Plumbing Pro Services

David R.

Great job. Came as promised. Explained the problem and how it was going to be fixed. Thanks guys.

Scotty R.

Had a claim threw AHS regarding my plumbing issue, they were thorough and got me taken care of professionally and efficiently. It seems some of these reviews I've seen are also threw AHS and they didn't have great experiences, but mine was pleasant. Just respect the plumber and they'll respect you!!

Rick F.

This company is laughable! Stay away! I'm sorry to say, but everything you read prior to this is correct. Scheduled an appointment. No show. They closed the work order without even showing up. Multiple calls over the course of several days not returned. They told AHS they would get back to us. Didn't happen. I ended up waiting 7 days before we had to get the work completed by a different company. Finally got a refund from AHS. I'm surprised AHS even uses this company based on these reviews and the ones from the BBB (check those out).

Coincidentally (I couldn't make this up if I wanted to), my sister-in-law had a hot water heater issue several months back. I started explaining the nonsense we were dealing with here, and she pulled an email up showing that she had dealt with this exact same company. They replaced the unit, left, it didn't work, and she waited for three weeks for them to return and complete the work before she ended up going to another company to complete the work. Pathetic.

Austin M.

I requested for them to come fix my water heater. Scott came to take pictures but didn't even attempt to troubleshoot it. He left after 2 min of looking at it and said they would get back to me. 3 days later they all the sudden said there were access issues and couldn't perform the work. My water heater is 100% up to code on access through an attic. They just didn't want to do the work. It's only a 2 person company and they will only do extremely easy jobs. Wouldn't waste your time and money

Destiny H.

LADIES - A TRUSTWORTHY PLUMBING COMPANY
These plumbers know their stuff. They are honest, professional and they get it done. Can't recommend them enough!

Adam M.

If I could give 0 stars I would. Got hired through our American home shield. Came out Monday to do the job. They asked if they could come back on Tuesday because they didn't have the "correct suits for our job" Then Tuesday they didn't answer our calls and where a no call no show Called Wednesday again and they told us they won't do the job because one of the plumbers is claustrophobic, and the other dosnt feel comfortable doing the job. And then they told the insurance company they don't want to do it because it's impossible to get under the house. Even though I have been under it multiple times and even laid cardboard to the pipe leak. So they wasted our time when we could of gotten someone else to come take a look. Very rude on the phone and unprofessional. But what can I say the reviews on this company speak for themselves.

Denise A.

Warning Do not use this company!!! It appears they don't even have a Google review account maybe because of other bad reviews. Look up their BBB reviews amd trust them. Monday we reached out to the company to schedule an appt. The man said they would call us back. He didn't. Tuesday we reached out again. Man said they would be out at the house between 1 and 4. We took off of work to be there. He said they would call this phone number when they are their way. We took off of work and were here waiting it was a no show. We called again yesterday, no call back.  We spoke with Todd today. He said that the order was closed out on monday because someone came here and replaced a cap, then he said that someone came out and replaced a disposal.  He said someone came out twice. Then he said he has to open a new ticket since we told him that no one has come to repair and that the appointment wasn't even made until Tuesday (since they never called back Monday, as promised), so we were unsure how they could have come one Monday. Then he said they didn't show up to the appt because they reached out to the home owners, since we are "just" the renters, and they didn't have our information.The homeowners did not get a call.  He said he doesn't have an appt until tomorrow morning so someone has to be had to be here again. Which means we would have to take off again. I asked him for his name and the name of the company after he gave it to me, I told him I was filing a complaint because we can't just take off of work to be here again, and I felt he should put us on the calendar first thing today since this was urgent and this was their mistake. After I told him I was filing a complaint told me that I threatened him and to contact the homeowners about finding a different company.  I am assuming it made him upset seeing the terrible reviews that this company has on Google, yelp, and BBB. He then told AHS, he refused these job because he was verbally abused. I assure you this is not the case, we didnt use fowl language or raise our voice or call any names, he is trying to justify his mistakes amd was probably upset that I said I was filing a complaint.

Jeff H.

We are a customer of American Home Shield which Plumbing Pro Services is a provider. It's taken 4 days for Plumbing Pro Services to respond to our emergency request of no hot water - and that's if they actually show up for the appointment now scheduled!

Kevin O.

Avoid at all costs.
I read the reviews for this company prior to getting service because American Home Shield Usea them and I was dreading it from the get go. The prior reviews are all the same and it's not different here.
These people are unprofessional, rude, and lack communication skills amongst themselves.
They asked me to let them know when someone would be home and and after giving them a time, they showed up early and then wanted to reschedule. (Mind you, I have a leak coming from the ground and underneath the tile of my friggin' home!)
They said there was nothing they could do and when Logan (a technician) couldn't help, the owner Todd called me and said he was going to cancel my appointment altogether because I insisted that it wasn't my fault and asked them to come.

Colleen H.

Contracted through American home shield- home warranty. I could tell he didn't want to do the job. I tried to schedule, owner wanted a 4 hour window- which I was able to give 3 because I work full-time. when I did, they didn't show up. I called to find out and he said they got held up at another job. ok. rescheduled for a few days later. They didn't even call me! He basically said he couldn't even look at it because of the way the house was constructed. Didnt even take anything apart. I have taken the shower apart to fix it. I felt like he didn't even try. I guess they don't get paid enough through the home warranty - which I understand... but bro didn't even help. and I missed SO much work trying to just get it looked at. for nothing. I fixed it... so if anyone need plumbing tools, I got them!