Plumbing Systems

Kacy F.

PSI recently installed a new water heater in my home and also brought the plumbing up to code in our guest bath. They did a fantastic job, cleaned up their mess when they were done and made sure to communicate any issues they came across that might change the final invoice. The office is responsive when you call and I received my invoice in a very timely manner which is important to me as I like to pay bills as quickly as possible.

Scott O.

Called them around 4:30 pm for a plumbing issue. was given the option of coming that night for an after hours rate or the next day between 2:00 & 4:00. They called and asked if they could come earlier. Had the issue fixed by noon. Rare speedy service in the valley these days.

K B O.

Update: 12/28/2020- they sent us an invoice. I called the main line and requested someone call me back to discuss. No one has called and they charged my credit card today. Terrible customer service!

After 3+ weeks of trying to get a toilet installed including no-shows for appointments and numerous excuses, we are going to the next plumber. I cannot recommend this company. Do yourself a favor and call the next plumber.

Mikhael C.

Fantastic company. Jim the owner is the best. Devon great to work with and Lauren in office is very responsive. From the top down first rate company. My next plumbing issue (hope not to have one ) I will call PSI !!!!

Patricia O.

Called PSI to fix a problem with a noise on our boiler. They charged us a $125 service call and gave us an estimate to service/clean and repair boiler-service charge not applied to work. They replaced the part, but didn't fix the noise. They came back to see if they could fix it-found another issue that wasn't diagnosed initially or found during servicing? And charged us another service call fee! Said they fixed it, but we noticed the boiler was running continuously-so called them to come back to look again and found that someone had left a clip in the boiler causing it to remain on- and guess what-another broken part and another service fee!! They finally seem to have fixed things, but after they left last time they set our water heater to 100 degrees so we had no hot water! They are staffed by young plumbers who do not have enough training or experience and the billing is a crime. Recommend you avoid at all costs.

Katherine N.

They billed me almost $300 for a very simple sink clog. They also charged me $350 to change my faucet- it took 1/2 an hour. They are good plumbers ( although the guy I really liked has left the company) but they rip your face off on billings. Will be looking for new plumbers.

Bruce F.

When things go wrong with customer service, and they sometimes do, there are company management teams that do nothing and others who move mountains to make things right. Such was my experiencing escalating a customer service issue with PSI. I could not be more pleased with the response I received from management once they were made aware of an issue involving the timeliness of response from a technician on the crew. Although my repair work has not been completed yet, I have a great deal of confidence that my project is receiving the attention it deserves and also appreciate the access I've been given to the management team if, in the event, I ever want to discuss a technical or service related issue.

Jeff M.

I used this company several times. Each time they bill me for more hours than onsite. This is not a trustworthy company on billing nor repair. They have never fixed anything on the first visit then they bill u a second time to come fix their mistakes.

Toni P.

Update to last post. Within a few hours of posting my review, I received a phone call from management admitting and apologizing for the initial miscommunication in scheduling and lack of followup. They immediately put me on the schedule for the next day to address my plumbing needs. Additionally, they extended a gift card as an token of their sincerity in customer satisfaction. I will continue to use/refer this company for plumbing services.

Michael E.

We have used PSI for over 15 years. Top notch service done right using the latest in high-tech equipment and materials. Courteous, knowledgeable team members. We wouldn't consider anyone else for the care of our home.