Plumb Right

Chris C.

Totally disappointed!

Plumb Right came to my home 2-3 years ago and knocked my socks off with prompt, and friendly service when they installed the disposal under my kitchen sink. It was only natural I would look at the advertising sticker they prominently placed on the disposal, get their phone number, and call Plumb Right when it came time to freshen-up the look of my kitchen with a new sink.

Here is where the fairy tale ends. When I called to ask for an estimate on how much it would cost to remove the old sink & install a new one (it took 10+ rings for someone to answer), I was handed off to Dale who said they would charge a $59 service call to come to my house to look at the sink before they would give me an estimate. Silently I shook my head to make sure the cobwebs were clear and I asked him to give me a ballpark on the removal and installation of a new drop in sink (mind you, this isn't an under-mount or anything complicated). Dale again replied that he couldn't give me that number. I asked, this time a little more direct, while acknowledging it's not a firm quote/ bid, whether or not the cost of the removal of an old sink and the installation of a new sink would be in the tens, hundreds, or several hundreds of dollars range? I told Dale I just wanted this general idea before I made the decision to have them come out and charge me $59 to tell me how much their bid would be. His reply, ""Well, I guess we cannot help you then.""

Clearly they operate on a business model that I don't understand. $59 to come out and tell me if they are going to soak me for $300 (who knows if this is an accurate guess? Not me-- thanks Dale!) to remove and install a drop-in kitchen sink?!

I will continue my search for a plumber that has entered the 21st century, and I encourage you to do so as well. Consumers deserve better. Meanwhile, does anyone know the best way to remove advertising stickers from sink disposals?

Helen S.

We were very pleased with the professionalism of this company from scheduling to the actual work completed. We also appreciated the thorough clean-up.

Ashley A.

The plumber was very friendly and they took care of the issue but that's pretty much the extent of the positive review. They ultimately just had to snake a shower drain and we were charged over $315 for that. When looking at average shower draining costs from 2015, the range for a tub drain according to Angie's List was $109 to $214. Even tacking on the $60 driving fee we still were significantly overcharged. Also did not receive an itemized receipt (or any receipt for that matter due to a technical glitch that the plumber said would be taken care of by the office and wasn't). Be prepared to be overcharged for simple tasks if you call this company.

B M.

Leak in my beautiful finished basement and no idea what to do!
Talked at length with Nicole who talked to the master plumber, called me back and gave advice, and a referral to another company!
In the end, I found the potential source of water coming from my ceiling and called back Plumb Right.
Amazing service, professionalism, speed and thoroughness - from my call being answered by Nicole to the repair being done perfectly by Deven, within hours of calling - and I live in the furthest corner of Twin Cities!!

Holli C.

We called the company with an emergency for a commercial building we manage out of state. They were very responsive and communicated each step of the process often. They went above and beyond and solved issues we weren't aware of. I wish all service providers could follow their example. They not only 'Plum Rite"" but do it right.

Dennis Z.

Great service and reasonable price to install water supply line to refrigerator ice maker

Theresa B.

We will always be calling Plumb Right if we have another problem. Devon worked on a kitchen faucet that was bound to break soon. He was right on time, did a great job and we couldn't be more happy with his work.

Jan W.

We have been using Plumb Right for Years. You can always expect a friendly and experienced live person answering your call. Their response time has always been excellent. Dale, Devon, D.J. and Marcus work as a great team or individually depending on the job. There is no job too big or to small and they always treat every job as top priority. We respect their recommendations on replacement and repair plans.
Our last call for service was responded to the same day with completion of the job the next day. They installed a new water heater, water softener, water filter treatment system, repaired a problem toilet, and replace another. Devon also cleaned a couple drains without us having to ask. Something we do every year. We consider Plumb Right part of our family and recommend putting them first on your list of who to call when plumbing needs arise.

Liz S.

I hired Plumb Right to bring my dishwasher plumbing up-to-code and ended up repiping my house. I appreciated the free estimate, going over my options in detail, and the job done. Devon was easy to work with, friendly and confident. I did find a small leak after the installation, but I called and had an appointment scheduled the same day and it was free of charge. It is great to have better water pressure and a functioning dishwasher! I would definitely recommend Plumb Right.

Heidi R.

Anytime I have to call someone to come work on my house it seems like there are always hidden costs. With Plumb Right they were up front and told me exactly what the work would cost before starting. I have never met a more determined employee than Thomas. He told us that our clogged drain was the worst he had ever seen but he worked at it diligently and eventually cleared the drain. Also, they recommended a water softener which we had been shopping around for. Having them come in and install it took a big burden off our shoulders. We will eventually have to repipe all our water lines and Plumb Right will definitely get our business. I won't go anywhere else for plumbing anymore.