Plumbing Plus

Kit C.

I had Plumbing Plus repair a cold water slab leak, which required re-routing a line through the attic from a wall in our bathroom to a wall in our kitchen.

They used a leak detection service (which billed me separately) that found the exact location of the leak and pinpointed the start and end points for the re-route. So far so good.

The quality of the job was fine, and the plumber they sent (Robert) was courteous and competent, but they would only quote the job as a fixed price of $1660, which did not include repairing the drywall. Since our water was shut off and I was already into the job for $180 for the truck roll, I approved the work. In addition to signing the work order, I was also asked to sign a form requiring me to pay them in full once they started work, which appeared to waive some rights that I have as a Consumer in California. I asked the plumber to explain what rights I was waiving, and when he could not, I refused to sign the form.

I was also surprised that rather than using copper pipe (which is used throughout my house), Plumbing Plus wanted to use PEX, which is a high tech plastic pipe. Before I authorized the work, I Googled PEX and found positive reviews from plumbers and house builders. Its also less expensive than copper, and less time consuming to install, both of which worked to Plumbing Plus' advantage in their per job pricing.

Plumbing Plus was on-site at my house for less than 6 hours, which included a trip the plumber took to Escondido to pick up materials that were not in his truck and to have lunch. I was shocked that it took so little time, and the plumber took pity on me and reduced the bill to $1450. If materials were $100 (very conservative for 40 ft of PEX tubing, two PEX fittings, and a few copper pieces), that worked out to $225/hour.

If they and come with the materials they needed, it would have knocked an hour off the job, and the rate would have equated to $270/hour.

In summary, the quality of the work and service was good, but the pricing was crazy high. They pushed me to a plastic pipe system that I probably cannot maintain as a DIY project in the future, and I don't know what to think of the shenanigans asking me to waive my consumer rights. I'll try someone else next time.

Kathryn N.

Plumbing Plus is an excellent company to work with! They are professional and passionate about providing services that exceed their customers expectations. The owner, Mike, and fellow Plumbing Plus employees have the experience and knowledge that is worth every penny you spend!

Carol C.

The service was good, but I was charge 344.15 to install 100.00 disposal. I called a couple of other plumbers and was quoted 200.00 to 250.00, with no other issues. Because of the price, I would not rate them as trust worthy,

Ralph H.

Plumbing Plus was listed on Angie's List as a Big Deal to provide drain cleaning for kitchen, bathroom and tubs/showers, as well as running a camera through the main line, all for $299. I signed up and Mike, the owner, contacted me right away. We found a mutually agreeable date and time for the work to be performed. Nate showed up on time and went right to work. He was professional knowledgeable and very courteous to my wife and I. Coincidentally, 2 days prior to his visit, one of my main drains clogged up and I was unable to clear it. Nate put the camera in the main line to confirm that there weren't any major problems to deal with like roots growing through. He quickly cleared out the clog, then performed the rest of the drain cleaning throughout the house. He also offered some tips on keeping the drains clear. Nate was fast, efficient and friendly. We appreciated Nate's professionalism. I feel like I received great work at a fair price. Thanks, Plumbing Plus!!

Eric E.

I was quite satisfied with Plumbing Plus work and customer service. I needed to install a new high-efficiency water heater for a rental property I own undergoing an Energy Upgrade California project, and was admittedly a very difficult customer.

The owner, Mike, personally came out to meet me the morning after I called him, and over the next couple months I had literally a dozen phone conversations with him and exchanged numerous emails as I changed the project scope, explored different water heater models, and changed my timeline. Mike continued to be patient, responsive, give his honest advice, and seemed to keep my best interest as his top priority, and I never sensed a bit of frustration on his part for all the time he spent holding my hand scoping out what was a relatively small job in the end ($3600 bucks).

Mike worked with me on pricing to make it fit within my budget, and made an extra trip to crawl under my house at my request to make sure there were going to be no surprises before I signed. When I asked another contractor to bid for the work, they declined, telling me they would not be able to beat the estimate I had in hand from Plumbing Plus.

After a slew of bad to horrible experiences with other contractors during my project, It was very refreshing to use a contractor that was so helpful, did what they promised, stuck to the timeline, and budget.

Lisa D.

I love Plumbing Plus! I was referred by a friend when I needed help with a leaky toilet. The owner came out and was honest and upfront with repairs vs. a new toilet. I don't know about reviewers, but I think the Customer Service is outstanding. I opted for a new toilet and when it was installed, the tank was a little crooked (which might have gone unnoticed had there not been a window directly above.) I called and the plumber came back out quickly and tried to correct. It was still a little crooked so the owner came back out (quickly, I might add) and was able to successfully level it out. But he also took the time to explain (NOT making excuses, but educating me) on why this could have occurred - 2nd story, house shifting, tile floor, etc. So, I appreciated that he took the time. I took advantage of him being there and asked about other issues - like a leaky kitchen faucet that his company did NOT install. He suggested I contact the manufacturer and even offered to talk to them for me if they give me the runaround. I mentioned that I would like to someday remodel my master bath but have size restrictions, etc. The owner (Mike) gave me a great suggestion on the bath/shower issue and even showed me pictures of a recent job they'd done.

