Plumbing Bonafide

Mary B.

Last Thursday night I was surprised to find a flood in my bathroom. My toilet tank had spontaneously cracked open. Evidently, this is a thing when the weather heats up the pipes in the ground, and hot water meets cold porcelain(!). Bonafide Plumbing was assigned for the repair by American Home Shield. I heard from them the next day to say they would come out on Monday, but when I explained that the water valve was locked up (calcified) and I had shut off water to the whole house, they sent someone over. I can't tell you how much I appreciated not having to go 3 days with only the hose from the yard to wash with. And on a busy Friday! I found this company to be excellent. Courteous, professional, and generally great human beings.

Faith K.

Assigned this plumber by my home warranty company last Thursday.
Called multiple times each day to schedule service, but the number went to voicemail each time, and the voicemail box was full so I could not leave a message. The greeting indicated that you could also text that number, which I did several times. After no contact by Bonafide and no hot water for 4 days I got reassigned to another local plumber who was here within just a few hours of our phone call. I'm disappointed with the lack of communication from Bonafide and hope they can work out their issues.

Taylor S.

Bonafide came to my house as part of a home warrentee contract. My guess is they are only interested in the quick, easy money jobs like unclogging a bathroom sink or changing out a flushing mechanism in a toilet.

They were called out to fix a leak and they tore some holes in the walls, never found the leak and left. They wouldn't return phone calls. After several days of no response from them including multiple calls from me and the home warrentee company a different plumbing company was finally contacted. The other company came, found the leak and fixed it within a couple hours.

I strongly recommend you do not let these people in your house. Especially if it is a part of a home warrentee issue. It will be a nightmare if they decide the work is too hard and leave you high and dry (or in my case, wet).

You've been warned.

Jen C.

Small mom and pop operation but they are friendly and do the job correctly. Rates are reasonable and they do their best to get back to you asap either via phone call or text. Highly recommend them.

Cami F.

Bonified is the bomb digity! If you have a plumbing need call Bonafide. Quick scheduling, nice family. And great customer service. I was failed by my Appliance Insurance Replacement (American Home Shield) team and needed to call a plumber. Nice phone manners, was very sympathetic to my emotional state at that moment. :) When the plumber arrived he was able to identify the problem quickly. And even finished my washer install.

Shayna S.

This is the most shady business I have ever dealt with. I too had American Home Shield and they contracted this company. The guy that showed up was dumber than rocks. I had to show him what needed fixed. He was in a hurry and was quite rude. He came back 2 weeks later and fixed only 1 20minute repair. He still has not returned to fix the leaks in the shut off valves on 2 commodes and under bath sink. This was 2 years in the making. They lie and say they are on their way and never show up. Some gal named Michelle keeps lieing on the phone and covering up for the repairman. Well he never got his 100.00 co payment and I told AHS to never send this con man to my property again for repairs. She said she would Red Flag my complaint & concerns. I am with First American home warranty and they are awsome. The charge a little more but my co pay is like 65.00.

Dani L.

We were given this plumber to use through our home warranty American Home Shield. Which by the way is a joke and I could write a book of complaints on them separately. After 5 days of absolutely no hot water, I finally decided to go with another company and pay for the repairs out of pocket. Michelle at Bonafide has never answered a single one of my calls or messages. The only time she would answer the phone is when American Home Shield would call. She has caller ID obviously, who doesnt. The guy that gets dispatched to the calls, Michelle's brother, in my opinion is not a licensed plumber. Nice enough guy, but who cares about that when you are using a bucket to bathe? He did no inspection of the problems, just said I will get you new items ordered. How does he even know what to order? After 6 hours, of mostly being on hold with AHS, I decided any price paid would be worth not having to deal with these people.

Also, this is the 3rd time we have been assigned this company through American Home Shield. The other two times were just as bad. I wasn't living at the home at the time so I wasn't quite as upset. A headache yes, but not the nightmare I am having now.

Vicky W.

This is the worst company I have ever dealt with. They said they came to my house for service but my cameras say different. Rescheduled and again they didn't show!!! And Michelle acts very concerned about why her tech didn't make it to my house, but could she return a phone call?? No phone call returns or even answers to calls when I call. numerous times, no text replies, no nothing. And I see from the reviews on here this is a big problem with them.

They were assigned through my home warranty, but it has been noted that they will not be assigned to me again and I do not have to pay the service fee for this call. A week now with a clogged kitchen sink and hopefully they will show tomorrow.

K S.

I had Bonafide Plumbing assigned by American Home Shield. Bonafide has a disadvantage because dealing with American Home Shield is a nightmare. Usually people's patients are shot by the time they get to the vendor who is going to resolve the problem and in this case it was no different. The great part was Bonafide Plumbing did everything they could to make the repair and my life easier. The office scheduled and rescheduled based on our needs. And they took care of the necessary communications with American Home Shield.

The job was extensive as a leak in the wall behind the bathroom vanity required cabinet modification, mirror and drywall removal. On the initial visit in order to isolate the problem they dispatched additional plumbing staff to confirm the problem considering the amount of demolition that would be required to repair the leak. While completing the repairs they not only fixed the leak but took time to put in place the appropriate hardware and pipe bracing to assure this problem should never occur again. In short the plumbing they replaced and the valves they mounted are better than what was installed during the initial construction of our house (built 2012).

I saw the other reviews on this company and can only say I had a much better experience. I believe if you use this company you to will have a pleasant experience. In closing, Mitchell, job well done. Thank you!

Rebecca C.

I have been waiting 2 weeks for a call after submitting a repair request via my home warranty company. No response but wasn't really expecting one. Exact same thing happened the last two times they were assigned by home warranty company to make a repair. Do not expect them to call or show-up. Goodluck if a follow-up visit is required. Extremely frustrating so call someone else and if you are dealing with home warranty company have them look at the reviews and request another vendor.