Plumbing Pro Services

Ron H.

If there was a 0 rating, I would use it. I was an American Home Shield customer and Todd was assigned to replace or repair my water heater. I took pictures and sent to him before he came on sight. When he arrived on site, he announced himself to be a "Master Plumber", had an arrogent attitude. He looked at my problem and said it needed to be replaced. He came several days later with a water heater that would not fit the cabinet where my water heater is. When challenged on this, he lost his temper and told me he was leaving. He came in to get his bag of tools and got in his truck. He had begun the replacement but did not secure what he had already done and he left. An hour or so later, I went into my bathroom to find it flooded and the closet with the water heater also. He had removed a valve and the water was turned on by him and left unsecured. Worst senerio ever!!! I barred him from returning to my property even though AHS would have sent him back. Neither Todd nor AHS made any attempt to take care of secondary damage done to my home. I recommend that you not use this plumber ever!!

Mervin P.

If there was "Zero" star, that's what this company deserved. I had contacted American Home Shield on Tuesday, 1/16/24 due to a bathtub faucet leak. Todd from Plumbing Pro Services came to check on Wednesday, 1/17/24. When Todd showed up,(he had this demeanor of being cocky and arrogant). I directed him to where the leak was and the first thing he said was, you're going to have to have the tiles removed and cut open the sink cabinet because the faucets were close to the cabinet and his tools will need to have access.

I hesitated and after talking to Todd more if there were any other way, he said, that's the only way possible to ensure there's no leaks underneath the tub. Hmm. We then headed outside to where the water meter/valve was and showed me how to shut it off and then he called AHS.

It was easy money for this guy. I paid $100 to AHS for his consultation that lasted 10 mins. After talking to Todd more, he wanted $650 to fix it, and started being rude and obnoxious. Todd kept saying, I'm a Master Plumber and have been doing this for years. There were times Todd was even laughing, smiling and didn't show any sympathy at all.

Todd was the worst person I've ever dealt with. He lacks professionalism and compassion. Todd just didn't care at all. I can't believe AHS would hire someone like this guy. I'll be canceling my service with AHS for contracting these types of people. If you read the reviews online for 'Plumbing Pro Services in New Braunfels, TX, you'll understand what type of person Todd is. Pathetic! Beware of this company, he just wants your money.

I ended up calling another plumber and NOT use AHS. The plumber replaced the 'cartridge and the cartridge nut' and fixed the leak problem without removing any tiles and cutting a hole in the sink cabinet.

Aaron H.

They were contracted through American Home Shield for a slowly draining bath tub. To their credit they were very prompt and easy to schedule. When they arrived they ran a snake down my drain, said they couldn't fix the problem and that what was wrong wasn't covered by AHS. They were in and out in less than a half hour and actually made my clog worse.

A couple days later I got a text asking to rate their Service. I have them 0/5. Todd then called me and spent 5 minutes yelling at me for not respecting his 20 years experience as a master plumber.

Worst customer experience I've ever had. Avoid at all costs!

Ashton K.

this company can't do a single thing right I needed a simple water faucet change and they destroyed my entire sink and wall never use this company they can't do anything right
idiots

Amy C.

If a negative star existed I would give negative stars...our home warranty lined these guys up for our service request. 3 days later, multiple unanswered calls later they answered and informed me they thought I had already been taken care of. They then set an appt for the next day with a 4 hour window. Appt was with Todd. He never showed, called, emailed or texted. After I sat and waited for 4 hours I called him to find out he "had an emergency". Fine, scheduled appt for next day. Waited 3 hrs and then got a call 15 min away. Shows up. I was of course with other contractors bc they had appointments too and were on time. Todd refuses to enter the home and even look at our water heaters or test our hot water that was the issue reported. He further starts raising his voice at me telling me he is a "master plumber" and he doesn't have to look at anything to know what "I am doing". He condescendingly made comments we were renovating and we just wanted a new hot water heater Bc we were "just like all those other people in this neighborhood" just wanting something for free. At this point I told him that it was just best if he left my property. He then started screaming passive aggressively at his assistant saying "I told you, these people are all like this. They had me come all the way out here and waste my time bc they wanted something for free". He did this in front of all the other contractors and so loud all the way to his car that we could continue to hear him from the backyard. His behavior was absolutely uncalled for, disrespectful and hurtful. If that wasn't enough, he then apparently went back to his car and maliciously wrote a FALSE report to warranty company claiming there was nothing wrong with our units or systems and claimed there were "access problems" preventing him from reviewing anything inside the home. Now they won't send anyone else out. CUSTOMER BEWARE with this company!

Tom H.

Our upstairs bathroom tub handle broke off and water was spraying everywhere. I was able to get a hold of Todd within minutes and he sent me detailed pictures of how to turn off water at the main and was out to our house within a little over an hour. Very impressive response and service thank you!

David R.

Great job. Came as promised. Explained the problem and how it was going to be fixed. Thanks guys.

Scotty R.

Had a claim threw AHS regarding my plumbing issue, they were thorough and got me taken care of professionally and efficiently. It seems some of these reviews I've seen are also threw AHS and they didn't have great experiences, but mine was pleasant. Just respect the plumber and they'll respect you!!

Rick F.

This company is laughable! Stay away! I'm sorry to say, but everything you read prior to this is correct. Scheduled an appointment. No show. They closed the work order without even showing up. Multiple calls over the course of several days not returned. They told AHS they would get back to us. Didn't happen. I ended up waiting 7 days before we had to get the work completed by a different company. Finally got a refund from AHS. I'm surprised AHS even uses this company based on these reviews and the ones from the BBB (check those out).

Coincidentally (I couldn't make this up if I wanted to), my sister-in-law had a hot water heater issue several months back. I started explaining the nonsense we were dealing with here, and she pulled an email up showing that she had dealt with this exact same company. They replaced the unit, left, it didn't work, and she waited for three weeks for them to return and complete the work before she ended up going to another company to complete the work. Pathetic.

Austin M.

I requested for them to come fix my water heater. Scott came to take pictures but didn't even attempt to troubleshoot it. He left after 2 min of looking at it and said they would get back to me. 3 days later they all the sudden said there were access issues and couldn't perform the work. My water heater is 100% up to code on access through an attic. They just didn't want to do the work. It's only a 2 person company and they will only do extremely easy jobs. Wouldn't waste your time and money