Plumb Pros

Megan H.

We bought our home in June of 2019 and Plumb Pro's were the ones to install the entire sewer system and sump pump before our move in. We were given the paperwork on the warranty at the signing of our house. On 1/24/2020 our basement toilet was holding water, tried the plunger and nothing. Realized that the sump pump wasn't working. Called Plumb Pro's around 7pm that evening. They had a tech at our home 9am 1/25/2020 after inspecting everything the tech informed us that it would be a $476 charge for the pump to be cleared out. We were confused since we had a warranty on the entire system. We called the manager Phil and explained our situation and confusion. He explained to us that the pump was under warranty for 6 years but it did not cover labor. Only the sewer lines were covered for parts and labor. Phil was very understanding of the unexpected charges and was willing to give us a good discount for the cleaning of the pump and other things that needed to be done. I'm not someone who expects something for free but I wasn't ready for the charges after replacing our hot water heater the previous weekend. Our tech JD was extremely nice and understanding of our situation. He cleaned up after he finished his work you couldn't even tell he was here. Overall the service was great even with the unexpected charges. I'm happy that JD, Phil and Plumb Pro's were able to work with us to offset some of the unexpected cost and I truly appreciate it. I would recommend their services to anyone who needs it.

Jordan C.

Called to have dishwasher installed. Was told it would be a $45 service call which was fine. They arrive and quote $525 for dishwasher install.

The tech was nice and professional and friendly. The guy we scheduled with was also nice and friendly.

I'm giving three stars because they were professional 100% of the time, even when we were shocked at the install price.

I'm seeing multiple reviews that this company is over priced and we are feeling the same.

Even though everyone was super friendly, we can't get over the sticker shock.


We had Greg Elder come and install it for...$100.

Thanks for the $45 service charge PlumbPro's!

Chef E.

The Facts, and Nothing But the Facts:
- The tech was dispatched and arrived in a timely manner
- Alot of trash fell out of the tech's truck into our gutter upon arrival
- The tech seemed more of a used car salesman and less of a plumber, who spent the first 10-15 mins trying to up-sell vs just fix our clogged toilet. More so, he didnt know his products well or their prices (-he kept referring to some binder.)
- The tech's equipment was ""broken"" so he went to an inferior (snake) machine that he claimed ""This probably wont work, but we'll try it anyway.""
- The inferior machine in-fact did not work.
-The tech spent the better part of the next 30-35 mins in the back of his truck trying to fix the first machine. No success.
- With no other options, the tech called his dispatch and had another machine sent out.
- After about 2 1/2 hours (what should have about a 60-90 minute job), I was told the clog was fixed.
- The tech charged me and left.
-That night, the clog returned AND we noticed a tile in our bathroom where the tech had been working was now cracked.
- The following day I called and spoke with Phil who was polite and seemed to care about this bad business transaction. He asked to schedule a time the following day to come out and fix the problem. I had explained we already called another plumber and the problem had been fixed. He said he wanted to at least come out and see the crack in the tile.
- The next day, Phil had an employee call me to cancel our appointment and that I should email photos/ images of documents/ That he would put a refund check in the mail.
- I sent the email and waited.
-The entire week of Sept 16 came and went with no refund check in the mail. (we live 1 zip code away from their office)
- I Called and inquired over the course of 2 days and finally had to go to their office to collect my refund.
- Fun Fact: The issuer of the check Hand-wrote on the back of the check something to the effect of ""By signing and cashing this check, I agree the issue is resolved and no bad reviews would be posted online.""
Not a company I can recommend nor will I ever call on again.

COLORADO SEWER SERVICE INC saved the day !!!!!
(in about an hour)

Teddy S.

Would Not Give A Rough Price On Reaming Out A
Clogged Drain.
To Ring The Door Bell (Service Charge)""45 Dollar$ If We Do The Service Or Not'' From That Point On It Would Be Easier To Understand The Creation Of Time Up To Present Day. ""Depends On Distance"" ""Now If We Hit Wood That Would Be Roots Which Would Cost More"" Could Not Really Tell Me
...A Real Rough Price... Just To Auger A Drain ""It Depends"" and ""Priced Once The Service Is Done"" I Canceled The Appointment. I Seen Trouble Developing

Sarah H.

I was very pleased with Plumb Pros, who fixed my leaky faucets and changed out the leaking lines under my ""vintage"" bathroom sink. She was professional, explained the options, and knew her stuff. She was also efficient and neat. And I have to say it's nice to see a woman in this business! I will call them again for future plumbing issues!

Robert F.

Decent enough, too expensive though. Getting tougher to find a reasonably priced plumber in Denver. Up sell business model with these guys. Told the dispatcher a time frame I was available for the service call. Then he called saying the serviceman was coming super early and was pissed when I told him I couldn't be there at that time to let him in.

Sara A.

Competitive pricing and nice technicians who arrived VERY late. I had actually just cancelled with their dispatch when they arrived. I am not sure if this was a ploy OR just the nature of the job we had for them, but they gave us a bid, I approved the work and 30 minutes later they called with a $320 mandatory up-charge to meet Denver code. Aside from that, they were very nice and the prices were far better than those quoted by Brothers, Applewood, etc.

Alex W.

Very good experience with Plumb Pros. We had a drainage line stopped up on the Saturday before New Year's, and they came right out that day, and back on New Year's Eve to complete the job. They cleaned everything up and worked in a very speedy but thorough manner.

They had to take up some tile and jackhammer our basement floor to fix the problem, but they left very clean lines for the tiler to patch in replacement tiles, were very careful with my appliances, and took photos for me to use in my insurance claim.

I would recommend!

Reagan D.

Yikes...quoted over $9,000 for two 50 gallon water heaters. Home Depot sells for $734. Makes me want to also get another plumber here to see if we even need them. Not a company you should trust. And of course, they want to up-sell to have their company extend the warranty.

Bet B.

We had a drip in our shower. They said we would need to spend $1,600 to fix it. They charged us $130 and left the shower with a worse drip than when they came. We had to shut off our water because the drip was so bad.
Today another company came and fixed the shower in 20 minutes for $200 and gave us a guarantee for their work. I would never again call Plumb Pros!