Plumbing Express

Kelli M.

This company runs a """"bait and switch"""" scheme and they charge over 700% more than their competitors. They refuse to give a price for services prior to them coming to your home. They will inform you that they charge $70 for a service fee, which seems reasonable, but it's not. They sent a technician to our home to hook up a gas dryer and a gas grill. The technician poked around our laundry room for a few minutes and gave us an estimate of $700.00 to hook up the dryer and refused to touch the grill. We inquired why it was so much to literally plug in a dryer (we already had gas running to the stove and water heater in our home) and he said it was because we did not have the necessary parts. Without parts, they wanted $500 for service. Refusing to pay such an outrageous price, we asked the tech to leave, but he refused to leave without payment of the $70 service fee. Upset, we called the office and asked for a refund but we were told that we could look into TECO's online rebates and then have the service completed and they would apply the $70 to the cost of that service. The online rebates were for new TECO customers to have gas service turned on. We did not qualify because we already had the gas. I called Lapensee Plumbing and asked them how much it would be to hook up the dryer and grill and they quoted us, over the phone with no issue, $98.00. She also said that our """"contractor"""" just called her a few minutes before inquiring about hook ups at our address. (It had to be Plumbing Express calling in doubt of their own prices!) I mentioned the $500-$700 fee and she literally lost her breath and was speechless for a few moments before telling us we were getting scammed. Bad. Giving them the benefit of the doubt and thinking maybe there was some confusion about what we wanted done, I called and I spoke with Scott, the manager about a refund and he explained the job would take the most experienced tech at least a couple hours and they needed special parts for my steam dryer and they wanted to do several """"inspections."""" I explained it was a new build and had just been inspected by another gas plumber just a few days prior upon hooking up the stove and water heater. He then quoted me $250, if we purchased our own parts (a dryer vent). I inquired why the price kept jumping and he couldn't give me a straight answer. Lapensee, who is also a TECO recommended contractor, came out and hooked up our washer and our steam dryer, and provided a part to hook up the grill and was in our home for less than 15 minutes. We paid $98.00. I called Express requesting a refund of the $70 service fee, but they refused and continue to stand by their outrageous pricing. They lied about the parts we needed, lied about the time it would take for service, and tried to charge us $700.00 for a $98.00 service, then had their management staff back it all up. We are currently filing a complaint with the Better Business Bureau and notifying TECO of the incident.

Barry W.

I contacted this business several weeks ago for a plumbing project and they never even bothered to call me back. Must be nice to be so busy.

Robert J.

Worst experience ever. I scheduled a water heater replacement on Friday, I send them pictures of water heater and schedule an appointment on Monday. They called me on Monday saying that they didn't have the heater on stock scheduling for aTuesday morning. I call on Tuesday at 12.30 for an update and Lisa tells me that they are very busy and recommends me to find another company. Can you believe this service? I'm still in shock for their lack of professionalism... stay away

Won C.

We wanted connect gas line to our new grill they said they charge $69 To come out to give us estimate we agreed and they came and after spending 10min or so to communicate with his office he said charge will be $325 just to connect hose to the outlet they were all there we were new to area but we were so upset we paid him $69 and send him back. Afterward We called different company they were nice very polite took them less than 10min to connect they only charge $89 for first 30min. So they asked us is there anything else to do. Because there's 20mim left that we paid for. We couldn't believe the difference between two companies

Scott N.

Plumbing Express had come to me highly recommended, however my experience was a huge disappointment. The service was terrible and the price was very expensive. I don't know why it has gotten so difficult to get quality work at a reasonable price.

Angie N.

My experience with Plumbing Express was excellent! Lisa, in the office was very understanding and helpful. Grant, the plumber arrived quickly. He was an excellent trouble shooter and got to the bottom of the problem right away. I will definitely call them for any future plumbing needs.

Rachael U.

I have struggled with finding a plumbing company that is professional and friendly and i can trust. Look no further here's your company!! Plumbing Express is awesome! People are super friendly and understanding and have compassion with what you may be going threw. I highly recommend them!!

Brandon M.

The service provider was A+ from start to finish. Expect a call from Lisa, excellent customer service. She then took the work order and determined it was an emergency call. We had service in the office within a couple of hours. I would recommend this provider to anyone that values communication and trust. We will be using them again. - Brandon, CARE

Paul K.

I'd give Plumbing Express 10 stars but they only allow you 5 that's how good I think they are. From the nice lady I talked to in the office who likes Sunflowers to Grant the technician who did a great job taking the old water heater out and putting the new one in. 5 *****'s for Grant to. Send me business cards I'll give them to the other residents. Someone is always looking for a good plumber. ......Again great job !!!! Thank you.

Paul C.

Had my water heater start to die, I called them up and had Jason come out and give me an estimate for a new water heater as well as move it from a closet into the shed just off the lanai. I also had him give me an estimate to upgrade both shower dual handle fixtures to a single Moen mixing valves with upgraded handle and shower heads. 2 men came out and did an awesome job upgrading both showers as well as move and install a new hot water heater. I am very pleased with their work and would definitely recommend them highly !