Plumbing 911

Jakub K.

They charged me $89 to come out and tell me something I already knew; and they considered that their ""diagnostic"". I basically told the guy what the problem was as soon as he looked at my sink. Then they tried to up-sell me on a new faucet ($500) that wasn't nearly as nice as the one I currently have, and not even the same finish (that would have been an extra $60+). Then they gave me homework to call Moen to get information about the new part and had me even order it myself. They did absolutely nothing. This plumber is just plain bad on all fronts.

Cecelia F.

The staff was friendly and reviewed all the water damage. He made suggestions and connected me to a good cleanup company.

Rick W.

Plumbing911 made it easy to setup and appointment at a time that fit my schedule. They were on time, did a great job, and it didn't take forever to do the repair. There was no fee for just showing up to give an estimate like other places. They were also cheaper than other recommendations and they even had a coupon on the website I was able to use so I had them do the work right then. I would definitely call them in the future if any plumbing issues come up. Thanks!!

James P.

Too be honest I would give 4 maybe even 5 stars if the cost of cleaning my drain wasn't 2.5 times what other companies charge. I always try and give everyone a fair chance so that is why I am giving two stars. They were an hour behind schedule but in this day an age I expect no less because in these types of businesses it is hard to keep a schedule because you are forecasting times on previous jobs. I won't hold the company at fault for that.
The technician was courteous, professional and promptly did his job which is appreciated. The scheduler was also professional.
I will take some of the blame for not requesting a quote but I needed something to happen in a decent time frame while someone could be home. I wouldn't think anyone would price gouge like this but lesson learned. Bottom line is they provide a good overpriced service. Unfortunately I will use someone else next time.

Bill H.

While the repair was done efficiently and the Plumber was very courteous, their charge was outrageously high. When I received the quote for a new water pressure regulator as well as overflow tank for the hot water heater he stated it was a 2-3 hour job so I was too taken back by the $580 estimate for everything including parts - I thought it was somewhat on the high range but not worth shopping for other quotes. He was done in 45 minutes! My attempt to contact them about the charges went unanswered. Stay away from these guys!! Wish I read some of these other reviews before I contacted them. Oh well - lesson learned.

Curtis R.

I had a sump pump failure after a heavy rain. The technician came out the same day and installed a new pump with and a new check valve.
The cost was over $600 dollars! which I though was excessive.
The Liberty 1/3 hp pump could have been purchased for $137 online with free shipping. I could have also got a new check valve from Lowes or Home Depot. Always ask for a quote before allowing plumbing 911 to do a job unless it is an absolute plumbing emergency.

Katherine P.

If you want to pay 6 times the normal cost of a very basic ""repair,"" then this is the place to literally throw your money down the drain! I would like to give zero stars, but that's not an option.

Melissa B.

I contacted Plumbing 911 because I had a pretty severe blockage under the foundation of my house. They were prompt, which was appreciated, but after they cleared the main problem they poured some of the sewage that spewed out of the main stack back into our toilet in the basement. This caused an absolute disaster and ruined the entire basement bathroom. They also had to remove the toilet and I was charged for that, to make matters worse they used my shop vac for clean up, which I can no longer use.

Update: The owner ended up contacting me and explained that they dispose of excess sewage this way, I wasn't aware that this is protocol. They ended up apologizing and refunding me the toilet removal and reset to make up for my shop vac being scrapped and explained generally their staff is properly equipped. I appreciate that they followed up and tried to rectify the situation, hence why I decided to update my review and my rating.

Rachel R.

Beware - not reliable or honest! what a horrible experience! rescheduled twice for an emergency Sunday call only to no-show at the end of the day. I am convinced they were never going to show up, but wanted to make sure we didn't schedule with someone else. they are not a 24-hour service, and we will NEVER use them again!

Mad R.

Called plumbing 911 to come complete simply snake job, guy tries selling high pressure service and after refusing several times, because i know my home and i know it only needs to be snaked. Issue is with city owned pipes in front of my home, so being honest i explained what another company once told me about problem being on city property. He calls his boss amd his boss stated not to complete the job. Emd of the day they wanted to have me get the more expensive service. Bad business plumbing 911