Plumbing & Cooling Nerds

Mirjam F.

4120 USD for 4.5 hours work: On a Friday morning I found my toilets and showers no longer working at all, so I looked for a plumber. For heaven's sake I found these guys, coming to my place just two hours later. They told me that I had clogged piped and they need to clean them, using a camera as well. The price was high but with the weekend coming up, I was in distress and needed the job to be done right away. The guy that was here told me he never did that job by himself, so he needs to call a colleague. So the two men did the job within 4.5 hours, using they machines. And to be fair, they did a good job, everything worked fine by then. In the end they told me they will not guarantee the work as the pipes of my house are wrong and there would be a complete repiping necessary tearing off the grounds. So, next day I told my neighbors and they were in shock about the price. By then I started investigating in the internet and asked for an estimate at two other companies - just to find out that I was ripped off. So I contacted the company to ask if they are sure about that pricing? First they did not react, but after me writing again and again, they finally came back to me (just after I wrote to them that they postal letters thanking me to be such a happy customer does not really show what I am). They confirmed the price as the work was done properly and they do not charge by the hours but for the job. Telling me that if they would have needed 2 days, the price would still have been the same and it is that high because of their high expertise. Well, they helped me when I needed help. But in my review I'd like to warn everybody to get an estimate first and take enough time to check it and shop around, as I paid 1000 USD per manhour, which is definitely insane. Oh, and asking the builder of the house which is not that old, I got confirmed that my pipes are exactly the way they should be - so no ripping me off there again.

Ellen M.

Thanks to Jeff Eger we had a very positive experience this morning. We called early with a toilet problem and received quick service. Plumber came within 30 minutes. He was polite, professional and gave us options. We decided on a new toilet which they had in stock. He installed it and was done quickly. He wore booties and left our bathroom spotless. Great job.

Derek W.

Missed diagnosed the problem and tried to sell me $6,500 of stuff I don't need. Called another plumber. Everything fixed for $298. Clearly, these guys are commission based. Be careful.

Robert G.

I called them for a quote when my regular plumber quoted me what I thought was a high price to replace a leaking kitchen faucet. The woman said they would have to send someone out to give me a quote. When I asked if there was a charge she said yes $85. When I questioned that she rescinded it. Then started to question my water heater. Said not interested. Just quote the faucet. Sent guy out next day. He tried to sell me a turn off valve . When he finally quoted the price he was over $200 ,higher than my regular guy. $560 to replace a faucet not including price of faucet. These people are well organized buta rip off for sure.

Bob P.

Just had them over to replace outside spigot? 461.00 price, lol, unbelievable scam company, stay away from this outfit; just looking to rip you off

Ed G.

They quoted me for a job and continued to state that they could do it(water heater installment in a closet) but couldn't do it in the manner that I had originally asked for and in which they came twice to verify they could do. First visit I payed for the evaluation. At least they returned my money(not for the visit, I forgot to ask for that to be applied and they forgot as well)after I called a few times. I write this with the hope in the future they aren't so quick to make promises and not be able to deliver. My requests from the beginning couldn't have been any clearer and concise in emails, texts, on the phone and in person. The reason I hired them for another job, that over charge for, was because they said they could do the water installation that wasn't a typical one, hence I asked repeatedly if they could do it as I asked.

Diana W.

We have paid them several thousand dollars since Hurricane Ian rebuild, they had to come back several times for leaks on the work they did. The last thing they did for us was put in a new faucet in our Master Bathroom. They had to come back because it was leaking twice. They told me to order new ceramic inserts from Delta that if I called the 800 number they will replace. I did that and when they came to replace the insert which has leaked from the start they charged me another $204.00 which they did not tell me they were going to do until they got here. It is certainly now the most expensive faucet I have ever owned. We will not use them again. Another case of overcharging after Hurricane Ian OR their prices as just way to high. One more strike against Florida companies. Lots of very poor service at companies but very HIGH prices and we did not move from a cheap state. I used them because they would at least come sometime on the day they said they would.

Ddd D.

Would not use these guys. Wanted $458 for what the plumber said was a 15 minute repair. He even said """"our prices are nuts"""". Beware!!

Vincent S.

Biggest phonies ever. Called for service told me for 2 days someone was on the way and nobody ever showed.

Jenn D.

They tell you it is a $85 fee to come onsite which they take off the bill. This never happened. They did not disclose the amount to open a wall until after the work was done. They also said the toliet replacement was $800 and was charged over $900. I also asked for an itemized statement so the HOA could reimburse and this did not happen. After speaking with the owner I still got nowhere. This company is overpriced, not thorough, let my neighbors unit a mess, and not easy to work with. The over score of the company looks okay but if you read through the majority of the reviews EVERYONE has the same experience.