Plumbing Drain and Tile Master

Julia L.

While this plumber communicated with me regularly and completed the work discussed in a timely fashion and so far the tub replacement seems to be adequate I have never been spoken to so disrespectfully and violently as a paying costumer. This plumber of 30 years came recommended to me from my home inspector who was excellent so I went with word of mouth. I had to renovate a bathroom in a newly purchased home I needed a new tub, gold colored faucet trim etc and non tile walls. I asked this plumber for his help in direction of this project as I had never renovated a bathroom before. The items I picked out he discussed in a dooms day tone as if they were bad choices or he wasn't happy I didn't need him to fully tile the bathroom, he told me this part would not work, that color might not work, he's never even done vinyl walls so my guy better know what he's doing. I asked him to please offer me direction and recommendations as I've never done a bathroom before. He said go to Delta's website tell me what you order and I'll tell you if it works....My friend demo'd the shower walls for me so the plumber could put the tub in. He demanded the vinyl walls go up along with dry wall and spackling. We exchanged pictures of the work to ensure he could do his part and my friend could do his along the way. After paying him $2940 for tub removal and replacement and drain installation, and after I painted two coats of fresh paint on the walls the plumber comes back to install the shower head only to find out that the pipe was rotted and he had to cut the newly painted walls to replace the pipe etc. I don't understand why the rotted pipe couldn't have been discovered before the walls were patched and painted. The plumber insisted he didn't cause the problem (I assured him I wasn't acusing him or causing a problem just trying to understand the issue) and that's the process to get it done, I was surprised to be charged $300 for that work that took him under an hour to complete and we only agreed on half the price up front. I work overnight as an ICU nurse and sleep during the day. After not hearing from me to collect payment less than 24 hours later (bc I was asleep after working overnight) he accused me of ripping him off and threatened to call the police and place a contractor lien on my house...for $300 worth of work. When I spoke to him on the phone he was extremely volatile, hostile, defensive, aggressive and threatening. He threatened to go back to my house and rip out his work. I never said I wasn't going to pay him I wanted to have a candid discussion about the price that was not discussed prior to work being completed and why a rotted pipe was found after the fact. After multiple screaming matches on the phone (I kid you not) I paid him to keep him quiet as I have never felt so disrespected and offended in my life as a paying costumer. He brought me to tears. I was trying to trust a recommended professional to help with a project I knew nothing about and am left scared hurt and with a bad taste in my mouth. Please be warned if you choose to hire this individual.

Sondra H.

Steve is so friendly and communicative. In his words, he may not be the cheapest, but he's honest. True that. And this is important when you need to rely on a professional.

Joyce M.

Called yesterday, showed up on time today with Covid safety precautions. Fixed our plumbing issues within a half hour. Very professional. I highly recommend them

Christopher J.

Steve did an awesome job. I had a serious leak with an old internal main water shut off valve. I called him on Thursday, he repaired the valve by Friday lunch time. He was courteous, professional, upfront and honest about the work and cost of the job. I would recommend and would use him myself again for any plumbing needs.

Camar S.

Very happy that Steve has become my go-to guy. His number will stay on my phone as long as Im in Philadelphia :) Most recently he dropped by to clear out my garbage disposal, which jammed. Stop browsing around, hes the guy. HIGHLY recommend.

Anthony M.

Plumbing Master Steve and crew came through right on time with professionalism and courtesy. Steve gave a fair estimate, fast, and did the work I wanted with speed and accuracy. With that, hes becoming my go to plumber

Claire P.

So glad that I called Steve! Our shower began suddenly leaking through the ceiling into the bedroom below, causing me to have a panic attack and assume there was a busted pipe or worse. I called Steve fairly late at night, but he answered immediately and helped problem solve possible culprits over the phone, which eased my nerves. He then came over first thing the next morning and immediately identified the issue (faulty connection to our handheld shower) and had completely fixed the issue within an hour. The shower is now working perfectly and with no further leaks. From the moment I began talking to Steve it was obvious that he is extremely knowledgeable, which was then clearly reflected in the efficient work he did. And the icing on top was that his fee was very reasonable. I will be using him for all future plumbing needs!

Kate Y.

Steve was amazing! I woke up to my water heater leaking and I called him immediately at 7:30am. He answered and was over at my house within a few short hours. He was very responsive! I was sending pictures to him to show him the damage and what water heater was needed so that he could pick up the correct one. He did the work very quickly and was extremely clean. He was very honest and helped with pulling out damaged dry wall and cleaning up mold. He was honestly super amazing and I will certainly be calling him in the future if I have another issue. Thank you so much Steve!

Melyni W.

The plumber picked up on my first call. He also accepted texting as a form of communication. He came out exactly when he said he would. He explained everything and the costs. He worked really fast and clean. Friendly.

Aaron Z.

I needed my garbage disposal and shower fixed. Steve answered the call, and came the next day.

He is highly experienced and very professional, and charged me fairly.

I've learned in the past that good plumbers are hard to find. Steve is now my go to plumber!