Plumbing Strategies

Katharine N.

Unfortunately there just aren't enough plumbing companies in Kona, so if you can even get them to return your calls, the companies are arrogant and unreliable. I used PSI a few years ago to switch out 2 tub faucets for a single one. It was hard to get them to commit to a time but finally $750 later I had my new faucet. Recently I tried to hire them again to trouble-shoot a leak from my shower and they scheduled me in, but on the day they were supposed to turn up they suddenly cancelled saying they didn't think this was something they could resolve, without even taking a look at the problem. They did however recommend a tile guy to replace my shower pan. There's a reason they have a lot of 1-star reviews.

Richard M.

I asked for an estimate, they blew me off and refused to even give me one. Don't bother contacting these guys.

Melody P.

These guys came out on Sunday due to an urgent situation, they showed up when they said. They found out quite quickly what was wrong, found out it wasn't our condo's ""fault"" Stopped the issue quite quickly, and then said even though we called it wasn't our fault, they didn't charge us. These guys are awesome. Hire them to do whatever you need, we already decided that when this issue is over, we will have them do improvements to our condo.

Elizabeth W.

I called so many plumbing companies before I lucked out with PSI! I started calling plumbers yesterday to do a very simple job, replace a kitchen faucet. The ring around my shower arm where it meets the wall was rusted and I wanted that replaced. Ordinarily, this is a job I would do myself but then I thought, hey, I'm on vacation and I should hire it done. I should not have to crawl under a sink, right? Finally I turned to Yelp. I don't always trust reviews on Yelp and some people can be really mean and nasty just out of spite. Of the 3 tops plumbing companies, only Ryan at Plumbing Solutions, Inc. answered his phone. I left messages at 7:30 AM for the other two companies, and it is now almost 5:30 PM and nobody called me. When I spoke to Ryan, he said he would send a plumber tomorrow. But, then, later on he called to say a plumber was available right now. Great. PSI knows its stuff. Turns out my shut-off valve for the hot water would not turn off. So the plumber had to turn off all the knobs on my solar-powered water heater, which I would not have known how to do. I am soooo glad I called a professional. PSI replaced my shut-off valve, installed my faucet, and because I went from a cover over 3 holes to a one-hole faucet, he also was able to clean all the gunk off my white cast iron sink and made it all sparkly! Of course he caulked it without me having to ask him to do it. He was in and out in about 30 minutes, and the whole job was only $196. This is a great plumber. If I were you, I would not call any other plumbing company than PSI. Definitely 5 stars.

C D.

So great to get a call back right away! We needed same day service and they delivered - even with a long holiday weekend coming up. They kept us posted on when the plumber would be able to get to us so we weren't agonizing over it. Tony, Ryan and Eric are my heroes today!

Debbie K.

Needed some plumbing done in a condo I manage - called several plumbers - they came right away and they were better priced then some of their competitors. Great job!

Robert T.

No aloha spirit here. Receptionist was rude, plumber did not test his work before leaving, very expensive.

Michael L.

the service was good. no complaints there. the reason for only 3 stars? my appointment was for 10:30 am. I got a call from the plumber that he wouldn't be here until at least 2 or 2:30pm. annoying. then another call around 2:45 saying he wouldn't be here until after 5pm. thats an entire day waiting for service to arrive. no impressive.

Michael Y.

I had an issue with the bathroom sink my vacation rental. I called the property management company and they gave PSI a call. Alex and a helper arrived early (a bonus) and were very friendly and competent. I had to leave to catch a plane for Oahu for the weekend and I felt completely safe with Alex fixing the problem and leaving the rental in better condition then when they arrived. Sure enough, upon my return the problem was resolved and the room was in great condition. Much Mahalo to PSI and Alex for the excellent service.

Frank G.

This company is everything you hope for when you have that dreaded need of help due to a clogged toilet . . .which never happens at a convenient time. They responded qiickly. They had the appropriate equipment to handle the problem. They were courteous, informative and left no mess. They were quick, efficient and professional. More than reasonable with the bill as well. We will definitely call them for any and all of our pluming needs.