Plumbing Express

Jo-ann K.

We had Plumming Express come out to clear a drain. I thought the cost was high at $441 with a first responder discount. All went well until we had another issue within two weeks. We were told it would be $69 for the service even if the problem was under warranty. We canceled the appointment because the drain worked, but only for a day. Once again we contacted them via email, but it was Friday so they were not available. Our warranty expired on that Sunday. When they finally sent someone out they wanted to charge another $548 to clear the drain again claiming the warranty was no longer in effect even though we contacted them prior to its expiration. We tried to negotiate, offering half the amount, but they weren't having it. Seems as if they are just trying get as much as they can from customers without caring to build a client base. Would not hire them again.

Danny G.

I wouldn't recommend them, they charge $69 just to come out and give an estimate, when everyone else will do it for free. I never understand why companies still do this...if you want our business just earn it. They're pricing and service problems I've seen on reviews is pretty much what I would expect from a company that charges a service fee just to come give you an estimate. They try and take advantage of the fact that you have $70 invested no matter what you decide.

Richard H.

I Called Plumbing Express for an outside plumbing leak which happened to be the whole house shut-off valve. When I called, I spoke to a very professional receptionist who set up a time when they would arrive and explained the very reasonable dispatch fee, I might add. The next day I got a text about who would show up and a picture of the person. Plus, I got a summary of his education in plumbing. I always like to know who's coming so I'm aware and secure. The plumber who came was Flavio """"Speedy"""" Chavez. He's very professional, courteous, and very knowledgeable. He looked at the situation, explained what needed to be done, and gave me the total price for the repair. I gave the okay to start the job. I stayed with him to watch for my own edification. Don't let the nickname """"Speedy"""" fool you. He took the time needed to complete the job. Watching him start to finish was pleasurable, and in the end, he did a FANTASTIC repair. As for me, My nickname is """"Da Hammer,"""" and I know when I see a plumber (mechanic) doing a fantastic job. I was in Corporate Real Estate as a Watch Engineer/Helper for over ten years for a major telco company up north. Flavio, in my eyes, is an A++ plumber. Plumbing Express is an A++ company. Thank You, """"Speedy."""" Thank You, """"Plumbing Express""""!

Mark M.

If yelp had 10 stars that's what my review would show. I found this company to be very honest/ great customer service/ and a great staff. Plumbing Express keep up the great job and thanks again for all your help.

Jennifer B.

we Had no hot water and I noticed the red light on our tankless water heater was blinking red. I called Plumbing Express who had installed it 6 years ago and they came out within 3 hours. They talked to the manufacturer and told me it needed two parts and to call when the parts arrived. Plumbing Express charged me $. 223.00 for the visit and diagnosis And then said it would cost $1398.00 to put the parts in to fix it. They came out the next week to put the parts in but it still didn 't work. They called the manufacturer and had two more parts sent.Before these arrived Plumbing Express called and said I had to pay $1398.00 before they would come out and half of $700.00 for their next visit to come back and put the other new parts in. Now I am out $1621.00 with no hot water for 10 days and no assurance that another $700.00 would fix it. They did not care that we are in our eighties and no hot water for almost two weeks. I finally had to buy a new water heater and had it installed by another company who charged less than Pumbing Express. They are too expensive. I do not recommend using them.

Charles W.

Plumbing Express installed a Rheem Hybrid water heater in November, and when a sensor failed the following May, they took total responsibility for the repair under their warranty and the warranty from Rheem. The overall experience was clean and crisp; very professional. Wife and I put 4 thumbs up.

Kathy H.

I had an emergency situation on a Saturday. Toilet overflowing and I had a houseful of company. Called Plumbing Express. Took them most of the day to respond. Then I was charged $600 to solve the problem. 6 days later the problem was worse. I didn't have one overflowing toilet and tub, I had two. When I called then back to remedy the problem it took almost 24 hours for them to respond. Beware of this company.

Julie M.

They came out this morning to disconnect a gas line from our gas dryer and cap it off. Easy as that. I had asked THREE times during the phone call to give me an estimate of how much that would possibly be! No answer to that. They would send someone out for $69 to check it out and give us a price. Well, the price was $290!!! Absolutely ridiculous. And that they couldn´t have told us on the phone...like more or less? No, because they didn´t want to. Send them home.

Jimenez J.

Plumbing Express keeps you informed. TJ notified me he was on his way and once he arrived, he got right to work. I found him to be knowledgable, proficient and professional in assessing the necessary repair, ordering the part and coordinating the repair in a timely manner. I was disappointed in our regular plumber, Daniel's Plumbing who couldn't assist us until late in the evening and Cool Today Plumbing who had indicated they would, only to call later in the afternoon bumping the arrival time to be as late as 11p, but as a result, I found Plumbing Express who will be our new go to for our plumbing needs. Thank you TJ and Plumbing Express.

Jeff H.

They do up front pricing. We had a sink emergency. The employee that came over explained everything really wee. He was professional and really seemed to care about our problem. I think I'll only use this company from this day forwarded.