Plumbing Heroes

John L.

I noticed there was a gas leak in my garage in the late afternoon. We first called the gas company to shut off the valve, and they detected the source was from the gas panel on the gas water tank.

I sent a gas leak repair service request on Yelp immediately, and Ulises ""Plumbing Heroes"" was the first one to respond at 7 pm. We had a short conversation on the phone and he confirmed that it would be a free estimate before I asked them to come.

George arrived an hour later and took a quick look then told me he could provide an estimate to replace the gas control panel or it would be cheaper to know where the source of the leak and just repair or replace that specific part. By doing that, he needs to do a ""diagnostic and troubleshooting to the system"" which would cost $150. I thought he would use some kind of machine to detect the leak source so I agreed to pay the $150 but all he did was the bubble test (which I already did it myself) ...and the thing is he couldn't locate the source of the leak. At the end, he suggested replacing the gas panel like what the gas company recommended...and insisted he did the ""diagnostic and troubleshooting to the system"" so i need to pay for the $150 because they did the job!

End of story I paid the $150 but I didn't hire them at the end.

**This is my first time leaving a review on Yelp because I usually wouldn't bother to type and leave a comment even if it was something bad but I feel obligated to let the community know if they expect a free estimate they are not the company you should contact.**