Plumbing By Paul

Terry C.

Called Plumbing By Paul approximately 9 AM because of a backup in our kitchen sink. The woman I spoke with very nice & informed me she could have a tech at the house in an hour. Shortly thereafter she called to inform me that he was outside. JR was great, cool, calm & collected. I explained to him what I had done & he took it from there. Got straight to work, ending up having to auger in 43ft to clear a grease clog. JR cleaned the work area during & after he solved the problem. I was impressed by his work ethic & manor. All & all it was a pleasure dealing with Plumbing By Paul.

Woody W.

If it was possible to leave 0 stars I would. I called Plumbing by Paul to come look at a drain/backup problem at a Client's house. She had, (and still has at times) a severe backup situation with toilets & shower drains. They recommended a standard service consisting of drain camera, snaking and hydro jet flush of the main line, as well as installation of a cleanout, which was all agreed upon after I asked if they were 100% sure that was the problem. $1560.00 later it turns out it was not the problem, not only that, but the installation of the cleanout was done improperly causing even more problems. When I called to say there was still an issue, they sent 2 guys back out and cut concrete up in the master bathroom, found the actual problem, (which was a shoddy plumbing job done by the prior owners of the house). PbP then handed my client another bill for $600.00 for cutting the concrete . I confronted them at that time about the original bill that had already been paid, at which time Nick the """"Service Manager"""" and his helper started to get very upset to the point where my Client and myself had to very sternly ask them to leave the property. My Client ended up paying the $600.00 in good faith that they would return and yes, still has a 2' x 2' hole cut in the slab of her Master Bathroom, along with a poorly installed cleanout with a main line that still clogs. She has even had to call another drain cleaner for service since PbP has been there. They were supposed to call back 6 weeks ago, no calls.... Don't make a $2160.00 mistake..., I recommend calling anyone but these guys.

Pastor J.

JR came out and quickly resolved our issue within an hour. They showed up on time and did a great job. Highly recommended!

Annie G.

JR was my plumber from Plumbing By Paul. He showed up on time, was polite, respectful and neat. He fixed the 2 issues I had, then showed me the work and asked if I had any questions. It was not a huge job but he treated it like it was a very important one. The price was very fair. I am grateful for the amazing service. If you have ever read the book Raving Fans, you will know what kind of experience this was. Best ever!

Mrs. C ..

We used Plumbing by Paul's services a couple times last year and they were great. We scheduled them to re-plumb our entire house at the end of Dec. 2020. Not only did they not show up but when we called to find out where they were they said Yes we were on the schedule but the plumber we requested was on vacation all week. We rescheduled, asked for the new quote to be emailed but never received it. The plumbers did show up as scheduled but thought they were only doing 1 days work and were unclear on the instructions. We had not been sent a new quote but they had a paper copy with edits in pen and it was unclear. We weren't comfortable with having them do work with this marked up quote and asked for the owner to call us. Fast forward we were rescheduled AGAIN for March 30th. We called them to confirm the day before because they advised the water would be turned off so we had booked a local hotel. We were advised that the quote is no longer valid so they would still be coming out the next day ONLY to do an assessment for a new quote. The quotes states it's valid for 90 days. The quote is from 1.6.21 and March 30th is under 90 days. They said they would get to the bottom of this and call us back. They never called back and did not come to our house on 3.30.21 as scheduled. I don't know what happened to the Plumbing by Paul company that we used last year, but things have gone down hill in this company.

Kim G.

So glad to have worked with Plumbing by Paul and his team they were timely, clean ,reasonable had Covid protective equipment to use and as a single female, I felt very safe in my homework with them. Will use again!

Karen L.

Great service, Plumbing by Paul does excellent work. As a realtor I referral them to my clients!

Anthony C.

Needed to have the pressure reducing valve replaced in my Condo. Apt. which is located on the 7 th floor. They replaced the pressure reducing valve located in a very tight spot near my A/C air handler and water heater. They were very professional and detailed. The office staff answers the phone quickly, very responsible. I would use them again without hesitation. I awarded them Five Stars.

Gregory S.

Had a wrecked faucet in a beach rental. They couldn't finish with parts on hand, but polished off the job with a follow-up visit.

Jennifer T.

I spoke to two ladies on the phone, both of whom were extremely nice. I was given a 2 hour window, which was nice, and received a courtesy call when they were on the way. Austin was super nice and very informative. He gave a lot of info, but never once made me feel stupid. He knew his stuff and pretty much solved the problem. My drains are flowing and my husband got the rest sorted. It was pretty pricey, but I guess that's how it works. Next time you need a plumber... better call Paul