video can show what i am seeing.


https://www.amazon.com/photos/shared/p8tPNGVPTaenwsomCltQ4Q.q86sNgzPuoNIRcklidkxuo

Mark L.

Dustin from Plumbtegrity came to our house earlier today to fix a blockage in our tub/shower that was immune to liquid fixes, plastic snakes, and even a hand-powerd auger that I got from Lowe's. He ended up using a drill-powered auger and punched through whatever the blockage was in about 5 seconds. After he was done, he cleaned up after himself and then talked me through what he did and gave us tips on how to keep our shower drain flowing smoothly from now on.

Given the circumstances these days, he wore a mask, touched as few surfaces as necessary, and even worked as quietly as possible to not interrupt my wife who was on a work call in the room adjoining the bathroom.

He was friendly, informative, professional, and tidy.

Tyler S.

The work they provide is fine but their customer service is horrendous. Was told multiple times I would hear back from someone regarding the issue in my bathroom and every time I would have to call back and try to get some sort of answer. Not impressed

Kileigh P.

My entire plumbing system backed up, I had two leaky valves on my wash machine hoses, and the wax seal under one of my toilets was leaking. The leaky valves and the seal had been needing repair for a couple of weeks and I hadn't been able to get a plumber to come out for various reasons. Once the entire house backed up (8pm last night!) I decided I better go through my home warranty company. I called last night and they hooked me up with Plumbtegrity. They called first thing this morning and had a guy out to my house by noon. Dustin came out and had the system unclogged within 10 minutes, showed me where my water shut-off valve was just in case I ever needed it, fixed the leaky valves in about 30 seconds flat, and had the wax seal replaced under the toilet in another 20 minutes. He was super friendly, knowledgeable, and left the bathroom neat - not a drop of water on the floor where he worked on the toilet!

Based on today's experience, I highly recommend this company, and Dustin was great!

Phyllis B.

Plumbtegrity was assigned my claim following a bad experience with Pipe Doctor (both through Home Warranty of America). Jimmy and a young guy came out diagnosed that the problem was due to sediment in the tank and he could not recommend a flush and drain on an almost 10-year old hot water heater, but that it needed to be replaced. In his notes to the warranty company, he only noted that there was no mechanical failure and made no mention of the sediment issue, so now I'm getting the runaround from the HWA. I've called a couple of times and spoke with Susan, who doesn't seem to be particularly interested in wanting to help me get the issue resolved which could be done by them providing HWA with the correct diagnosis. Very disappointing to me.

TL D.

Fidelity Home Warranty sent this outfit out for an issue. It was apparent upon their arrival that they weren't interested in what I had to say nor in doing anything too strenuous. Low and behold the repair wasn't covered. Do not use these yahoos!

Seshakumar Y.

Home warranty of America assigned them as Service provide for my Condo Kitchen sink issue, They came and fixed the problem, After 20 days my water bill came more than 1100 $ ( usual one is around 50 $ ) they left some pipes leaking inside, when I try to call them to help, they refused to have a look. Never seen such an unprofessional company. Please stay away from them. Minimum courtesy is too send someone to check the work that has been done by them.

Joshua G.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for "personal reasons." I pressed harder, wondering if it was because I am queer or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was "frightened" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review.

Cat D.

Short version: call these people if you need plumbing help!

Long version: As a homeowner who is also a woman, I am quite used to being belittled, talked down to, ignored, or treated as stupid by various home repair people. Everyone assumes you know nothing and ignores whatever you do know. Well the people at Plumbtegrity got my vote. Jimmy came in to my home, immediately diagnosed the issue with my disposal, explained how it happened, and showed me how I can fix it in the future! Explained to me kindly and without condescension! And, he even left me the little Allen wrench tool I'd need to fix it! Fantastic. Jimmy, you're great. Thanks for being so kind and prompt and flexible on the time and for generally making my day better.

Anyone wanting a respectful, prompt, and affordable experience should call these people. 10 stars.