Plumbing By Paul

Jeannette J.

Tyler was the plumber who came out to take care of my problem. He was so personable and I instantly felt at ease. He treated me as if I was his mother and I appreciated that. Explained everything he was going to do and showed me what it would entail. Gave me the price upfront. He had the problem taken care if within an hour. It had to do with a clog in the pipe leading out from my home to the yard. There is no way I could have fixed that. I'm a widow whose hubby used to repair everything. Sometimes it is difficult to know who to trust but they had great recommendations on ILSP (fb site) and I am so grateful that I selected them. Highly recommend them and Tyler is a gem!

Tricia R.

I am a local Realtor in St Pete and called Plumbing by Paul after hearing raving reviews about the Company. Our toilet had leaked and we had Tyler out, he did not know what the problem was so he let us know he was going to try a few things; however, he began replacing brand new interior items within the tank and nothing helped. He got up on the roof and blew out the lines, told us it would fix our issue for now; however, we would need to replace all of our pipes because of their age, and the hissing noise we were hearing, whatever he did only made the issue worse, and we called again, had Tyler and a colleague out again. Here he goes, changing out yet another brand new item in the tank (he explained that this is protocol because they order them by cases and they are often not the greatest and need to be replaced often) I mean, every two weeks? The two of them continued talking about how we need to make sure we write a review, I was asking Questions that neither of them could answer, and truly was curious why they would be bringing up a Review, again, on their second visit, without being able to fix our issue. He did mention again that it was likely a decay in our aging pipes, and he will be sending us a quote for a full repipe of our Home. A hissing noise remained and I ran to the truck and asked when that would stop. They let me know that it would go away once the bowl was full. Here we are again, an hour later and the hiss is absurd, I call in to the office and we now need a THIRD visit. Why would they have left prior to allowing the bowl to fill and making sure our issue was resolved? Again, this was your second time out. I reluctantly schedule a THIRD service call with Missy in the office, she lets us know the Partner was going to come out and we set the time for 11:30, I left work, and was ready, well at 11:34 she let me know that he was on the way, but stuck in a little traffic and would be a few more minutes. 12:19, she lets me know he will be there in 15 minutes. At 12:40 (( one hour and 10 minutes later )) and at this point, I cannot return to work, he arrives and says that He let the office know he was on another job, he was not going to be to our home until 12:30 and he doesn't understand why Missy would have said otherwise. I was beyond devastated that on our THIRD visit, we are now losing money from work, and Missy is blatantly lying on text message to us. We have requested a call from the Owner on Thursday June 2 at 12:34 pm, I have followed up twice since then for a refund and a call from the Owner, and at this point I am completely out of ideas and finally frustrated enough to publish my Review. I work in the Community every single day representing families both buying and selling homes. I truly hold my Vendors so near and dear to me and my families that I assist and this has been a truly heartbreaking display of just how down hill our business' are becoming. Once a trusted, professional business who we would never hesitate to refer is blacklisted from my, as well as my Brokerage vendor list. I would love to make this right, but I have not been able to get in touch with the Owner in 7 days, to the hour, to save my life. I request my refund in full, no longer need a telephone call, but hope that anyone using this company within the Community has a better experience than we have had. We have since had cameras down our pipes and have ABSOLUTELY no reason to repipe our Home, as they found there to be no leak, and no issue.

Maryann M.

