Plumbing Response Team

Malissa M.

AMAZING service. Same day installation and Corri was incredible to work with. He explained everything that he was doing and I learned so much from this experience. Usually a water heater going out is stressful but Corri and Craig worked with us the whole way through. They are empathetic, understanding, extremely intelligent and kind humans! The amount of information I left with was so valuable. And we can take a hot shower tonight! Thank you so much Plumbing Response Team!!!

Lauren S.

Plumbing response team came out today and did an incredible job. Our water heater was fixed the same day with an awesome tech named Cory who was extremely helpful. He explained the process every step of the way, was transparent about costs, and they were even able to assist us with some water damage issues to prevent any further mold/damage.

We are so happy we have hot water, and Craig the owner was super professional and friendly throughout the process. It's nice to finally have a plumber we can trust.

Todd H.

Craig, the owner came back and corrected the work, including the work of the second plumber. He also recommended installing a regulator to help prevent future leaks. And my house is now up to code. Would be 5 stars but a lot of rework was required.

Arlene J.

Outstanding customer service, my concerns were addressed, and they provided quality work.

Kelley B.

Prompt service
From cast iron decay in an old building, to new pipes and a remodel now to boot. This team worked 24 hours day and night before Christmas holiday to get it done fast. They went above and beyond!!
Great job guys!!! It was an intense job. They had the guys, the tools and skill to fix a huge problem!
Kelley
Arizona Deliverance Center

Bob K.

awful experience! would never recommend this company!!!!
very, very un reliable ! they caused more problems than resolutions!. can't believe they call themselves plumbers

Shauna O.

Craig from plumbing response team was extremely helpful. He called me back in less than five minutes and walked me through the problem. Didn't even need to come over and look at it and didn't even charge me a dime. I'll definitely be calling them and recommending them for all of my future plumbing needs. Thank you so much!!

Austin M.

Great company. Very reliable people at the plumbing response team. They were very kind and knew exactly how to fix my broken sink

Amber R.

RUN AWAY! This is the most crooked company I've ever had to deal with. They take advantage of older people, will not provide any invoices and will fraudulently charge your credit card for work not done. They also claim issues/leaks that are not present. This company took advantage of my mom. They were ready to rip apart her bathroom claiming there was a leak. They had mold and asbestos testing going on and ready to get her insurance involved. We had our plumber come out and said there was no evidence of any current or past leak. This company did some work and charged quite a bit, and we acknowledged the work done and it was paid for. But then there was a charge for $3500 that they would not provide an invoice for (in fact the initial work also did not have any invoice). The owner, Craig Heaps, called my mom when we were visiting demanding to know why she put a stop payment on the $3500, which she hadn't. We thought maybe the bank had done so and said yeah, we just need to see an invoice to know what she is getting charged. He claimed she had an invoice and I asked if it was a paper copy or sent to her email or what. He would not answer. I asked if he could send a copy to us and he yells, so you expect me to do MORE free work after you're saying you won't pay me for work completed?! He proceeded to threaten that he was going to contact his attorney and put a lein on my mom's house. I said we're not saying we won't pay, we simply need to see an invoice. He continued to rant and hung up on us. He continued to harrass my mom with phone calls and texts demanding payment (even though the payment had gone through)... all the while not producing an invoice. This is the most shady person I've ever dealt with. Watch your wallet and your parents. This company is bad news!!!

Gene F.

I have a 1957 home in Encanto. I've know the original sewer pipes were going bad for sometime and they finally gave out. My shower wouldn't drain and the toilet struggled to flush. I called plumbing response team and Craig sent his technician Rick to my home within an hour at 11pm on a Friday night.
They were able to get my toilet to flush but the shower still wouldn't drain. On Monday they were able to put a camera down there and showed me the broken pipe. I thought the estimate Craig gave me was high until I got a second opinion and declined a third because they wanted 380$ to diagnose the problem. I went with plumbing response teams bid mainly because they pointed out how my home owners insurance could help with the bill and the floor that they had to jackhammer thru to fix the pipe. Long story short Craig and Rick handlers the problem in a timely and professional manner. I would highly recommend this company and specifically Craig and Rick (very knowledgeable) to handle any plumbing problem you might have.