Plumber Pro Service & Drain

Bart W.

Made an appointment...... rescheduled my day then they sent me an email during the time frame that my appointment was suppose to be that my appointment was changed to the next day. I'm not in town tomorrow. I called and they said they tried to call me (BS) . Thanks for wasting my day !!!!!!

Laurena B.

I had a clogged toilet and they quickly reached out to me, arranged a meeting later that day, and were able to get the problem sorted out very quickly.

Tammy T.

the emergency weekend tech, bruce, seemed knowledgable & professional & helpfull on the phone, but I was unwilling to spend the extra 200 for an emergency call to get my pilot light started ,,on the 6yr.,2mos,&16days old brad/white 50 gal.top o the line water heater. so I called brad/white mfg of heater, doing online research, & making a lot of non-tech homeowner assumptions. The P.P.S.&D. """"monday tech"""" came on time, listened 2 my story, but, instead of going thru his paces like I ASKED, 2 see if my assumptions were wrong or right, & doing his own test of unit,or, figuring out if what the mfg support line told me was correct or not, """"cause, im trying 2 educate myself but im not a waterheater guy"""",...he advised me that the valve was indeed broken, that no-one has the valve, would take 2 wks 2 get the valve, then 2 do the work would cost the same as getting a whole new heater at starting $1,400.00.!! I said, """"nope"""", (cause I was looking at the part online, screen up at 189 in stock same day ship from just ONE atl plumb. supply company!...""""nope! """" so, I called the co. that installed it, Mr.P...their tech came next day, tues, on time., tech. Kyle M., pushed a safety button, & it started right up...so, no, I do NOT reccommend PPS&D. The weekend tech seemed knowledgable & helpfull on the phone, but OTHER than that, NOPE.!

Lisa A.

I had to call Plumber Pro because 2 out of my 3 toilets stopped working and I was having company later that day! I had two technicians come out the same day I called and they repaired both of my toilets in a couple of hours. I've used plumber pro in the past and I will continue to use them because not only are they reliable but, their service is above and beyond! HIGHLY, STRONGLY RECOMMEND! Thanks again plumber pro!!!

Cheryl F.

Received a call back, but when I asked about possible costs, the person was telling me, to fix a toilet, the entire house would need to be checked for pressure, etc. To me, that sounds totally ridiculou! I'm 75 yo. I am NOT affluent nor stupid!

Tara H.

Mathew has been consistent and fair. He even went above and beyond to get the job done! He reassured me that everything would work out. He was thorough, timely and cleaned up the mess afterward. I would definitely recommend him. Thank you Mathew!

Vickie B.

The first time I used them was for a small leak in bathroom and they were great. We had another leak to start in our other bathroom and had them to come down to fix but they told me then that the pipes needed replacing and they said they would go back to see if someone could come and get an estimate on how much it would cost. Never heard back so I called James and he said they didn't come back to tell him that the pipes needed replacing. He had someone to come down to give me an estimate on replacing our pipes. They left that day and I have yet to hear from them even though I have left several text and messages.

Tee F.

I reached out to Plumber Pro based on their Yelp reviews (I refer to Yelp for everything). My hot water tank was apparently installed when the house was built (20+ years old) and was leaking. I sent a quote request that night and received a response almost immediately. We decided to talk about the issue more during business hours the following day. Like clockwork, I received a call and we discussed the issue. We discussed warranty and installation, and I was scheduled for installation the next business day. The installation specialist was on time and even worked around us having to install new Sheetrock in space where the hot water heater was because of mildew. He was quick, efficient, thorough, and explained the new components versus the 20+ year old heater we had. He cleaned up behind himself and hauled away the ancient component. I couldn't be more pleased!

Kathy F.

I got a very prompt response. Matthew came out and was great! Very professional. He arrived well within the time window I was promised and called ahead like he said he would. He was very thorough and very fair. I will definitely use them again!

Patty H.

My kids bathroom spout that controls the shower vs filling the tub did not work They came out and gave a quote for $800 a month later returned to fix. I was at work gave authorization for them to come in and replace the spigot I came home to this ! I called three times no response back