Plumbline Services

Leslie L.

I had an hvac and ac replacement done along with a replacement electric box. The team showed up around 7:00 a.m. making their way through snow clogged streets that hadn't been plowed. They had to dig out parking places for five vans and paths my yard to access the a.c. and power box. They were professional and kept me informed with what was going on. They took care to keep my floors clean and cleaned up everything when they were done. I would definitely recommend Plumbline

Pamela E.

I genuinely don't like leaving bad reviews, but this one needs to happen. In the second week of January 2024 we had frigid temperatures. Below 0° for at least a few days in a row. I came home one of these days from a long days work and turned on my water and as I did so I heard my hot water heater blow. When the hot water heater blew it caused a gas leak in my home. I called a relative of mine, and I was referred to plumbline through my relative. Once I contacted Plumline, I was told that they could come out in about a week unless I wanted to join their VIP list which cost $100 a year or eight dollars and some change a month. And if I joined this list, they could come out in the morning, which, in my opinion, is shady business practice. Out of desperation, I agreed to join the VIP list. at that time they charged my card $8.24. In the meantime, my relative freaked out because I had a gas leak and sent her brother over who graciously replaced my hot water heater in a matter of an hour or two. I called plumbline back to tell them that I didn't need their service in the morning and I would appreciate if they didn't charge me anymore considering I didn't get any service from them. I was told that my subscription was canceled and so was my appointment. But the next month they charged me $8.24 again. So I called them again.This time I was told that when the manager was in the office, she would cancel all of the charges and I would be refunded for what I had already paid. That never happened. I had a bad feeling that they were going to continue to charge my card until I paid up my hundred dollars for service that I've never received, so I put a block on my debit card. And low and behold they tried to charge my card again, but it got declined because I had it blocked. The next day they sent me a text message asking me to contact them. I'm assuming they wanted their $8.24. So I did call them and I explained to Jasmine everything that I just explained to you in this review and she was kind enough to hang up on me. I'm assuming I'm gonna have to keep my debit card blocked for the next year to get through this without paying for services I've never had. It's really sad because I felt like they didn't really care unless I paid extra. Funny that they couldn't come out for a week until I ponied up some dough then they could be there in the morning. What a nice way to treat ""VIPs"". I noticed that they say they're on the Better Business Bureau and that customer service is important to them, but I'd beg to differ. I'm sure that's better options out there than this company that charges you for no services rendered. Good luck!

Steve M.

Customer service is poor. I am a general contractor and referred them to a client. They showed up and said they could not help her, but did explain why. She called them to ask more questions and got Disconnected.
After that when she called back, she could only get voice mail. She requested a call back and never got it. They seemed to have screened her calls.
I called and got a poor excuse, and requested to get a call back from a manager. I had asked for a better explanation to clarify why they could not help her out. Hoping to avoid sending them out to a job they can't do again, and I never received a call back.  I will refer a different company in the future.

Judy N.

Paid almost $400 for someone to run snake and camera. We were told we needed new lines at a cost of almost $16,000. We called another company for a second opinion who didn't charge anything for the diagnostics and were $9,000 less. We also kept receiving a bill even though we had paid in full and had to call the company three times to try and resolve this issue. They never contacted us about the actual work and bid again so it seems like they are making money off of diagnosing what they think is issue. Went with company from TV ads, but should have looked at Yelp reviews before calling Plumbline out. Would not recommend.

Steve B.

Called about a slow drain Dylan M came out. We discussed it,called decided to call in Jonathan Page for and they pointed me in the right direction. No charge! highly recommend Plumbline.

Jane R.

Charles was very knowledgeable, pleasant and professional. He gave me different options for water treatment for my house. He wasn't pushy but was great at showing me the results of the quality my water. I would recommend Plumbline for your whole house water analysis!

Paul L.

I called Plumb Line to clear my waste line. Etienne was the Technician. He was professional, courteous, and knowledgeable. There was a line that remained blocked and he was out first thing this morning to make it right! His helper was also very courteous and helpful. So glad I chose Plumb Line!

Doug H.

Wanted to charge me just to give a bid on some new construction plumbing. xxxxxxxxxxxxxxxxxxxxxx

Bob P.

The WORST HVAC company in Colorado. There prices are 2 - 3 times what others charge, and their work leaves a lot to be desired. They came to our home to price an on demand hot water system, and it was $17.000.00 more than the contractor we chose.

A second time we called them for a simple boiler service, and by the time they finished, with all of their B.S. upcharges, it ended up being over 1600.00. I called the owner and demanded a refund, and I got it. Very unscrupulous and amoral company.

Paul C.

First off, very impressed. I used to do bathroom and kitchen remodels and have used several different company's for my plumbing issues. I called plumbline because of their $93 or free commercial, because the sewer line backed up in my mom's house. I met the tech at the door,(Dylan), and was immediately impressed by him and how well he conducted himself. I showed him where the problem was, and let him do his thing. During the process he throughly answered my questions with great knowledge and when he was finished made sure I fully understood his findings and recommendations. In short, his work was outstanding, he was very impressive, and true to there word, $93.00. You have earned a customer for life. Great job Dylan. See you next time. Outstanding employee Plumbline!!!! Thank you.