Plumbing Heroes

Hector C.

I had used plumbing Heroes about a year ago and was very happy with their work so naturally when my mom needed a simple plumbing job of leaky faucet and shut off valve I called them. I called them on a Saturday morning but no answer. Eventually my call was returned and I spoke with Ulisses. He was friendly as usual and wanted pictures of the faucet. I sent him the picture and he suggested that it would be best to just replace it and he could do it ""immediately"" so I told him I would head to the hardware store to purchase a new one. At the store I sent him a picture of the one I was going to purchase and he responded ""Okay Awesome"". As I was walking back to my car I texted him asking what time he would be able to come and do the job (it was 12:59 in the afternoon). No answer.
I thought maybe he got tied up in another job but still thought it was rude and unprofessional not to respond. The next morning I checked my messages, no response. I sent him another message asking if he still wanted the job, again no answer. To make a long story short, he never responded at all. I called someone else and they finished the job in 35 minutes.
I'm very disappointed because I thought I had found a really good plumber but in retrospect he did me a big favor because I was planning on having the all the pipes replaced at my house and now I know who I will definitely not be calling.
I don't know why my review states San Francisco, I'm located in the San Gabriel Valley.

Joy S.

Do Not and I MEAN DO NOT GO TO THEM! They do multiple things like flooring, Gardening, PLUMBING, I have worked with four of those people in the ""Family ""FRAUD""&THEFT"" Business! They are very good at what they do! They will steel your warranty and put in an old machine or whatever they do ! I thank God that my warranty company gave us a whole new one with our new Plumbing Co (that was really licenced) MAN , Moses was good at acting like he hated his brother in law and the reason he couldn't get out here for the work he was doing was he had anxiety and heart problems but the doctor said that he was fine he said ULISIS LIVES AT MY GRANDMA'S SO IM GOING TO GO TELL HIM TO GIVE YOU THE MONEY BACK OR ELES HES NEVER GONNA BLA BLA BLA! It was all a lie and I completely believed him because he sounded like a good God fearing Christian always making excuses up about what he didn't get back to me because of doing something for the pastor or the pastor was a plumber too and could get me a deal since he used to work for a company... Omg! So I am making a police report for what they have stolen and not done so I can take them to Court. I also complains to the board of contractors and wow! Let's just say and the warranty company is going after them and ofcoarse I will report to the B.B.B SO GOOD LUCK TO WHOMEVER WANTS TO TAKE A CHANCE WITH SOME REAL GOOD CON ARTISTS

Stacey P.

I had a backup in one of my units on 11/24 & found Plumbing Heroes on Yelp. Despite of the bad reviews, I decided to give them a try since he was the 1st to respond & I needed the issue to be fixed right away. When Ullysis came he suggested that I needed hydro jet & mentioned that they have a special for hydro jet & camera service for $375. I agreed to it & paid $375. He said that I should receive the camera inspection emailed to me in a couple of days. It's now more than a month & I still have not received the camera inspection. I've called Ullysis, he said he will have his assistant email it to me. It's now 1/08/20 & I still have not received my camera inspection. So I called him numerous times & he didn't answer or respond. He doesn't even have the decency to call back. The service he did was probably no more than $200. This company is horrible & would try to sell you more & not deliver what was promised. Don't fall for his trap when he tells you they're running a special. It's a scam. You will be wasting your money with this company & would end paying a lot more than what they offer. I would give this company zero stars.

Denisse E.

Responded to my inquiry within the same day. Was able to come out to provide a free estimate and offered a very reasonable price. Provided great customer service and work. Thank you!!!

Ron M.

Unfortunately, Ulisses has the potential, but with the way he works and conducts his business, he will never be successful at what he does.

He initially shows up (talks a big game), does the work, gets paid, gives a warranty, and then disappears. After the initial job he did for me, I recommended him to others. Each person was disappointed because he would never show up to appointments - even when he's confirmed a few hours before. I have had scheduled appointments that he's elected not to show up to. No calls/texts to say he's not coming, no re-schedules, just disappears. Similar to other posters on yelp, friends who have used him, and my personal experience, he does quite a serious disappearing act. To add to not showing up, he does not answer calls, texts, for days/weeks/months on end.

Avoid this company altogether. He will for sure disappoint you.

Ann D.

I made my request thru yelp and the reply was so quick. Ulises was very nice and honest of the job. He checks first the problem and made recommendations practically. He saved me 500 dollars from the other plumbing company. I don't need to change toilet just the flow control valve. I definitely recommend them for all your plumbing service.

Jonathan O.

I had a broken pipe in my front yard. I called at 10pm and the job was fixed before 12am.

5 stars

Lupe F.

I had a really bad experience with a plumber, I was desperate in finding a reliable, honest & professional plumber. I spoke to Ulises & he assured me over the phone about the quality of work he did. He came the same day & not only did he remedy the plumbing issue but he was one of the most professional, qualif, reasonable & friendly plumbers. Thankful & recommend him highly.

Lucano H.

Overall wonderful experience with Plumbing Heroes and Ulises. Our home has awkward plumbing and these guys did not give up on trying different access areas to get to the clog. After 40 minutes of hard work, success. AND to my surprise, the cost was not high. It's a great feeling knowing I now have a go to plumber that is honest and reliable.

Kerri M.

5 stars to Ulises and his partner!! I called in at 12am on a Friday night because my kitchen sink's garbage disposal was jammed and not working causing the sink to clog. They came and immediately was able to give me an estimate and inform me what was wrong. Extremely friendly people and also great prices. They were quick and efficient. They came in less than an hour and completed the whole service as well within that same hour!! AMAZING!! I highly recommend their service!