Plumb Right

Bernie V.

I noticed my original post about PlumbRight's work had dissapeared. So I am re-posting it. They came out and did an estimate on new construction work to install a drain and plumbing to an upstairs washer. When they came to do the work to an open wall with exposed studs and no drywall, the cost tripled compared to the estimate. Nothing had changed since the time of the estimate and the work. The plumber knew the drywall Co. was coming the next day and I was in a bind.
They ran the new pvc pipes to the outside wall inside of the connected adjacent open inside wall. Of course the pipe froze that winter. When I called the office to discuss it they said there was nothing they could do. I hope this review helps you to ask the right questions, and make an informed decision.

Mel M.

Erik from Plumb Right come out and give us an estimate for plumbing in an addition we're adding and was awesome and very nice. We decided to use these guys for our project because Erik was so great. They had to send someone out a second time to look at the job, the Master Plumber, Devon. It didn't take long and I was regretting our decision. Devon is beyond rude. At one point I told him we didn't need them to put the bathroom fixtures in and he said, ""good luck with that"". I'm sure that's what every plumber thinks when a homeowner says they're going to do something themselves but I can't believe he actually said that, to me, in my house. If we hadn't been in a time crunch we wouldn't have continued with Plumb Right. We asked if Devon could not work on our project but were told he had to. Devon also insisted we needed to have the footings for our addition in before they did their rough-in for plumbing, which meant we would need to have two concrete pours. Our concrete guy and our architect couldn't figure out why that was necessary. Finally Devon got back to my husband and said that we didn't need to do two pours but that they wouldn't be able to be out and get the rough-in done before our pour date. Luckily we had another plumber lined up that could get it done in time but save yourself the headache and call someone else first.

Dan O.

I want to start off by saying Erik was awesome and so was holly in the office. They were very polite and responsive. However, Devon was rude and condescending, he swore we needed 2 pours of concrete (said foundation/footings HAD to be pored before rough in) for our rough-in on our single slab addition. That ended up being completely wrong. We were in a time crunch and Devon was nothing but a problem, nothing could be done on time in his eyes the project seemed like it was overly complicated to him. I ended up finding another company who came out in 3 days after my first visit and completed the job at a much better cost and with a attentive manner. Don't work with Devon if you choose this company.

David G.

The issue was a stopped up kitchen drain and a desire to have the basement floor drain snaked.. Service rep totally ignored drain plug in basement piping that the kitchen plumbing fed into. Stated, rightly so, that a small segment of lead piping in the basement would limit what he could do. After more than an hour he was able to snake the basement floor drain successfully but the kitchen drain was still stopped up. Instead of using that handy drain plug in the basement he told us it would be a minimum of another $1300 to: return and open up the kitchen wall behind the sink, maybe even the behind the cabinetry above the sink, maybe even the ceiling above the sink AND maybe even the walls in the adjoining dining room in order to get at the heart of the problem with our clogged kitchen drain. We called plumbing company #2 for a second opinion. Plumber #2 was at the house before 8:00 a.m. the next day. Used the drain plug in the basement and was done and gone in less than an hour. He even checked the fittings under the kitchen sink to make sure they were snug and made recommendations on how to deal with the segment of lead pipe.

David J.

is it possible to leave a negative rating? I don't live in the area and needed a plumber to replace water heater. Called 1 week in advance to schedule with Holly at PlumbRight. Today, less than 2 hours before they were supposed to arrive, Holly calls to cancel my appointment.

ABSOLUTE UNRELIABILITY. An offer to reschedule is useless; I have zero confidence the firm has capacity to handle any hiccups.

Erin I.

Calling to schedule an appointment was really easy, and the receptionist both times I called, were so cheery and kind. I was told the plumber would arrive between 12-2, around 120p I got a call from Plumb Right saying the plumber was on his way--that was so nice, didn't have to have a guessing game. The plumber was even wearing a mask (COVId time), which I thought was very respectful. He gave his opinion as to why I had a water leak, was upfront about the price, and got started on his work right away. The work was done on Tuesday, and I received a card in the mail from Plumb Right with everyone's signature, thanking me for choosing their company. Now that is real customer service! If I ever have any plumbing issues, they'll be the ones I call!!

Adam J.

These people are complete Jerks, Devin the Master Plumber is lazy and wants to argue about everything, my wife and I just recently did a complete basement remodel and during the remodel these guys flooded my basement, wouldn't communicate to us what was going on. After my builders were finished with there portions of the project they came and cut additional holes in my walls and didn't patch them up, They never cleaned up after themselves. When they flooded my basement they didn't even bother to send out someone to look at there mess I had to fix it. They are a joke. The customer service is terrible. The master plumber Devjn had the audacity to come in my house corner me in my bathroom and proceed to try to tell me what to do in my own home. Stay away. Don't waste your time because to them coming into your house to do work this is quoted verbatim from the master Plumber. I have it recorded but he said, ""Your house is just another job, I don't need to work here and We don't need this job."" Had I not been stuck I'd of thrown him out of my home. We laid 70,000 for our basement remodel and it's not a job to us it's our home and we wanted things done right and done right the first time. And these guys didn't do that..

R R.

From the conversation I just had with Holly at the company, they do not provide free estimates. To get a bid for a whole home water filtration and under the sink RO system they bill $69. This is not the first company I have reached out to for an estimate but, it is the first one that bills. Yelp needs to remove the company from the 'Free estimate"" list.

Marie M.

In a pinch, they have always come through for me. I consider them to be fair and honest. Their customer service is excellent and so easy to contact through emails or phone. Would highly recommend.

Michelle H.

Let me start by saying the entire Plumb Right team is amazing. I called to get an appointment, which couldn't happen for two days, but asked to be put on a wait list in case someone cancelled the next day. Someone cancelled and they remembered to call me back to see if I'd like them to come sooner. Awesome!! Then Devon came out. For the $59 service call, he not only looked at my actual problem, but also all the other little plumbing things that I had been putting off for a while. He ended up fixing EVERYTHING in my house: water softener piping, replaced an entire toilet, replaced 2 drains for tubs so they now hold water correctly, and replaced the vacuum breaker piping for our sprinkler system. When it was all said and done, I paid $1500, which included the purchase of their Lifetime Service Club Membership ($150). The savings alone paid for the membership fee which will give me 10% off future service, priority scheduling, and waived service call fee. They had most supplies on the truck. The one thing he didn't have another technician brought, so no one had to leave for the store. From start to finish, Plumb Right was amazing and I felt like I accomplished so much for our house by the time they were done. No more plumbing punch list!! Definitely saved me time and the pricing was very reasonable. I would highly recommend them. They are very trustworthy and dependable.