I first got the referral to Plumbing by Paul. I used them in October of 2020. They were great! Did quality work, quick response, and reasonably priced. I continued to refer them to others in the group. Now it is 2022 and I need a plumber, so I called Plumbing by Paul and it was a whole different experience. Advertised as a 24/7 company. Called 3 times on the weekend finally reached them Monday 01/25/22, they came out at 4p, I requested 2 toilets be repaired, wax seals and guts, run a snake between the 2 toilets, and replace the guts of the tanks. I had 2 kits which I showed him. He gave me an estimate of 869.00, which I thought was High. He rebuilt the flange replaced the wax seal and the guts in one toilet and replaced the water valve on the other one and ran the snake between them. Approximately 1.5 hours. I noticed the 2ndpackage of guts was not used and immediately called the office. No answer. Then I noticed the same toilet was not sealed and rocking. I followed up the phone call with an email. Unfortunately, it only gets worse from here. After, numerous conversations, he came back out and wanted to charge an extra 263.00 to replace the guts. I told him No Thank you and called the office again. After, 7 emails, 5 texts, too many phone calls, and 2 missed appointments, and 3 weeks. 01/25-02/18 He comes out again today,02/18 to tell me that the original estimate was for only 1 toilet. I can honestly tell you that I would never have paid 869.00 to have 1 toilet - 1 snake done when I supplied the parts. I would have paid the service fee and sent him on his way. It appears as if all the business thrown his way from ILSP has hurt their ability as a company and their prices sky rocketed while service got worse.

Jeff T.

Had them out multiple times. Good work and good prices. Would definitely use them again!

Elaine T.

Have used Plumbing by Paul a couple of times, the last time was to remodel my bathroom , removed the old tub and made a walk in shower. Now i have a beautiful new bathroom! Excellent work, have also referred them to my neighbors.

Joker B.

I had a terrible and disgusting experience with this most unprofessional, unreliable and nasty character. Comes across as an angel - but I wouldn't trust him. The person who recommended him also regrets it as he is experiencing the same issues.

Brian O.

I had to call Plumbing By Paul because I wanted to switch out an old vinyl supply line to my kitchen sink. Something that would've been easy, but when I turned off both the hot and cold valves the began to leak profusely. At that point I shut off the water supply and called Plumbing By Paul. They did some work for me a couple of weeks ago, replacing and adding an additional hose bib to our back yard. I would have to say that scheduling them was a breeze, they showed up on time, and were actually early. When they showed up today for my water leak, they actually repaired a few minor issues unrelated to the leak. In my opinion they definitely went above and beyond, and at a very reasonable price. Highly recommend!

Terry C.

Called Plumbing By Paul approximately 9 AM because of a backup in our kitchen sink. The woman I spoke with very nice & informed me she could have a tech at the house in an hour. Shortly thereafter she called to inform me that he was outside. JR was great, cool, calm & collected. I explained to him what I had done & he took it from there. Got straight to work, ending up having to auger in 43ft to clear a grease clog. JR cleaned the work area during & after he solved the problem. I was impressed by his work ethic & manor. All & all it was a pleasure dealing with Plumbing By Paul.

Woody W.

If it was possible to leave 0 stars I would. I called Plumbing by Paul to come look at a drain/backup problem at a Client's house. She had, (and still has at times) a severe backup situation with toilets & shower drains. They recommended a standard service consisting of drain camera, snaking and hydro jet flush of the main line, as well as installation of a cleanout, which was all agreed upon after I asked if they were 100% sure that was the problem. $1560.00 later it turns out it was not the problem, not only that, but the installation of the cleanout was done improperly causing even more problems. When I called to say there was still an issue, they sent 2 guys back out and cut concrete up in the master bathroom, found the actual problem, (which was a shoddy plumbing job done by the prior owners of the house). PbP then handed my client another bill for $600.00 for cutting the concrete . I confronted them at that time about the original bill that had already been paid, at which time Nick the """"Service Manager"""" and his helper started to get very upset to the point where my Client and myself had to very sternly ask them to leave the property. My Client ended up paying the $600.00 in good faith that they would return and yes, still has a 2' x 2' hole cut in the slab of her Master Bathroom, along with a poorly installed cleanout with a main line that still clogs. She has even had to call another drain cleaner for service since PbP has been there. They were supposed to call back 6 weeks ago, no calls.... Don't make a $2160.00 mistake..., I recommend calling anyone but these guys.

Pastor J.

JR came out and quickly resolved our issue within an hour. They showed up on time and did a great job. Highly recommended!