Plumber Pro Service & Drain

Leslie W.

They helped me out when I was in a bind. Everyone was friendly from the initial call, to the speaking with the scheduler, and with the tech. I was able to get a same day appointment and the tech was able to assist me with a leaky toilet and broken valve.

Ron W.

This company managed problems at our home and our office & did a great job. They responded quickly, they were professional, knowledgeable and knew their business unlike many others. I had an initial problem with my first invoice - instead of dismissing me, the owner responded quickly to clarify and itemize their charges. I appreciated the courtesy and professionalism which is a rarity these days & yes, I'd definitely recommend this company for home or industry.

Jerry F.

the emergency weekend tech, bruce, seemed knowledgable & professional & helpfull on the phone, but I was unwilling to spend the extra 200 for an emergency call to get my pilot light started ,,on the 6yr.,2mos,&16days old brad/white 50 gal.top o the line water heater. so I called brad/white mfg of heater, doing online research, & making a lot of non-tech homeowner assumptions. The P.P.S.&D. """"monday tech"""" came on time, listened 2 my story, but, instead of going thru his paces like I ASKED, 2 see if my assumptions were wrong or right, & doing his own test of unit,or, figuring out if what the mfg support line told me was correct or not, """"cause, im trying 2 educate myself but im not a waterheater guy"""",...he advised me that the valve was indeed broken, that no-one has the valve, would take 2 wks 2 get the valve, then 2 do the work would cost the same as getting a whole new heater at starting $1,400.00.!! I said, """"nope"""", (cause I was looking at the part online, screen up at 189 in stock same day ship from just ONE atl plumb. supply company!...""""nope! """" so, I called the co. that installed it, Mr.P...their tech came next day, tues, on time., tech. Kyle M., pushed a safety button, & it started right up...so, no, I do NOT reccommend PPS&D. The weekend tech seemed knowledgable & helpfull on the phone, but OTHER than that, NOPE.!

Marlena W.

Fantastic job fixing a busted pipe, tech arrived and identified and resolved the problem swiftly for an incredible price.

Clifford R.

Needed to have 2 toilets replaced/installed at my house. Found these guys on Yelp & decided to try them since the reviews were so good. They did NOT disappoint! I did not get to meet Sam the owner/manager in person but was very impressed the 2 plumbers that came to do the work. They were punctual, courteous, explained issues they came across and left the work area clean! No doubt I will use this company for future plumbing needs.

Ross B.

Got charged $ for technician coming out and opening and closing the pressure reducing valve and diagnosing that the galvanized water service pipe between city line and house was likely restricted and needed to be replaced. I have been told this constituted a """"service"""" rather than a free estimate/problem diagnosis. After two weeks of not being able to get a cost estimate for the replacement of the service line, I decided to give someone else a call. I notified them of this and was told they are keeping the $ that they would have otherwise applied to the cost of the line replacement. UPDATE - After posting the comment above, I was quickly contacted by the owner of the company. I did not ask to speak to him before posting the review above. The owner has addressed the situation to my complete satisfaction. I have great respect and appreciation for a business owner that will jump in and solve a problem when he/she becomes aware of it. We cannot expect the owner to be in all places at all times and you learn a lot about the character and integrity of the person you are doing business with when you see how they respond and act when things have gotten off track a little. I think he probably handled the situation better and more professionally than I did. I am convinced that the owner is committed to quality service and customer satisfaction. Based on the whole experience, I have upped my stars and I have left both parts of the review so you will have the full picture.

J B.

I had a clogged toilet and they quickly reached out to me, arranged a meeting later that day, and were able to get the problem sorted out very quickly.

Julia D.

The first time I used them was for a small leak in bathroom and they were great. We had another leak to start in our other bathroom and had them to come down to fix but they told me then that the pipes needed replacing and they said they would go back to see if someone could come and get an estimate on how much it would cost. Never heard back so I called James and he said they didn't come back to tell him that the pipes needed replacing. He had someone to come down to give me an estimate on replacing our pipes. They left that day and I have yet to hear from them even though I have left several text and messages.

Bernadette M.

We called for weekend service and the technician showed up as scheduled. Jeff was knowledgeable and looked out for our best interest. He was professional and went above and beyond to help and explain any counter had. Highly recommend Jeff and Plumber Pro for your plumbing needs.

Ricki M.

Sam with all due respect the work you are saying was done was not. I still have the parts your tech left at my house. So no, no work was done except further damage. I will happy to add photos showing the parts left so people reading these reviews aren't misinformed by your response. Bottom line it was bad job and no resolutions were met.