Plumbing Solutions of Nevada

Brad K.

I feel I have been taken advantage of by Plumbing Solutions because of my lack of knowledge of plumbing. I hired them to install a shower head, tub spout, and the handles to turn them on. I agreed to pay $300 even though that was pricey. I had to purchase all of the parts separately from Lowes. I gave the box with all of the parts to the plumber and he did the installation. After the plumber finished, the water did not work, so I had to call the office to get a second plumber out to fix it. He said I needed new cartridges in the valves without even taking off the shower handle. This cost me an additional $350! The cartridges were in the box that I gave to the original guy who came out. They said I only hired them to install a ""trim kit,"" and the water did not work prior to their visit. This is not accurate. The first plumber accused me of lying to him about the water working. He was not courteous at all, and he hung up on me when we were discussing this on the phone. I got taken, and do not recommend these guys. I asked their GM how much it should cost to install a shower head, tub spout, and the handle. She said she did not know, and would have to talk to the plumber. All together, I had to pay $650 to get the job done. They said they would look into the issue, but nothing has been done.

Marc M.

Sean came over to ck for leaks from previous repair. No charge as work was rock solid. We have used this Company several times. Home is 45 years old. We have another leak under slab in different location. We will use again soon. Great patience and understanding.

Allison J.

I had a clogged toilet and my handyman couldn't get to the blockage. He told me he saw an advertisement for $49 for a drain cleaning and gave me Plumbing Solutions phone number. That price sounded reasonable so I figured the rest of their menu of services would be reasonable too. I was able to schedule an appointment within 1 business day.

The plumber took a look at the toilet and quoted me $225 to remove the toilet and put it back when he was done, and $149 to snake it. I agreed.

This didn't solve the problem though and he said the clog was a hard object lodged in the toilet. There was nothing we could do but buy a new toilet. He quoted me an additional $700. I told him that was really expensive. He said he could take off $200 for some of the labor since the toilet had already been removed and 1/2 of that work was done. I said it was still too expensive. I decided to cut my losses and have my handyman do the work.

I asked him not to reseat the old toilet and asked if there'd be a discount since that portion of the work was not going to be done. He said ""no"" that's not how billing worked. You pay one price for removing and reseating a toilet. He offered to take the old toilet down to the garage so I accepted.

After he left, I called my handyman and we purchased a toilet for $170. He charged me $80 for installation. Now I know, my handyman is not a licensed plumber so it may not be fair to compare their services. But this is a huge difference in price. My handyman was really surprised to hear what they charged me to begin since the prices they advertised seem very competitive.

In the future, I'll work with Pure Plumbing when I need a licensed plumber. I've worked with them multiple times on my rentals and I'm quite sure they wouldn't have asked me to pay nearly $1000 to replace a toilet.

Victoria A.

I have used Plumbing Solutions of Nevada twice now and both time I have had excellent work done at a reasonable price.
This time I had a toilet that preferred to not refill after flushing. Our nonexistent plumbing skills told us nothing. We called and Sean came to the rescue. Sean was very nice and helpful. He gave an idea of what the problem might be and a quote in the 130ish range. He got to work right away and surprised me by coming back out around 15 minutes later. It wasn't the issue he had originally thought, it became something simpler.
He could have easily left the quote as the price and I wouldn't have known otherwise. Instead he told me it was at least $40 off the original price. I appreciate a company that hires good helpful people and doesn't take advantage of their customers. I'll definitely be calling them again if I encounter any more plumbing issues.

Heather N.

My experience with Plumbing Solutions started out great. I needed someone to install a washing machine pan in my upstairs laundry room. When I called the phones had been transferred to the owner Jerry who was so nice and helpful. He took down my info and told me to call the office in the morning.

The next morning Carla in the office called me first thing and offered to have someone come out that day. My washer and dryer were being delivered the following week so I opted to wait since I didn't plan on putting my old washer back in the pan. She set me up with an appt the following Wednesday morning between 9-12. I thought she said they would call and confirm the night before but I could have misunderstood. I didn't receive that confirmation call so a little after 12 I called to check on the status. I spoke with Carla who after asking my name said Oooooo. Which made me feel like my appointment was forgotten. She put me on hold and came back and said that the appointment before mine was running long. I was polite and not trying to be a pain. I asked if she had a time frame because I had to pick up my kids at 3pm (which is why I scheduled a AM appt). She seemed annoyed and said she would call the technician. She called me back and let me know he would be here around 2pm.

When he arrived I showed him the area and what needed to be done. Installing a washer pan is an easy job. The only reason I hired someone was because I do not have the tools to cut the drain hole in the thick plastic pan. He seemed a little confused and said he needed parts. I told him what I had was exactly what was there before . The old pan was cracked and I bought a new one. He left to go get the parts and returned an hour later telling me he could do it two ways, the way it was before with no additional parts needed or he could use a part he bought and drill a bigger hole in my floor for the drain and more $$$. He said both options would work fine. Ok so why even offer me the other option? Obviously he didn't need any parts and just wasted another hour when he could have installed the pan already. He was a nice guy but it was a little frustrating. Once he got to work it took about 10 min for him to install the pan. I'm happy with the final product just wish it would have went a little smoother.

Lana S.

We are a business out in N. Las Vegas and purchased our building a few years ago. All of a sudden our water bill was high and we had a terrible leak. We went through 4 plumbers and none could find the underground leak. My husband dug into the asphalt and narrowed down the area so Rick from Plumbing Solutions came out ASAP and gave us a fair price on digging up the asphalt & repairing it. He was courteous, honest, & fair. When there was a problem with his initial fix, he came out immediately and took care of it right away for no charge. They have become our plumber for future jobs.

BuyerLV ..

Fantastic customer service, beginning with my first call to the company and speaking with the ""guy from Queens, NY"" (sorry I forgot your name), to the call from Carla to confirm Sean, the technician, was on his way. Sean replaced a soft water system, never tried to upsell me on parts I didn't need, was able to use all the existing connectors, as they were in good condition, and was 100% honest with his estimate. Sean went above and beyond with helping me to dispose of the old system, even taking the new system box away rather than leave it for trash removal on Monday. Thank you all for coordinating and arriving withiin 5 hours of my call on a busy day, my family appreciates you! If you need honesty, excellent service and workmanship - this should be your only call!

Patty S.

I am a Las Vegas Realtor. I need a reputable, responsive, reasonably priced, plumbing company that I can refer to my clients and also use for my personal home and rentals. Plumbing Solutions gave me a free estimate and only charged me for the part and service that was rendered. Sean was on time, pleasant, and knows how to solve plumbing issues. 5 Star service!!

Candice C.

I can't complain on the timely manner it took install my new bathtub matter of fact I really enjoyed the guy that installed it he's name is Dan but we've had a drip from the faucet pretty much the day it was installed he thought he fixed it but it's still dripping so I called to have them come out and they told me they have no warranty it was 60 days I guess it's our fault for not calling sooner but life was kind of hectic.

Mario W.

I had a leak somewhere in my bathroom that was leaking through to my kitchen downstairs. Kyle, was able to find the problem with some investigation and took care of it! He was fast and courteous! I would definitely use their service again