PlumbSmart Plumbing Heating and Air

Terri R.

Pleased with the responsiveness of the company and the reasonable pricing. We ordered a toilet in the morning that they were able to install same afternoon. I appreciate the electronic invoices as well - saves on paper clutter.

Efren C.

I would not call this company again. The ad in Craigslist stated 50 dollars to unclog a drain however ended up being 125 and the gentleman just had to unscrew the pipe and pull a piece of gunk out. After that he put it back together and he was done. It took him less than 10 minutes and didn't even dump the bucket of water out as he left it in my kitchen. The ad also says 179 for a new disposal installed however once they arrive the price was dramatically hire than what I was expecting based on their advertising.

I would just find a different honest company to use

UPDATE:

The business owner stated that the ad said it was for local services which is untrue (see the link provided) as it does not say anything about distance. Paying for plumbing services is not the issue in my case as I understand the cost that goes into the work, however my concern is within the dishonesty of the business. I say this with all due respect, however the ad does not have any of the information the business owner stated and as previously stated if you are looking for an honest business to continue to use find someone else. In this situation I would have hoped the owner would have kept their word as advertised.

An honest business is in my opinion worth more than the actual cost spent. Keep in mind the owner states the additional cost was due to the distance to my location, however the ad also says ""NO TRIP CHARGES"". Doesn't make any sense other than dishonest advertising.

Link listed below so you can see it says nothing about how the deal works with drains

https://phoenix.craigslist.org/wvl/sks/5894379866.html

Thanks!

Jayson T.

This 1 star is for the response provided from the business. The customer is not always wrong as it appears is the philosophy being taken. Please respond honestly and keep the facts straight. The manager called to tell me he did not mean to have this happen to me, that is all that was said.

The company is acting like only one technician came out.
Two came out to my house, not one. Is it customary to send out two plumbers to give just an estimate? Fact is, I was told I would be able to have work done. I am confused why in the response he said only one worker came out... I was also told that Monday, NOT Saturday was the soonest they could schedule me.

I told the woman on the phone when she asked if I would like to reschedule, that I can't I need to have this done today. I was never told at that point, this can't be done. This was not a mystery of the expectations for the work to be done. I was told that the work I was having done was common stuff and if nothing had to be special ordered it could be done then at the time of them giving me the estimate. That night, despite what is being said by plumbsmart, they did not keep their word or even try. That tells me a lot.

I had plumbers come on Saturday, the next day, from a different company installed everything in less then two hours. I was not planning on writing this, but all the comment had so much false information I thought I should point it out.

To summarize
Two plumbers came not one (they were planning to install)
They never offered Saturday install as stated
They knew I was expecting Friday install from talking to scheduler, original appt, two plumbers came.
The company is acting like none of this happened and the bad experience is the customer's fault.
Nothing was done to try to make it so we could have the planned party at our house. When asked if we could at least get the sink hooked up, it was a no.

Jacinta Y.

We had zero problems with any water or plumbing when they came to fix our neighbors pipe. Somehow they ended up working in our apartment. And by the time they left we had a bathroom sink that didn't work, a leak in our bathroom ceiling, big holes in our walls so we can now see into our neighbors bathroom, they replaced our nice hand held shower head with a cheap crappy one that barley sprinkles water out and they stole our Rubbermaid dish bucket... I noticed them using it to catch the gunk from the drain so i politely took it back and put it on top of the stove out of the way so they wouldn't use it for that. .what would ever possess them to just take something from someone's house. I even called their main number and complained about my damn bucket and they said they would track it down or replace it by Monday...Monday came and went...NOTHING. Plus they left a filthy mess our belongings just on the floor mixed with dry wall and drain gunk. They didnt even bother to move stuff. It was just a big pain in the @$$. My opinion hire elsewhere or if u do hire this company make sure u stand right over them when they work.

Lauren C.

Update: I did get a call from a manager within an hour of posting my review and I did appreciate that! He called to go over my concerns and will come and pick up my old softener. Thank you for the follow-up!!
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I was surprised to read all the great ratings on Angie's List and Yelp and I had such a meh experience for the $1300 I spent on a water softener. Such a disappointment b/c I selected this company based on the good reviews.

There is a lack of communication and organization that was a turn off to me and a bit of unprofessionalism. The water softener is installed- but I hardly see a difference- and a water test a week after installation showed I still had hard water. First I called and asked if they took Amex, they said ""No,"" but would make an exception in this case. I ask, ""Do you do Saturday installations?"" I was told 'Yes."" I scheduled for a Saturday. Saturday comes around and the tech tells me he is running late. Then, he asks do I have possession of the softener?' I said ""no."" I was thinking if I ordered a softener through you to be installed, why would I be in possession of the softener? Then, he asks me what size the water pipes are? I am thinking, why am I being asked that now? I said ""I don't know."" Then, he asked that I text him a picture of the water softener pipes/loop. I did so.

He calls me maybe 20 minutes later to tell me the company hat has my softener is closed Saturdays and he cannot pick it up. If you deal with a water softener manufacturer for your installs, how do you not know it is closed Saturdays?

