PlumbLine

Scott O.

Ethics don't stand with this company. I recently had a visit from a technician and he was here for a whole 12-15 minutes, and not a single tool was brought in. He looked into the crawl space and determined that the job I requested was unable to be done, declined the job, and walked away. It was frustrating, but I understood. Plumbline then proceeded to charge me for ""journeyman labor"" of almost $100. I called and asked what I was being charged for when they denied the job and walked away, she claimed they were here for over an hour and tried to get it installed. which is untrue. Not to mention the fact that my state does not honor the journeyman licensing, but yet they still tried to put that license on the charge. I highly advise going through a different company, the technicians don't seen to really care about residential calls, and put very little effort in helping us. and the office staff, even though very polite and nice, don't seem like they want to help me understand why I'm being billed when the job was denied.
save the stress and time, go somewhere else.

Larry S.

Recently had a home heater go out and called for service. First call was decent but did not have parts. Followup call was 3 days late. Did not fix problem. Next call was a more qualified technician who said we did not need the original repairs, the heater was shot and needed to be replaced. Was going to call my wife with estimate. 8 days later we had to call and it still took another 7 days to get a quote. We approved it as the price was fair and they rebated the original service call. The new heater was supposed to be available in 3 days. Another 2 weeks, I called and the dispatcher said she had no idea where it was and would call. I asked to speak to a manager, who then followed up and said their supplier had never filled the order and it would be another week. I asked if they had another supplier, had even considered it, and they said they would check. Another 2 days, said they would have one in 2 days at the same price, same warranty, same features. I approved. It came in and they came out to install the next day. Turns out the heater would not fit correctly in the existing enclosure, sticking out nearly an inch past the door threshold. They said that was OK we could just leave the door open. I sent the owner an email and NEVER received a response. Had to remove the door and make a new jamb assembly to accommodate he heater. Hope the heater does not need warranty repairs because I doubt they could ever fix it or respond in time. Fortunately we had a pellet stove to heat our home as this whole episode took over 5 weeks. We had used them in the past, including installing a new AC system 10 years ago. I don't know what has happened to this company, but they have no clue on customer service.