Plumbing Express

Shawn F.

I contacted this business several weeks ago for a plumbing project and they never even bothered to call me back. Must be nice to be so busy.

Vito S.

This company runs a """"bait and switch"""" scheme and they charge over 700% more than their competitors. They refuse to give a price for services prior to them coming to your home. They will inform you that they charge $70 for a service fee, which seems reasonable, but it's not. They sent a technician to our home to hook up a gas dryer and a gas grill. The technician poked around our laundry room for a few minutes and gave us an estimate of $700.00 to hook up the dryer and refused to touch the grill. We inquired why it was so much to literally plug in a dryer (we already had gas running to the stove and water heater in our home) and he said it was because we did not have the necessary parts. Without parts, they wanted $500 for service. Refusing to pay such an outrageous price, we asked the tech to leave, but he refused to leave without payment of the $70 service fee. Upset, we called the office and asked for a refund but we were told that we could look into TECO's online rebates and then have the service completed and they would apply the $70 to the cost of that service. The online rebates were for new TECO customers to have gas service turned on. We did not qualify because we already had the gas. I called Lapensee Plumbing and asked them how much it would be to hook up the dryer and grill and they quoted us, over the phone with no issue, $98.00. She also said that our """"contractor"""" just called her a few minutes before inquiring about hook ups at our address. (It had to be Plumbing Express calling in doubt of their own prices!) I mentioned the $500-$700 fee and she literally lost her breath and was speechless for a few moments before telling us we were getting scammed. Bad. Giving them the benefit of the doubt and thinking maybe there was some confusion about what we wanted done, I called and I spoke with Scott, the manager about a refund and he explained the job would take the most experienced tech at least a couple hours and they needed special parts for my steam dryer and they wanted to do several """"inspections."""" I explained it was a new build and had just been inspected by another gas plumber just a few days prior upon hooking up the stove and water heater. He then quoted me $250, if we purchased our own parts (a dryer vent). I inquired why the price kept jumping and he couldn't give me a straight answer. Lapensee, who is also a TECO recommended contractor, came out and hooked up our washer and our steam dryer, and provided a part to hook up the grill and was in our home for less than 15 minutes. We paid $98.00. I called Express requesting a refund of the $70 service fee, but they refused and continue to stand by their outrageous pricing. They lied about the parts we needed, lied about the time it would take for service, and tried to charge us $700.00 for a $98.00 service, then had their management staff back it all up. We are currently filing a complaint with the Better Business Bureau and notifying TECO of the incident.

Stephen K.

Worst experience ever. I scheduled a water heater replacement on Friday, I send them pictures of water heater and schedule an appointment on Monday. They called me on Monday saying that they didn't have the heater on stock scheduling for aTuesday morning. I call on Tuesday at 12.30 for an update and Lisa tells me that they are very busy and recommends me to find another company. Can you believe this service? I'm still in shock for their lack of professionalism... stay away

Luis M.

I called Plumbing Express to assist me with running natural gas lines for my new pool/spa. My plumber Alex did an amazing job along with Anthony. When TECO came to increase the pressure, he commented on the fantastic workmanship Alex and his partner Anthony demonstrated with this service. Additionally, they showed up on time and were extremely professional. Martha and Sheri who work in the office were excellent with keeping this multi day service on schedule which included the county inspections. Another positive experience with this company.

Hollie O.

I had such a positive experience with Plumbing Express. I don't always leave reviews but they deserve it! From great communication to timely service and at a great value, I will definitely use this company again! They installed two new toilets and a water heater for my home last week and I am so pleased. Thank you Alex and Anthony for your awesome work!! I highly recommend Plumbing Express!

Paul G.

If you want quality service, this is the plumber to call for your needs. Chris, the service manager is personable and the technicians are knowledgeable. Great service.

Mindy D.

If yelp had 10 stars that's what my review would show. I found this company to be very honest/ great customer service/ and a great staff. Plumbing Express keep up the great job and thanks again for all your help.

Amir H.

I have struggled with finding a plumbing company that is professional and friendly and i can trust. Look no further here's your company!! Plumbing Express is awesome! People are super friendly and understanding and have compassion with what you may be going threw. I highly recommend them!!

Glenna T.

I'd give Plumbing Express 10 stars but they only allow you 5 that's how good I think they are. From the nice lady I talked to in the office who likes Sunflowers to Grant the technician who did a great job taking the old water heater out and putting the new one in. 5 *****'s for Grant to. Send me business cards I'll give them to the other residents. Someone is always looking for a good plumber. ......Again great job !!!! Thank you.

James C.

We paid other $9,000 for a kitchen plumbing repair two years ago and we even bought their 3 year warranty for $600. Look what this company did! They left an old 80 year part in our wall then covered it up. Our new kitchen remodel has been flooded because of that old cast iron piece. Plumbing Expresses refuses to honor their warranty. We were told that we shouldn't of bought it in the first place. They took zero responsibility for their work and we had to pay another plumber thousands to fix it. Look at these picpictures where they put the new pipe into the old.