Plumbers Stock

C S.

Quick online response with the best prices! I will definitely be ordering from this company again in the future.

Jane R.

I placed an order that was not charged to my account. I contacted customer service Jake replied promptly to my inquiry. The part was backordered.

C A.

Had a few snags whole ordering a tankless water heater. when I reached out to customer service, they got everything resolved within an hour.
they did everything they could to make possible, even technical difficulties!
definitely do business in the future.

Art L.

Plumbers Stock is up there with the worst companies I've dealt with. I had to call to get info on a mounting bracket for the part I needed. They ordered both items for me, all swell so far, but it was downhill from there. No other communication was received from them, at all. ""Quick shipping"" took 6+ weeks to receive, and only after I called... twice. Mounting bracket received did not work with diffuser and did not fit the duct. So a mounting bracket that didn't work with either of the 2 things it was meant to attach. When I contacted P.S. they never apologized, and never offered to rectify the problem. In fact their only reply was ""the items are non refundable and non returnable"". When they ""finally"" agreed to process a return, the instructions made it clear that they would (in the end) claim the directions were not followed and ""not be able to process a refund"". And again they never offered to try to get me a bracket that would work. But were certainly on board with keeping my money.

Monique L.

DO NOT BUY! Placed an order and was changed for shipping despite the order being eligible for free shipping. When I reached out (via text per their preferred contact method) the representative didn't even acknowledge my question and instead said my order did not pass verification and was canceled with no further explanation. I did not receive any email confirming this cancelation. I responded requesting further information as to why my order was canceled. Their explanation was their orders go through a 3rd party screening process and unfortunately they are not able to reinstate it because they are not insured or covered on the order. I would have to pay by wire transfer, PayPal, or check. I then called on the phone because the explanation did not make sense and the payment options were questionable. The representative I spoke with on the phone was condescending and stated that the shipping fee was to provide extra packaging because ""didn't I want my products to arrive intact?"" I explained that the order confirmation was confusing as it said Free Shipping and directly next to that a shipping fee of $140. I told him I was fine paying their extra fee but wanted an explanation why I couldn't pay via credit card and that their new payment options felt questionable. He then went on to say I was welcome to go elsewhere if I wasn't comfortable. I asked him if he could understand why I felt uncomfortable with the questionable payment options ? He said he understood how it could seem fraudulent and again I could go elsewhere for my items. Customer service skills are clearly not a requirement for this company.

Lynne K.

John was helpful with a return and promptly emailed me a return authorization. I still don't understand why plumbers stock.com is selling igloo coolers on Amazon.

Roger C.

I needed a cartridge for a sink ie from Pfister...Went to Home Depot and Lowe's they looked at me like this is what we have...nothing close to what I wanted.

So , walking out of the Lowe's noticed a picture of a Pfister bathroom sink..it had the part....but I had to purchase everything..ie handles, faucet and other items...

Got on line..and notice plumbers stock.....called and spoke to Franz....ordered the part.....on Friday 11/29/24...and will shipped today 12/2/24...

This seems to be a great site for products no offered by the Home Depot and Lowe's...plus your buying from US company located in Utah..

BOOYAH.

Rod T.

Had a question regarding shopping date of product. Called and spoke to MJ which quickly researched order and provided accurate information. Product arrived as he stated. Happy customer.

Jim O.

Mj was very efficient and took care of my request in a timely fashion take care of your good employees

michael w.

Spoke with MJ about a very hard to get item for Delta Faucet and every conversation was great and he always had the answers I needed.