Plumb Shield Plumbing

Rachel E.

Update: this company responded on Google. They state my estimate is based on complexity. If another company was only going to charge $350, it wasn't. They saw a woman without heat and thought I'd pay their exorbitant fees. Read the other reviews on here. This is clearly not the first time. So no, I don't believe them. At all. Review stands.
Oh and the company who fixed the leak...one test. One fee of $350. Passed inspection. Gas is back on. These guys are scam artists.
Scheduled with this company due to a gas leak at my home. Second plumber I scheduled with while Fort Worth is getting snow/ice and I have no heat. This company said they'd charge me $700 to run two diagnostic tests based on the pipes in my home. I told them no way. They were trying to take advantage of me being in a tough situation. The company last night wanted $350 but didn't have the part. I'm not paying double because you think I'm desperate. Will never use them again or recommend them at all.

Lucus C.

Do not use this plumbing service the prices are outrageous and if you're in an emergency like I was you'll have no choice to pay their extortion fee. They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest" awhile having her review taken down! He has a habit of disrespecting customers calling them dishonest if they call out his prices, do your due diligence and look at the lowest rating reviews and they'll explain everything! Very predatory and "dishonest", he lied to us saying the fees for labor were discussed on the phone, which mind you the only fee mentioned was the $200 emergency fee. They were more concerned about getting my card number while I was stressing about the leak. When the plumbers came then was I told it would be 650 dollars to replace the spigot. I had no choice to pay their fee since I didn't want my yard to flood. I was going to leave it alone but my wife saw how upset I was and she posted a google review. My attitude changed when he disrespected her and had the audacity to hide her review after calling us "dishonest". Mind you I will not have my integrity challenged or questioned given I have served over 8 years in the army. That's what crossed the line for me and caused me to make my review. If he hasn't reported my review as spam I suggest you look at my review on google that explains everything better. Oh here's my spigot for the cost of a cheap $850

Cynthia N.

extremely expensive and the pipe repair only lasted 24 hours. I had to call another plumber to fix the mess they made.Be aware, they have several phone numbers and address they use. This is a scam

Sandy R.

I used PSP before and the staff were so nice but this time I had a problem and brought it up with management and they seem to think its ok to call their patrons bitches and assholes (please excuse my language) and they didnt have a problem with it, and if you dont understand there quotes dont bother asking because thats when you get cussed out. horrible management.

T M.

They came out on the same day we called them to fix a broken pipe. They were super nice and fast! Thanks again!! :)

Bob C.

We called Plumb Shield Plumbing at 3028 Marquita Dr, Fort Worth, TX 76116 to repair a leak in our tankless water heater. The leak was on a pipe where another part was connected. I found out later this was a pump that was imperative to have on otherwise you will only get warm water and it wont be instant. The plumber (Terry) downplayed the need for the pump and gave us a quote to replace the pipe and leave off the pump. He did say we could order it ourselves and he would come back and put it on for another charge of $495, but since he downplayed the need for it, I thought it would be ok. Since I am not a plumber I just took his word that he could fix our problem and we would be fine. I guess he did this because he didnt have the part and wanted to do the job even if it wasnt done right.

We paid $650 plus tax for this 30 minute repair. We had to call another plumber the next day that had the part and we was charged $700 for the pump and the repair. The good plumber (Ernie's Plumbing Service) told us we was overcharged for the previous work. He said $200 an hour is the max someone should charge, so I am not happy about being overcharged for work that yes fixed a leak but made my tankless hot water heater not supply hot water. I do not have a problem paying full price for a repair but it needs to be done right!

If you decide to use this company be sure you have a good understanding of plumbing so you don't get overcharged and do not pay more than $200 an hour. If he says it will take 1.5 hours, then don't pay more than $300 plus parts.

A G.

Please do not go with this plumber. He is one of the most expensive and rude plumber in the area - (1) he will charge unreasonable amount for identifying the problem, when that service is offered free by others. I called in two other plumbers in the area and all two of them evaluated the problem for no cost. (2) the quote that he provided for fixing the problem was literally 4X of what other plumbers asked for. Ofcourse I went with another plumber 3) This plumber will provide no details on the break down of the quote and will be extremely rude if you ask for a break down of the cost. Do yourself a favor and reach out to other more professional and cheaper plumbers!

Qiana D.

We had a pipe to burst as a result of the February 2021 winter storm and were without water for 3 days. Stephanie was great with scheduling and always kept in contact with me regarding my appointment. Technicians Terry and Michael were really great. They were were prompt and explained everything upfront and went right in and made the necessary repairs at a fair price. This was a very difficult time and my family appreciated Plumb Shield's constant professionalism. I highly recommend them and will use them in the future for all plumbing needs.