PlumbRight Services & Rooter

Sarah B.

Entire situation with them was very unprofessional. Took them 3 days to even call to schedule. Then 30 minutes before they were supposed to be there they called to tell me they weren't going to make it and could come tomorrow. I agreed to that and because I couldn't take a second day off work my elderly father was going to meet them there. They said they would call before they were on the way, of course nobody ever called and the first call I received was them telling me that they were there and nobody was home. I insisted nobody called me and the lady on the phone rudely said that they record all of they're calls so of course I said well lets pull those calls then because NOBODY called me! Why wouldn't I not answer the phone when my water heater is leaking all over the floor!!! That doesn't even make sense! When I posted the review on Facebook they're responses from numerous employees were disgustingly immature and made themselves look all the more unprofessional!

Cj M.

HORRIBLE SERVICE!!! They didn't listen to what I was telling them was wrong and tried to fix what THEY wanted to tinker with. And of course the next day I was having the same problem and the refused to come back out until I pain ANOTHER service fee. They never fixed what I told them was wrong!! Horrible horrible horrible. They don't answer the phones or return calls. I'd recommended Jefferson Plumbing or Drexler

Karen C.

I have used these guys several times and they are great! I have worked with Josh mostly and he is very knowledgeable. They work quickly and cut you breaks in cost when they can. I have never felt like they have taken advantage of me. Their prices are fair. I will continue to use them and recommend them.

Rhonda H.

I am a business owner and have utilized Plumb Right at daycares that I owned for nearly 10 years and with a Med Spa that I currently own. Plumb Right has always come when they said they would and corrected the issue regardless if it was a drainage issue outside or a toilet that would not flush. Trust me when I say with 250 children, I have had multiple experiences with Plumb Right. I highly recommend their services.

Monica U.

PlumbRight Services & Rooter came out to my home via my home warranty company. I had them out to look at a clogged garbage disposal. Patrick called before he arrived. He wore protective shoe covers and was very polite and professional. He explained everything and told me about my options for getting rid of the disposal in the future. I recommend him and this company.

Pam B.

My warranty company which is the worst hited this company to look aat my constantly running toilets. Two men came out lifted the lidd and said it's fine. The toilets continue to run and I have found Google sites that show how to check for you the components They are the worst ever and did not send out trained plumbers. Worst EVER.

Aliyah C.

DO NOT USE THIS COMPANY FOR PLUMBING NEEDS. Unfortunately, we were faced with sink clog issues as soon as moved into our newly remodeled house. A technician from Plumbright came out and could not resolve the issue. He was stating that the clog problem was relatively close to the sink but could not reach with the 50 feet cable he had. It sounded counter-intuitive to me. He then demanded that I pay the $100 deductible even though the problem was not resolved. The service was reassigned by the home warranty company for the following week. Regards to scheduling, Plumbright never got in touch with me. It was not until I called the home warranty that I found that the reassignment had been placed on the initial service. I specifically called Plumbright to make certain that they were coming out on this day. I took off work to have this problem taken care of. The service time frame was from 9am until 12pm. I called around 1030 to Plumbing to get ETA. They told me my house was next on the service queue and that someone should be calling me shortly. I called again at 12:20pm when noone showed up to my house. A lady told me the service had been cancelled last week. Within 2 hours, 2 different people told me completely different stories. They immediately put the blame on the home warranty company, stating that warranty folks are the ones that have cancelled the service. I called the home warranty company immediately, and they reported that they themselves have never cancelled the service. The service was still in active , unresolved status. When home warranty company tried to reach them twice, they refused to answer their phone calls. I have wasted over 8 days, and I still have a non-functioning sink. I'm extremely displeased with Plumbright and their lack of professionalism, punctuality, and organization. From technician skill-set to general scheduling, no one seems to be trained adequately. My service has been reassigned to a different company needless to say. I'll be working on getting my deductible refunded from them.

Murrell P.

On May 14, 2018, PlumbRight repaired 12 water line leaks in two of our empty rental houses. The water lines had not been properly winterized. All the leaks were easy to find and repair and it took slightly less than 5 hours. PlumbRight charged $996.50 for 5 hours of work, including $201.50 for parts which I believe were marked up with a large margin. This was the first time I have used PlumbRight, but I have used other plumbers who charged much less. I appealed to the owner to reduce the charge, but he refused. While their work was satisfactory, I will not use them again because they are overpriced and I will not recommend them to anyone else.

John L.

They gave me a window of time between 9 and noon to be here. I took the morning off work to be here. The did not show up. They did not call. I called them at 1:00 pm. They said they were ""stuck at another job"". At 1:30 p.m. I called my home warranty company. She put me on hold and called Plumb Right. Without my knowledge or my consent, they cancelled service. They said they were ""overbooked"".
So here I am, with no gas service to the house, afternoon on a Friday, searching around for a plumber to do the work. These people are unprofessional.

Gina E.

Wonderful service! I have nothing but good things to say about PlumbRight Services! Amanda scheduled my appointment and Jamie was the plumber. They were both very professional. I would recommend PlumbRight Services to anyone who has a plumbing issue.