Plumbing Services By Gus

Christine C.

Unknown to me, I had a water leak under my floor. I called Plumbing by Gus and they told me what was wrong and directed me to I find Leaks. They came the same day and diagnosed that the leak was located under the hot water heater. I called back Gus and they set up an appointment for the next day. Mike came out this morning; moved the hot water heater, dug up the floor, located the leak; fixed it and the floor and put the hot water heater back, all within a few hours. The cost was fair and you can't even see where they dug up my floor. It's hard to find honest professionals, I would highly recommend Plumbing by Gus. Thank You

Julie W.

Need a Plumber who is efficient and friendly? Contact this company! Plumbing issues are always an emergency...After a recommendation, we called Gus and they were here the next day. Mike got to work and explained the problem...advised us on basic troubleshooting and maintenance while delivering the service. The rate for this call was very reasonable. It was a pleasure to do business with this local Dunedin company!

W G.

Call these guys if you need a plumber. Reasonable rates, fast service, knowledgeable professionals. I will definitely use them again and refer them to friends I had to use them twice in one month for unrelated repairs to a rental property. Both times I received quick service at a fair price. I liked how Danny explained what he was doing and why he needed to do it. His work was fast and efficient, he was smart and friendly. Sam took my call and scheduled the work. He also was friendly, and efficient. I'm a very satisfied customer.

gern b.

Right on time, fair pricing and gave me the options for repair. I would highly recommend them

Eddie T.

With no intent of waiting a bunch of time in an attempt to find a plumbing person and another """"what seems like forever"""" in line to pay for the item(s) that I would purchase at Ace Hardware, I opted to go to Home Depot. Earlier yesterday morning I had removed my leaking and """"limed up"""" stem from the center of the cartridge in the valve in my guest shower. After finally finding a guy there at Home Depot who was extremely busy in the plumbing department, he quickly brushed me off and showed me a book that was inclusive of photos of hundreds of products that resembled my defective one. Coincidentally, as he walked off he also shared that I might find a place in Dunedin somewhere around the high school named something with GUS in it. So I turned to Google and found Plumbing Services By Gus. Easy to find and just about five minutes from my home in downtown Dunedin I found Gus's old place. Upon arrival I was graciously greeted by Tim, who took my part and shared that I needed a new cartridge. Tim said that he had replaced a bunch of them when he was in the service side and also told me that I didn't have all of the part and that some of it was still in the valve at home. At that point I thought I was destined to fail. Tim assured me that the procedure was simple, told me how to repair the problem and replace the cartridge, sold me the new cartridge and then loaned me the tool to do it with! I got back home and was so proud of what I had done on the south side of our duplex, that I just figured that I should also check and replace the north sides' guest bathroom shower valve also. As a rule, if I replace something on one side I always check and or replace other sides also. Now the north side was a challenge. I returned the tool to Tim just before they closed on Tuesday and purchased another cartridge for the north side of my duplex. Yes, I borrowed another tool and returned to change out the other side. This time, I broke the valve and accepted my defeat. I then inserted the old stem, replaced the cotter pin and turned water back on for the evening. Promptly at eight am I returned the tool and hared my dilemma with Tim. Knowing that I was in """"water over my head"""" I then requested a service call by a qualified technician and replacement of the faulty valve and cartridge. Tim shared that the technician would be here today between twelve and two pm. Exactly at twelve, a young man named Danny arrived in my driveway. With a great smile, a professional demeanor and courteous and respectful mannerism this young man came in and within an hour and forty five minutes he repaired and replaced my broken valve and put all the mess back together. I am EXTREMELY pleased with Plumbing Services' By Gus and share that my money was well spent, I received prompt and courteous, professional service and a product with a life time warranty. If you're in need of great service do not hesitate to call GUS'S place and arrange an appointment with Tim and one of his professional staff. Eddie Tyson, Dunedin, FL.

Happy J.

Need parts or repair? Excellent! Need to buy fixtures? Make the trip to Ferguson in Pinellas Park - Plumbing by Gus could care less. Zero customer service on this end.

Paul S.

Absolutely Deplorable!!! I live in a Condo Community with 5 units per building. The Tech turned the water service for at least 7 buildings to fix one outside valve with ZERO NOTICE. My Property Manager stated that they had made arrangements with Gus's weeks ahead of time, but Gus's was NOT able to give them a specific DATE/TIME that they would do the work, nor did they mention they would be turning off the water to at least 35 UNITS!!!! My wife was in the middle of a shower getting ready for work when the water cut out. I approached the Tech. (who was wearing headphones and couldn't hear me at first).. and asked if he could please turn the water back on for a few minutes as why wife needed to at least rinse off. He did not hear me, nor had he started the work yet.... Once he removed his headphones, I repeated myself. He said, NO, he can't turn ON the water...take it up with your Property Manager. I stated again, Turn on the water. By then, I was getting a bit annoyed with this person and said once more, """"Turn ON THE WATER!"""" He then stated, after I had been attempting to keep my cool, """"I don't know how you live your life or where your aggression comes from but if you don't leave I WILL CRACK YOU IN THE SIDE OF THE HEAD."""" Well, I looked at him, smiled and chucked and calmly walked away. (Combat Veteran Here...) He seemed further upset that I dismissed his empty threat. Fortunately, Gus's will NEVER be doing any work for my Management Company again. Oh, I failed to mention that there were 4 other residents that approached him regarding turning off the water, 3 before me and one after. His comment to the person after me (an elderly man) """"Wow, People are just too sensitive here!"""" He was also Equally Rude to another neighbor by mocking his N.J. accent. My wife called Gus's. Hopefully and for all of our sake, Including Gus's, this guy gets FIRED!

Penny D.

Used Gus' several times but when they put in a new toilet for us and it developed a small crack in less than a year, they refused to replace it and told us to take it up with the manufacturer. Wanted us to buy a new toilet PLUS pay for installation. NOT CUSTOMER-FRIENDLY. Manufacturer was appalled at the way we were treated.

Jeanette B.

So glad I found Gus's Plumbing. New to the area and bought a house and kitchen sink pipes were twisting and turning like a plate of spaghetti. Disposal was backing up into the dishwasher. Called 'Gus' and they were out within 2 hours. Danny knew exactly what to do. Called the office and within 15 minutes another truck was there bringing the pipes he'd need to reconfigure the mess. Replaced all the PVC. Had it finished and cleaned up within a couple of hours. Danny is super knowledgeable, respectful, personable and cleaned up after. Removed shoes while going in and out. Price was reasonable at $275. Can't say enough good about these guys. Will definitely call them again.

Joey V.

Great customer service and positive attitude! Danny didn't want to give in to any challenges that my 1949 home threw at him. He tackled them all and I was pleasantly surprised at how fair the pricing was. These folks are my go-to plumber from here on out. Great job to Danny and Plumbing by Gus.