Plumbing 911

James P.

Too be honest I would give 4 maybe even 5 stars if the cost of cleaning my drain wasn't 2.5 times what other companies charge. I always try and give everyone a fair chance so that is why I am giving two stars. They were an hour behind schedule but in this day an age I expect no less because in these types of businesses it is hard to keep a schedule because you are forecasting times on previous jobs. I won't hold the company at fault for that.
The technician was courteous, professional and promptly did his job which is appreciated. The scheduler was also professional.
I will take some of the blame for not requesting a quote but I needed something to happen in a decent time frame while someone could be home. I wouldn't think anyone would price gouge like this but lesson learned. Bottom line is they provide a good overpriced service. Unfortunately I will use someone else next time.

Bill H.

While the repair was done efficiently and the Plumber was very courteous, their charge was outrageously high. When I received the quote for a new water pressure regulator as well as overflow tank for the hot water heater he stated it was a 2-3 hour job so I was too taken back by the $580 estimate for everything including parts - I thought it was somewhat on the high range but not worth shopping for other quotes. He was done in 45 minutes! My attempt to contact them about the charges went unanswered. Stay away from these guys!! Wish I read some of these other reviews before I contacted them. Oh well - lesson learned.

Curtis R.

I had a sump pump failure after a heavy rain. The technician came out the same day and installed a new pump with and a new check valve.
The cost was over $600 dollars! which I though was excessive.
The Liberty 1/3 hp pump could have been purchased for $137 online with free shipping. I could have also got a new check valve from Lowes or Home Depot. Always ask for a quote before allowing plumbing 911 to do a job unless it is an absolute plumbing emergency.

Katherine P.

If you want to pay 6 times the normal cost of a very basic ""repair,"" then this is the place to literally throw your money down the drain! I would like to give zero stars, but that's not an option.

Melissa B.

I contacted Plumbing 911 because I had a pretty severe blockage under the foundation of my house. They were prompt, which was appreciated, but after they cleared the main problem they poured some of the sewage that spewed out of the main stack back into our toilet in the basement. This caused an absolute disaster and ruined the entire basement bathroom. They also had to remove the toilet and I was charged for that, to make matters worse they used my shop vac for clean up, which I can no longer use.

Update: The owner ended up contacting me and explained that they dispose of excess sewage this way, I wasn't aware that this is protocol. They ended up apologizing and refunding me the toilet removal and reset to make up for my shop vac being scrapped and explained generally their staff is properly equipped. I appreciate that they followed up and tried to rectify the situation, hence why I decided to update my review and my rating.

Rachel R.

Beware - not reliable or honest! what a horrible experience! rescheduled twice for an emergency Sunday call only to no-show at the end of the day. I am convinced they were never going to show up, but wanted to make sure we didn't schedule with someone else. they are not a 24-hour service, and we will NEVER use them again!

Mad R.

Called plumbing 911 to come complete simply snake job, guy tries selling high pressure service and after refusing several times, because i know my home and i know it only needs to be snaked. Issue is with city owned pipes in front of my home, so being honest i explained what another company once told me about problem being on city property. He calls his boss amd his boss stated not to complete the job. Emd of the day they wanted to have me get the more expensive service. Bad business plumbing 911

Starla M.

I called about noon to schedule a water heater repair. Karen told me tech would be out between 1 and 3 that same day and it would be $89.00 for them to come out.

Just after 3:00 Karen calls back to tell me the tech is running late and would be there within the hour. Frustrating but understandable.

That isn't all though. Before hanging up Karen asks some basic questions:

Brand of water heater?
Gas/electric?
Age of water heater?

By the time it is all said and done, they are quoting me a (""ballpark"") price on a new heater at $1,200.00! And this was before they even looked at mine!?

Seems to me that they could have asked those basic questions BEFORE hours were wasted waiting on a late tech! Then to rub salt in the wound i was quoted over a thousand ""ballpark"" dollars without even looking at mine?

And about the $89.00 to come out and look at my heater? That would have been discounted from the bill if they had done the work. But if they didn't do any repairs/replacement i still owed the $89.00. Yet their web page clearly states ""free estimates"" & ""no trip/travel charge""

I think this is right up there with some of the most shady business practices!

Buyer beware!!!!!!

Erik R.

I had a drain that had given me trouble about 8 months prior that ended up w/me having to rent a rooter machine and routing out a long, horizontal pipe about 35 feet long. It had taken hours to do,and now, this time around it was late in the day, I was beat from a day of classes, and other errands, and I didn't want to have to deal w/renting a machine, returning it, etc.

So I chose Plumbing 911 off of Yelp reviews. The woman who took my call was very polite and personable, and had me scheduled for an appointment a few hrs later in the evening, as well as gave me price structures.

Rob came right on time, and even though I could tell he had had a very long day, he was polite, knowledgeable, and reaffirmed what the cost would probably be, barring anything unforeseen. He made quick work if it all and was in and out in under an hour, with the cost being even a bit less than I though it'd be. And even gave me some further tips to help keep the drain open.

Professional outfit all around, wouldn't hesitate to use again or recommend to friends and family.

Darcie P.

Plumbing 911 was the perfect choice for my plumbing needs! We had two separate clogs in our plumbing and a pipe that needed replaced. I called Plumbing 911 and they were able to get me scheduled asap! I love the fact they are open 24/7. The day of my appointment my technician was running slightly behind due to his morning appointment. Plumbing 911 was courteous enough to call me and inform me of the situation, they even offered to reschedule if I preferred. It was nice to be informed and not just sit and wonder when they were going to show up. My technician, Rob, called not too long after to let me know he was on his way. When Rob arrived he was very polite, respectful, and knowledgeable. He walked me through every step and made sure I was well informed. I had also recently purchased the home and was fortunate enough to have a home warranty. Rob was gracious enough to work with the home warranty company to ensure I would be reimbursed for the work that was done. The price was extremely fair and the work was done promptly and professionally. I was even given a 30 day warranty and Rob assured me if I had any further problems to just give him a call and he'd come right back out. Being a new home owner and having plumbing issues so soon can be very scary but Plumbing 911 put our mind at ease and took great care of us. I would highly recommend Plumbing 911 and I know I will be using them for any future plumbing needs. Make sure you check out the coupon section on their website as well for further savings on their already great prices. Thank you Plumbing 911 and a special thanks to Rob for taking such great care of us, it's truly appreciated!