Plumb-Rite Plumbing

Ken C.

Paid this company nearly $1,000 to clear a pipe. Had to take time off work to help the technician do his job because he couldn't put the septic lid back on. Had a home inspection done a few days later only to find out that the same pipe was now leaking and water was pooling up beneath my house. Called the company right away since it was an emergency, but they didn't think it was urgent enough and scheduled me out 10 days. Had to get another company to fix it sooner, and when I tried to discuss possible compensation for the damage Plumb Rite caused, they accepted that the damage may or may not have been caused by them while also stating that they did a ""proper job."" Their preference was for me to blame anything or anyone but them. The buyer of my house backed out specifically because of Plumb Rite's damage, but at least they didn't need to refund me $250.

Gary H.

They are not customer friendly. I had gas lines ran and a tankless water heater installed. They broke the water shut off valve while installing, and then were to busy to come back on a emergency basis. I spent thousands for a crappy job. They didn't replace insulation, or fill the holes they drilled through the side of the home. Watch their bids. Very vague and you get screwed like I did. Conveniently wouldn't install all the the office manager said was in the bid. 5K!!!!!!!!!!! And they wouldn't come out to repair a water break. Move on my friends. Oh by the way, they left the old water heater that THEY agreed to remove for salvage. Very poor.

GRichard N.

We/I have worked with Kirk and his company for many years. I have lost track of the number of jobs that he has done for us, with his company at all hours of the day and night. I noticed a few of these reviews, and it is like we are talking about two completely different companies.

I can only speak for my experience, and it has been tremendous whether we have emergency needs, or scheduled needs for plumbing, we call Kirk and his crew at Plumb-Rite Plumbing much of the time for our repairs.

Like many of us small business owners across the country, it has been difficult getting and retaining staff, but he seems to do a great job of it!!!

Our special thanks to the guys and gals at Plumb-Rite!

Kindly, --Richard

Cindy B.

Talk about feeling taken! We had some pvc piping replaced, and a new toilet installed in one bathroom. The charge was $1,130.00!!!!!! Just got off the phone with a plumber, he will replace two more toilets, of the same type for $525.00. Go figure the difference. Never again will we use Plumb Rite. Buyer beware. Check around first.

Katie L.

Call them! They are THE BEST. Plumb Rite is amazing. When our irrigation valve froze and burst, it flooded our yard. I called Plumb-Rite and Emily immediately answered and was so kind and professional. She had a plumber dispatched to our home within minutes. Matthew arrived 15 minutes later and was able to assess and fix the issue quickly and took the time to thoroughly check everything. He was also able to walk us through how to prevent the issue in the future. Matthew was professional, courteous and so nice. We are so grateful we called Plumb-Rite and will always call them for any future needs!! Thank you Emily and Matthew!!

Suz C.

Thanks YouTube for helping me so I did not get ripped off by ridiculous high quotes and suggested fixes from Plumb-Rite to stop my toilet leak problem! I was very disappointed from the time Jason W showed up without the warning I was supposed to receive ahead of time that I did not get, to let me know he was on his way, ....to his inability to just quickly fix my problem using the cheapest option. He suggested and quoted to me that I needed to completely replace all toilet parts to even getting a whole new toilet; and he made all of these assumptions without even touching or looking at any of the parts in detail to verify that the parts were shot and needed to be replaced (which they did not and were all still working). I asked him a couple times if he was sure they all needed to be replaced...and I don't understand why he would say that even. All it needed was a new rubber seal ring that cost me $2.97!!

I thought my toilet was more complicated than it was but no I just needed to take the one main part out in the middle and clean it up a bit where the rubber ring is that stops the water from leaking out! Eventually I discovered that I needed to replace that rubber seal. I also asked about raising the water level....he did not help me with that or tell me how to do it either. So NO the fix was quick and simple and a cheap fix! ....nothing that required a new toilet and or a complete parts replacement as Jason told me I needed and he gave me three quotes: 2 for new toilets they sold and install fees...$575 & $757. But worse is the main quote where he said I needed to do a ""complete toilet tank rebuild- pull and reset, for $679!! He knew I was struggling financially and this is what he did and how he could help me? Here was just another example of having no integrity and greed for money was the priority!

Diane E.

If I could leave a negative number I would.. These people are dishonest, sloppy and should go back to California where they came from because their integrity is worthless. I hired them to fix a leaky toilet and the fix was worse than the problem. The cardboard ring under the rubber flap was never removed and flooded my bathroom and hallway. When asked what they were going to do about it, they lied and denied they had done that. Unbelievable. Not Montana business people regardless of what they say!

Bill S.

This outfit was responsible for the worst all around service experience we have ever encountered. In short, the ""tech"" left a pvc joint in the crawl space unsecured, pulled a toilet then put back without replacing the wax ring nor securing it to underneath plate, attached the supply line to toilet hastily with the o ring left inside at a 45 degree angle and the kicker, destroyed custom tile, grout and textured plaster on three walls. Beside the $900 bill, the other outcomes of this comical visit were a flooded crawl space and plenty of work to refurbish the bathroom. Upon seeing the bathroom Matthew answered my concern with an actual laugh and commentary, ""yeah, this thing has never even been in a home before"". I retorted, ""Matthew this is exactly why I instructed you to notify me if any concerns or questions before moving further"". Found a quality plumber and restoration company to fix damage below which had all scratching heads on the absolute abysmal work done by plumb rite. Many pictures were taken which the owners refused to look at much less return my repeated calls. After being hung up on my last attempt I decided to contact my attorney just off principal so this does not happen to anyone else. I rarely leave negative reviews as I believe positive feedback is more worthwhile but save yourself a nightmare and do not let these people into your home. Unfortunately I was not able to oversee while all the damage was taking place. Also note that this outfit participates in a shady ""google guarantee"" arrangement which encourages positive reviews and rids negative over time.

Nikki K.

Called them when we had a mainline blockage they came right out probably within 30 minutes of my calling. Jake was a super friendly kind guy who did a great job for the right price. Thanks Jake

Stuart V.

My go to Plumber! Jake is the bomb. Thanks for the great service and responsive attitude!