Are they more expensive? Yes, I'd say they are a little more expensive than other companies, but I am a firm believer in you get what you pay for. And, when it comes to plumbing, I'm not going to nickel and dime someone where water in involved.

They are worth the price in my book and I will definitely use them again!

M B.

Plumbing Plus was professional and the plumber was very knowledgeable. He fixed my leaking pipe easily and on the same day that I called. They were flexible in their visit time. The phone receptionist quickly scheduled our service. Luckily I was without hot water for only half a day thanks to Plumbing Plus. They even gave a teacher discount. I was quoted for a new water heater, however my husband thinks the quote was high so I'll look around before we use them for a new water heater install. Although I would totally trust the plumbers that we had to do the work. I would use them again even with the expense.

Frank L.

I called Plumbing Plus to find a ""mystery leak"" in my house. The Plumbing Plus Technicians were prompt. professional and tenacious. They stayed with the problem until they located the leak and corrected it. They succeeded where a ""professional"" leak detection company failed. This is the 2nd time I've called ""Plumbing Plus"". The first time was to repair a leaky gas line coming into my home. I called on a Saturday and they responded within an hour---and the owner came out to help and was out there digging in the mud himself to help fix the problem. I'll call these folks anytime I'vr got a plumbing issue.

Earl L.

Here is another review for a high end shower they installed.



I bought a new house last year and while we LOVE the house, we didn't really like the Moen shower head fixture in the Master bathroom. It was a normal shower head and the water pressure wasn't anything to write home about.

In high end hotels that we've stayed at, we've always enjoyed the Hans Grohe rainfall shower from above with the secondary shower head in case you wanted to use a hand shower. A very quality product that we've always had strong water pressure with.

I called around to a few of the AngiesList providers that were highly rated and one of the bathroom renovation places said their ""sister company"" Plumbing Plus normally handled this type of fixture. I came on the website and read the great reviews so I called them.

They arranged to come out the following day and I was pleasantly surprised to get the owner, Mike out himself. He took some measurements and he said he would call back the same day with a quote. Sure enough, that same day he called and emailed me a quote.

I showed him a photo of the model that I wanted and he had to special order it. He gave a 10% Angie's List discount which I appreciated.

The work was a bigger job than I realized. It consisted of not only removing the old shower head but also they had to cut out part of the wall in our Master bedroom that was on the opposite side of the shower. We not only wanted to change out the fixture but I also wanted to be able to use both the hand wand shower piece and the rainfall shower together if I wanted and I had to order another part for that.

The total price included the parts, labor and also they sent someone else out the same day of the installation to do the drywall repair with texture. The only thing that wasn't included was repainting the wall but I easily did that.

Randy that came out to do the installation was VERY friendly and knowledgable. He mentioned he has been with the company for 16 years. That was a good feeling. He also kept me in the loop the entire process. He was very careful and although the job was a bigger mess than I realized as they had to cut part of the marble in the shower which produced a fine mist of dust.

Randy was very polite and although we told him he didn't need to clean up and we could have our maid clean it. He insisted on at least cleaning up which we felt was great.

The only minor glitch is that the hole where the old shower head was, Mike told us that the new Hans Grohe rainfall shower head would be in front of it but it was a different configuration than he planned. So we had a very small hole in the marble.

Randy offered several options including installing a new piece of marble (we had extra marble tiles from when it was renovated before), or just installing a small round chrome piece in the marble that was flush. It's hardly noticeably and we don't mind at all. We know the company wasn't at fault so it wasn't a big deal.

Randy came out today and installed the cover. It looks great.

Most people won't spend this kind of money on a shower head but we felt it was worth it on something you use every single day (actually we use it twice a day). It was well worth it. We've had a chance to use it a week now and we really love it. Randy did a great job installing it. He mentioned when he was installing it that he never installed this particular model before but he did a great job!

Definitely I'd highly recommend this company and in fact, I had Randy take some measurements for some bathroom counters as I'm interested in changing out the tiles for Carrera Marble counters and changing out and upgrading the Moen fixtures that were here when we bought it.

Ken W.

Please be very careful when using this company. We had a leak under our sink caused by a hot water tank for hot drinking water that they installed several years ago.
When called to fix the leak, Plumbing Plus referred us to a water removal and remediation firm named Dry Force of Los Angeles. They just dried the wet areas but then said they needed to call in another firm to pull out the wet drywall and cabinets. This firm was called Cleanup Fire and Water. Cleanup proceeded to bill us at least TWICE the amount of a normal job. Our insurance company agreed to pay them half but they called us every day and threatened to put a lien against our house. After a lot of hassle I got Cleanup Fire and Water to accept the insurance payment. I believe that this was a bait and switch wherein Dry Force and Cleanup are owned by the same firm and scamming homeowners in San Diego by thinking that their insurance will cover all of this, when it won't. Several homeowners have been intimidated into paying extra money out of their pocket.

Now here's the rub - this whole scam was referred to us by Plumbing Plus. Why?? We can't prove it, but we would think that Plumbing Plus is on the take for referring Dry Force and Cleanup to us. It smells and please be advised about using any of these firms. It cost me lots of hours of hassle, negotiation and stress. I got off lucky because I know of others who have been ripped off and actually paid the outrageous charges and are now suing Cleanup.