Plumbing Solutions

John T.

These guys were the only ones out of all the people we requested quotes from to respond. I'm happy the did. They were fast, efficient and courteous. They had the job done in 10mins and it was done well and with quality products. I would recommend them for your plumbing needs. Their pricing is a little bit higher than the average plumber but the use quality parts. They could have just slapped any old valve on my house but they chose to put a two stage pressure valve that should prevent the need for it ever to be replaced again. They said the would be at my home by 8AM and they called before they arrived to inform me when they would arrive and they were on time.

Amanda T.

We signed up for Plumbing Solutions through home advisor. We did add our apartment unit but of course the receptionist says we didn't, and because my boyfriend was at work they couldn't teach him get my number. Granted I saw and waved down the plumbing solutions truck in our neighborhood but they never stopped. I said oh well and thought miscommunication no biggie. The girl at the front desk had the nerve to blame me for this appointment not working out and then proceeded to tell me how I needed to handle things. Super rude. Horrible customer service.

Rebecca W.

Working with them was truly the worst professional experience of my life. they may be fine for small jobs but DO NOT hire them for a large job.
Main reasons:
-poor workmanship
-tried not to honor initial agreement
-make up things to explain what they are doing (ie, they are not 1 of 3 companies in tennessee with the camera technology another review described. My family had that work completed as well about a decade ago by another company. Its pretty standard. See below for things that occurred at my house)
-manipulative and aggressive when things don't go their way
-if you have to work, expect to have to take off MANY MANY MANY more hours/days than is reasonable

At first I thought they were good. Not fantastic, but better than most plumbers I had talked to. The initial estimate was reasonable, although they left many things off of the estimate list. I emailed back to make sure they included everything I had requested, and they said yes (in writing--make sure you get EVERYTHING in writing with them). They asked me to pay 1/3 up front and I did. They came out and did a third of the work, and then asked me to pay again, and I did. Then I tried to figure out all of the fixtures I needed to buy, and had to keep rescheduling as I tried to figure that out (on my own). Then they came out again, I thought to finish the job. Instead jeremy walked around the house pointing out things that they would charge extra for. I kept going back to the initial agreement, saying that I didn't need to pay additional. So Jeremy and Robert (the owner) came out a week later (again I thought to finish the job--which I actually clarified with the office) and Robert said that nothing would cost more, but they couldn't see what was in the ground, and if the pipe that they needed to dig out was not where they thought it was, it would cost more. Nothing had changed since the initial estimate--so they should have said that initially, but, whatever-- I agreed. And again they left, without doing any work.

During this time, I mentioned to my neighbor, a retired General Contractor who has been advising me on my house renov, what was going on. He asked to come see and was disappointed by the quality of workmanship. I initially shrugged it off, knowing that people are charging crazy amounts in the Nashville mkt right now, and as long as it works, I didn't mind.

They came back to finish the job. I couldn't take off more work, so my brother came to the house. They dug a little into the dirt--really just to uncover the top of the pipe (giving them VERY minimal information about the directions of the pipes), and my brother called saying it would be another $1600 or so. I told him that it should only cost more if the pipes were in an unexpected place. We went back and forth through my brother, so finally I called my friend the GC to go talk to them to see what was going on. When he got there, he was so dismayed by the shoddy workmanship (studs they had obliterated ""because they were red not white like the others"" (!??)), pipes that were poorly attached or in the wrong places, etc.I have pics that I can add later) that I'm not sure they even discussed the pipe in the ground.

SO THEN Robert calls me and accuses me of sending out a ""macho man"" to intimidate his men and create an unsafe environment. Not having any clue what happened I apologized and assured him that was not the intention.

We spoke again by phone a few days later. At that point he claimed that his guys had to go hide in the car and were afraid for their kids and family. He said that they had a recording of my ""big guy"" (retiree) threatening his men that he wasn't willing to share with me. Keep in mind my brother was also witness to all of this, so I definitely would have heard if all this had really gone down. This doesn't even begin on the manipulation that had taken place but I'm getting really tired of writing this review. I'll post pics. But do NOT put any serious project in their hands. And DO NOT leave them in your house alone--just imagine if my brother hadn't been there!!!!!!!!!!!

Alec P.

I was happy with the guys that came out and did the work. They were very friendly people that got the job done within a really decent price!

Marie M.

I've had to use Plumbing Solutions multiple times due to my kids clogging the toilet. Their staff is friendly, technicians are professional and they are always on time. I'll definitely continue to use them and recommend them to everyone. Thank you Plumbing Solutions.

Jennifer E.

Our family has used Plumbing Solutions several times over the past few years for different household issues! Each time, the workers were punctual, professional, and courteous. Robert has a great set of employees! They have 24-hour service, which is great when you have a late-night emergency! And they are prompt when it comes to big fixes. (We once had a pipe burst in our front yard that required a lot of paperwork and a big digger!) Their prices are reasonable and we always appreciate the work they do. We're always supportive of local businesses, and even more so when that business is family-owned! I always recommend these guys to friends and family who need a plumber!

Heather M.

They done a great job fixing my kitchen faucet and garbage disposal and gave a better price then any other plumber I call. The plumber was nice and friendly. They have my business for now on. Thank you plumbing Solutions.

pheadrus t.

The work was good, and reasonably priced, but the worker tracked mud all over the bathroom and the larger volume of it isn't coming out of the floor mats, leading us to have to buy more and adding needlessly to the cost, unfortunately. Could have been easily avoided by some common courtesy from the vendor.

edit to 3 star: I was hasty, the work was great which is the most important part - and customer service was quick and helpful

edit again, to 1 star - Apparently giving them a bad review (the initial 2 star) gets you on their do-not-service list. So... buyer beware.

Pascale K.

The dread of having our plumbing fixed is finally over thanks to these guys. When I called I was a little surprised that I could get an estimate so quickly, but it was a relief to be able to work around my schedule. He gave us a price before he left on Friday and they got to work that following Monday.
The previous 2 places stated we would have to RIP UP OUR KITCHEN FLOOR to replace the pipes. Plumbing solutions said no such thing and explained that you absolutely can get in the crawl space. (My theory is the other 2 were both super scared of spiders).
Thank you so much. My mind is at ease and we can finally do dishes again. I'm certain we will need more work in this old house of ours. I will be using Plumbing Solutions from now on.

Erick R.

These guys are great! They were honest from the start and I could see the guy was working hard.

They used this camera thing to find the problem, and apparently they're one of like 3 companies in Tennessee that have it.

I would happily recommend these guys to anybody. Robert is the best! Thanks guys!