Plumbing Nerds

Engler M.

We called this company and they sent somebody out, however they didn't resolve the issue. They tried their snake, this didn't resolve the issue, they took a deposit of $500 to do the water jet the next day, this they guaranteed to fix our issue, it did not. Their guy let water run over our hardwood floors and put towels down, the towels were wet and now the seams have spread on our floor. We called to get our money back because after two days it was apparent they couldn't get the job done, the manager said they would give the money back, but instead took out the additional $500. So, in addition to them lying about giving our money back, they ruined our floor. The guy came over a two day period of time, never showing up when they said he would be here. Our kitchen was left in shambles because of this company. Then they fraudulently took $501 more out of our account. The $1001 is a small price compared to the floor we now will have to replace! We are considering suing. We called a different plumber the next day, he resolved the issue, without any drama. The company we called was Mike's Plumbing, he used an old-fashioned snake, resolved our issue within 2 hours, but more importantly knew what he was doing.

Pat C.

We had an excellent experience with Plumbing Nerds this week. We had a situation with a clogged toilet which may not seem like an emergency, but we had our children and grandchildren arriving the next day! I sent a Yelp request for an estimate and had John respond within ten minutes of my request. After exchanging information he told me he could have someone out that afternoon. They sent appt confirmation and told me we would get 45 minute notice of tech's arrival, which we did. Eddie B arrived and immediately discussed the problem with us both for a short term solution but also shared so much helpful information about what we should do to replace our toilet (he verified it was original to house - 1969!) and check out pipes and sewer system. We have had no issues for the last ten years of our ownership and do not know when it was ever last looked at. We could not have been more impressed with Eddie and his expertise and recommendations. We will move forward soon (after visitors!) with getting things repaired/checked out and will call on the Plumbing Nerds to do the work. Thanks Eddie!

Colleen C.

This place was great! They contacted me as soon as I sent a request. They were able to get us in the same day and they far exceeded our level of customer service. They had everything completed within the given time frame. A hard find in today's society! Def give these guys a try!!

Jesse M.

Outstanding customer service! It's nice to recieve a GPS link along with a photo of who is coming to do the repair. My issue was found quickly and they were able to tell me how much it would cost before doing anything. Very knowledgeable people, excellent service, very responsive, worth every penny!

Ray N.

WE needed a plumber and I asked around. Someone said Plumbing Nerds. Then I heard and ad for them on the radio. Very professional. After answering some questions about the problem, the customer service asked if I wanted the tech to wear a mask. Then said they would call about 1/2 hour before arriving. They did. They also sent an email with a picture of the tech who would be coming. The tech was wonderful. Explained everything he was doing. Showed me the work he was doing, took pictures of it all. When they emailed the receipt, they included the pictures of before and after the repair. Left everything very clean and neat.

Ima S.

Plumbing Nerds installed a 30 gallon hot water heater on a Friday. The following Monday I called about a minor concern with the drain in the pan. They offered to send someone over that day or whichever day was convenient for me. I asked for the following day and two technicians were at my door that morning. They corrected the issue quickly and professionally and made sure I was 100% satisfied before departing. Excellent customer service and support after the """"sale"""" is the hallmark of a solid and trustworthy business. I highly recommend Plumbing Nerds.

Clara M.

I was very mad at this company. I did not like the experience I had with them originally. However they did everything within their power to rectify it. The supervisor called me after my review and I decided to give them a second chance. The two young men that came out here were wonderful. The last guy worked until almost 9:30 at night and got my drains running smoothly. Because of those two young man I now love this company.

Gerry H.

No complaints about the quality of the work, but the cost was over the top! I had a 38 gallon water heater replaced at a cost of almost $1800, and that was after a 10% discount and a $25 coupon. The same water heater sells for $559 at Home Depot. Throw in a hardwire connection, a new pressure relief valve and some connection fittings and a galvanized drain pan, and one hour labour (one plumber, one helper).......this install shouldn't have been any more than $1300 at most! When I finally got the receipt by email, after having to phone twice, I noticed a charge of $85.32 for """"annual NERD pass"""". When I called to let them know that I neither requested, needed or wanted that, and it was never explained to me when they quoted the job, they told me that they could refund that, but that they would have to remove the 10% discount, which would result in my owing another $55. Wait.......WHAT!!!! Definitely would not recommend The Plumbing NERDS to anyone.

Jan S.

Matt was very courteous and professional and fixed our plumbing problem in record time!! Highly recommend this company!!!

TheGarb2222 G.

If I could give them zero stars I would. First, I made an appointment a WEEK in advance to hook up a sink and faucet, for 10 am. They did not show but did call and say they would be here in the afternoon. Then they called and said they would be here after 5 pm. Then they called after 7 pm and said they weren't coming. They only came the next day because I lost my temper with them.. It was supposed to be a simple job, new sink, new faucet. My wife calls me and says the technician tells her it may cost $1200. He finally says its ONLY $800. Sales ploy?? The tech was apparently a """"nice guy"""" so I will give him credit for that. When the Nerds called asking if I was satisfied, of course I told them I wasn't. I was told by the person who that she would check with the boss to look into the pricing, and she would get back to me. its been a month, I am still waiting. Needless to say, it is time to find a new plumber.