I re-scheduled for a Monday after work. I wish I would have just cancelled after that mishap. On Monday, I was greeted with a ""Nice to meet you, but don't care for your name as that is my Ex's name."" Really? Unprofessional and honestly I don't care, I just was my water softener installed. I said had I known to pick up the softer, I would have done it. He said, ""Oh only contractors can pick up the softener.' Then, I am thinking why did you ask me if I was in possession of the softener. Shouldn't your invoice say I ordered a softener through you.

Then of course, he says oh those are different size pipes and I don't know if I have the fittings. Long story short- the work got done. When it got time to pay, he said they do not take Amex. I said I was told by Rob you would accept it. He called Rob and asked did you tell her we take Amex and then he asked again did you tell her that (like I would make this up.) Rob apparently, ""Oh yeah, I guess I did."" By this time I was upset and the tech is like ""Don't get mad at me, I just did a bunch of re-piping 3/4 inch pipe and didn't charge you for it."" The final annoyance is he shows me a screen shot of a calculator on his phone that shows $1250 + $150 and says is this correct? I was thinking what kind of invoice is a calculator screen shot? I said, ""What is the $150?"" He did not know and had to call. It was the tax. Why does this company not have an itemized sheet of paper that says Tax= $150. I am all for technology, but it needs to be a line item itemized professional screen shot. I shouldn't have to ask what is this charge and have someone say, ""I don't know."" Then he starts dictating stuff on his phone while I am standing there. ..""replaced water softener .. 5 year warranty."" That was just awkward. Write is down or have a pre-printed sheet that says the warranty information."" And to put icing on the cake, they did not take my old water softener b/c he did not have room in the van. The heavy tank part is still sitting in my garage.

Just a bizarre, disappointing experience.

Steven Michael M.

A few months ago, in February 2016, I was considering installing air conditioning at our laundromat. We got several bids and Plumbsmart convinced me I should do the job right then because during the winter when business is slow, I can get high quality work at decent prices. Plumbsmart's pricing was okay. They estimated the building should have a 7-ton unit, but I went with a 10-ton unit to assure we would keep the place cool without struggling. I paid them $11,700. Installation itself left much to be desired with the quality of work, damaged ceiling tiles and the awful way they restored. I complained and they corrected the cosmetic repairs within the week, but it left me wondering how well the system's ducting was installed based solely on how they tried to piece back broken tiles to my ceiling.

Then comes summer and the start of my horrific experience with this company. The system ran day and night and barely moved the thermostat needle. Customers are angry and going to our competitors. Yes, I'm losing customers!! Plumbsmart has been out many times in attempts to fix the system, but hardly any improvement. One day, they asked for $1250 to install two more air intakes vents. I paid. It made some improvement, but we are still far away to what is acceptable. Folks, I am NOT asking for 75 degree temps. I would be happy with 85, but the system doesn't come close. I'm mad as hell. I keep losing customers. Right now, it's 9pm at night. The unit is set at 78, and it's 92 inside. 92 is not acceptable to anyone's standards. Plumbsmart drags out with their responses and it'll be winter before they find a solution. The system was installed last February. It's now about August, and still no solution in sight. I DO NOT recommend Plumbsmart for installing new air conditioners for any home or business. I do not believe they know what they are doing. I am leaving these reviews in hopes to warn others... and Plumbsmart has not heard the last of me. I plan on filing a complaint with the contractors board, BBB, any other gov't agencies which may help regulate hvac contractors and I will be filing a court case for resolution. I have paid them $13,000. I would like to cool my place to 85... am I asking too much? My experience with Plumbsmart and the results they have provided are beyond ridiculous.

Berniece S.

Don't go there!!! Sold me a water heater I didn't need!! (turns out there was nothing wrong with the old one!). Made me believe the heater was bad, when I asked several times if the problem was the heater itself. Then charged me twice what they should have for it. Sold me the wrong water heater, claiming they no longer made the size they were replacing, which I found out afterwards was not true. Left without checking to see if the new heater was working (which of course it wasn't). Left water all over the place, which I am hoping what is under the heater will dry out before it rots out the wood. I will never use this company again, and advise you not to either!

Chris M.

I'm not even sure where to begin explaining how awesome this company is! I had a plumbing emergency, made a single phone call comma and a plumber was in contact with me to guide me through buying the right components myself in less than 20 mins. In less than two hours, start to finish, my plumbing issue was fixed everything was cleaned up, and I was invoiced right away. I cannot cannot express how pleased I am with the way mr. Mackay handled himself and my issue. Wayne, you run one hell of a company thank you!!!

Keith B.

Have had 2 jobs done by Plumbsmart of which the 1st one was done to our satisfaction. Unfortunately the 2nd one was in my view extremely expensive. It involved lifting a toilet and replacing a wax seal and the cost was $365. The job was quoted at the time and could have been declined with no cost according to the service manager. The job was allowed to proceed by a family member so we have to accept the high cost. My advice to be to aware that their flat rate labor on some jobs may not be competitive.

Kristy R.

Great experience from start to finish. PlumbSmart was fast, friendly and got the job done right.

We were about to install a new washing machine/dryer and discovered the valves were corroded and needed to be replaced.

I found PlumbSmart after a quick Craigslist search and gave them a call. Within an hour, their repairman, Charlie came out and did an excellent job explaining what he was doing and efficiently solved the problem. He was very friendly and knowledgeable.

Obviously no one wishes for plumbing issues, but I'd use them again if necessary!