Plumbing Heating Paramedics

Geoff M.

Update (Feb 2019): We just had to replace our furnace (20 years old) and we had PHP come out to give a quote. Ryan (the owner) came out and spent plenty of time with me to fully know what our needs were. In addition to replacing the furnace unit, we needed a big section of the duct work to be moved. He came up with some clever solutions for the ducting and a great offer on an efficient furnace. They guys were here quickly, did a very good job, kept the whole place clean and were out in just a few hours. We could not be happier! Such great people and service.

Krista W.

I will give them two stars because they got our drain running for one day. Emergency after-hours service is $109 even though the website doesn't really indicate that. It is $70 for a service call during business hours and then they refund the money if they need to use their machine which is $250 for an hour. We only got 40 minutes of the machine service and paid the $250. The technician indicated everything was running fine and we should be good going forward. The next day our same drain was backing up again. They want to start all over and charge another $250 even though we didn't get our full hour of service yesterday... I called a competitor and they're going to come out tomorrow and do our line with the camera inspection for $88, I guess I should have went with that in the first place.

Mitch R.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

Ed P.

Be careful about using these guys. They are pricey and do not stand behind their work. They performed a drain clean for me and within 2 weeks, the problem reoccurred. They refused to acknowledge that the problem might have been on their end and kept restating that they can't control what is flushed down the toilet. When they offered to bring a camera with them, it seems they could easily scope the line and determine the cause of the blockage and if it was incomplete work on their end or another issue. They refused to work with me and insisted on an additional $250 charge on top of the $450 already paid to come our and do the work that was not completed properly. Also they lost the check I gave them in payment for service.

Danielle B.

So happy this team was able to help me tonight!! Called because I came home to a hot house, just googled mapped HVAC and they came up as a 24 hour service so I called. Gave my information to the receptionist who promptly sent an email to her technician whom also promptly called me. Came out right away and fixed my AC!! Super friendly and super honest. I couldn't have picked a better company!! Definitely will be looking forward to having them back out to make sure everything else is working good on my units, and maybe repair some plumbing issues too!! Thanks for all the help!!

Jill S.

I called this company after reading the reviews online after waking up to no heat at all on one of the coldest days of the year. My inside temp was 50 degrees. I put in an emergency call at 6:38 am Tuesday 1/16/2018. I was advised a technician would call me when they were on their way to my home...I'm still waiting on that technician to call me. Absolutely unprofessional, especially in an emergency situation. Did not and will not ever use their services. Had to select at least one star in order to leave this comment however, I would choose zero if I could!

Matt D.

These guys are absolute pros. All in one year, we needed an AC, water heater, and water softener. We also had our ducts cleaned. I feel like i've met almost all of the employees by now, including the owner, and everyone I've met has been great. The work is top notch- no cutting corners with these guys, and it shows. I am 100% satisfied, could not ask for anything more.

Jon C.

I came home all strung out from the road. The kids were home and two of our three toilets were clogged. Darn kids!

I called Plumbing Heating Paramedics and the dispatch girl made it happen on short notice and dispatched a plumber. Yes, the upstairs toilet was clogged beyond my level of patience that day. Matt arrived and got the job done. He was thorough and professional. Thank you for saving me from having to dig the auger out to unclog the toilet! The service call was a little salty at $147. Granted he arrived on short notice on Friday around 5pm. My time and patience are worth something. And that day I would have paid twice as much not to have to mess with it. I am an electrical and technology systems contractor with no patience to deal with plumbing issues. If you are in a jam,call these guys!

Mohamed H.

I have been using PHP for several years now. They have the best technicians, very professional and knowledgeable. They are not the cheapest out there, but it's absolutely worth it for the amazing work they provide.
Here is my story: I recently purchased an older home that came with a Home Warranty; two months later, my AC unit stopped working in the middle of August (great timing!). I called HWA to send a technician for a fix. It took him 10 business day to order the defective piece (all this while my family is suffering from the wonderful heat); finally, the technician came and installed the defective piece only to make the AC work and stop every 10 minutes or so. At that point, I was already agitated, and totally furious; not only I had to wait for 12 days, but my AC was still not functioning properly. Finally I called HWA and demanded that I use my own contractor. It was on a Sunday afternoon, I called PHP and a technician came within 30 minutes; figured out what the problem was, ordered the piece and came back the following day to install it. What a prompt and professional service. The AC was fixed and was fixed in less than 24 hours.
Since then, I called PHP to check my plumbing, heating, and they recently cleaned my ducts (new service they started offering), I couldn't believe the amount of dust they collected after 6 hours of hard work.

Judy R.

To update, gave 5 stars b/4 & continue to feel same way. I've had yearly contract for years & continue to recommend highly. These folks NEVER let you down. Excellent service, knowledge & reliability!