Plumbers Incorporated

Ana A.

Would not recommend-

Plumbers Inc. was assigned through my home warrant company to address a possible leak in the wall. The plumber arrived, looked at the wall, talked to his supervisor on the phone, then recommended we call another company (home restoration) to assess the issue. He did not do a simple routine moisture detection or water pressure test. We called the company he recommended for a ""no cost estimate."" They did a moisture test on the floor and essentially indicated that we had a serious problem and needed a floor drying mat and work done immediately, which our home owners insurance would cover. After thinking about the matter further and feeling skeptical about both companies assessments, I called the home restoration company the following morning to cancel any plans to move forward and asked that they pick up their floor drying mat (which we did not use). I called another, highly-reviewed plumbing company, who triaged the situation over the phone and then came out for a truly no-cost assessment. This plumber was incredibly helpful, did a pressure test and moisture detection test and found the issue (which was very minor and not at all the urgent issue we were initially led to believe) within 30 minutes. Ultimately, the home restoration company Plumbers Inc. recommended charged us over $1,000 for an ""emergency call"" and floor drying mat. The entire experience was horrible, and feels both predatory and negligent.

Amber B.

This company is a joke don't waste your time. I was assigned by I home warranty company. The first available appointment was 5 days from the original phone call. On the day of service I received a text message stating they contacted me and my service would be on hold until I contact them. They did not contact me once. I called and they said there has been an emergency. This is after my day has been arranged. They rescheduled for 5 days later yet again. Before the service I was text notified of a time change for service call. The day of service after arranging my entire schedule and waiting around. No call no show. This was Monday evening I tried to reach them every day multiple times Tuesday-Friday no answer. I finally called my warranty company to cancel this one and be assigned another. After contacting my warranty company I received a text from this company that my appointment from the previous Monday has been cancelled because ""they've been trying to reach me"" they put it on the customer as if they've been trying to reach you when in fact they never tried to reach you and you can't even reach them and they don't show up!

Brian H.

Gerry was on time. Clean and professional. He snaked my toilet. Quick and efficient service. Nice guy. I'd use this company again.

Brian V.

My homeowner warranty company assigned my hot water heater repair to plumbers inc. My hot water heater has been out for three weeks now trying to get them to repair it. There is no sense of urgency. They don't care about their customers. If you want good service and you repair done quickly, do not call this company whatsoever.

Sammy G.

I have a HOME OWNERS WARRANTY who assigned Plumbers Inc to handle my Water Heater issue- I called them on a Friday and an appointment was set for the first thing on Monday morning- it was great- I received various texts and emails that the tech was on the way, then- the tech is here, then- the work is in progress????? I am home and there is no tech, no van, no work , and NO HOT WATER!!! I call in and the agent is rude and tells me the address was incorrect and that's why the tech wasn't at my house???? I seriously would call a reputable plumber rather than calling a ""service"". Plumbers Inc is a joke and waste of time!

Sara N.

Worst service ever! If I could do no stars I would. Trust these reviews, don't listen to first American home insurance. It's been over two weeks and my appts keep getting cancelled bc it's not an emergency. My pipes are leaking in several areas, water is coming through the walls but it's not an emergency bc my appointments keep getting cancelled. Avoid them!

Lydia B.

I would give Plumbers Inc. zero stars if I could. We called them through our home warranty to check out a leak at a property we manage. We had already received a separate estimate stating there was a cracked drain pipe in the upstairs bathroom that needed replacement. Wanting to get a second opinion, we scheduled Plumbers Inc. It turned into a nightmare.

They rescheduled the appointment three times, originally promising to come on Friday, then pushing it to Monday between 9-1. By 2 PM Monday, they called again to reschedule for Tuesday. Then, they delayed again, stating they'd arrive between 2-5 PM Tuesday. Finally, at 4:30 PM Tuesday, I got a call saying they were running late but would be there by the end of the day. They finally showed up at 4:50 PM, stayed for just 5 minutes, and were incredibly rude to the tenants, dismissing the obvious water damage and claiming there was no issue at all.

The service notes said that Esteban was the technician, but after calling to complain, I found out it was actually Miguel, who had been rude and aggressive. When I called Plumbers Inc. to address the poor service, Laura Rodriguez was condescending, rude, and offered no solution. She claimed Miguel was having ""personal problems with his wife"" and thats why he nad to rush the appointment, and said there was nothing they could do since they had closed the case, yet they still charged me despite doing absolutely nothing!

After over a week of delays, rudeness, and a technician who stayed for 5 minutes and ignored clear evidence of a problem, they still charged me. Horrible service, extremely unprofessional, and zero accountability. Avoid this company at all costs! Laura, Esteban, and Miguel are the worst!! This company should go out of business.

Toby R.

Seems like they forgot about my claim? It's been almost 1 month since they first came to my home. Haven't heard back from them? I finally was able to speak with someone there and ""surprise"" they are ready to finish my claim but could come out for another 7 day ? I think they need the 7 days to actually order parts? Very poor customer service. Remember, there are many plumber out there to choose from. I don't recommend this company !

J K.

Schedule delayed. Service not worth it. Nothing is in ordinary. Worst ever! Never hire anyone in this company! You will regret it.

Emilly C.

Do not hire them. NEVER! If you read this before your home warranty assigns, please cancel this company immediately!!! Go far far away from them and AS SOON AS POSSIBLE. Or you will regret it. They will schedule, reschedule, reschedule, and cancel the service. Read all of the reviews. They are true.