Plumb Pro

Kelly T.

Call Plumb Pro the night before and gave them my problem and address. They said they were called the next morning after eight and they called me and within 30 minutes they were here on the job to solve my problems not only did they do a good job but they did a very very good follow-through on all several points of inspection and follow up Technicians were very very good and very interested in solving all of my problems. Several of the things they did prove valuable to me ( unlike my last experience with another company ) Plumb Pro really did the job and exceeded my expectation of what I was getting. And would have cost more with another company.

Vickie J.

Justin was a great technician who was able to come out quickly when our disposal and dishwasher were not working and leaking water all over. He found the problem quickly and explained everything in detail. Would recommend 10/10

Jon J.

I can't say enough good things about Plumb Pro. They installed whole house water filters for 2 homes we own in Charleston. There is always a pleasant voice on the phone when you call and someone always answers. Jim is so knowledgable and professional, you can tell immediately that he has been doing plumbing work for years. Recently we had a booster pump installed by Blitch Plumbing outside our home because Jay from Blitch said it couldn't be placed inside. Jim from Plumb Pro moved the pump inside for us and now we don't have to worry about keeping it protected from the cold and rain. I should have called Plumb Pro first but I didn't know they installed booster pumps. I highly recommend using them for anything plumbing related~ they are fantastic~ thank you Jim and Plumb Pro!!

Terrie D.

Plumb Pro+ takes advantage of their customers. They charge 3x more than other plumbers for the same work. I was charged $1,800.00 just to run a camera in the pipe and then they wanted another $4,000 to fix the problem. If you are looking for an honest plumbing company, look somewhere else. Thanks for nothing Plumb Pro+!

Mary T.

Unfortunately a bad experience with Plumb Pro. Spoke with Taylor at the company as our porch gas lanterns not working correctly. She told us if it was the regulator or gas parts they could repair but if it was the lantern itself they could not. She scheduled a tech to come out to diagnose the problem and told us there would be no charge for them to determine if it was the lanterns or the gas lines. When the tech arrived he told us would be $145 for diagnostic ( and if it turned out to be lanterns they wouldn't repair.) We passed and we're not happy that we were told NC and that was not the case. Got a quote from another company and was only $92. We have been a Plumb Pro customer for many years but are rethinking .

Carey F.

These people charge a $39 fee to come out before they do any work or even give an estimate. Asked them for a ballpark estimate for a plumbing repair, they said that they don't do any pricing over the phone.

Steve C.

These folks are a joke. Stay away, trust me. I tried to get in touch with them for 4 months. The secretary mocked me and lied, saying she would tell John, yet John doesn't have an account for me? They have worked on my house for YEARS.

Chad D.

Had a large leak in my front yard last week (10/5). Plumbpro sent a tech same day. That was great. He looked at where he 'thought' the leak was (never moved the soil to confirm) and decided I had a broken service line. He confirmed after speaking with his manager that it would be $3500 to repair it because they would need to get an excavator to dig a trench for a completely new line to be installed and connect to the source into the house. And even worse - the repair couldn't be handled for one week (10/12). So I stayed in a hotel for six nights! Coincidently, my irrigation meter was replaced last week and the company that services my system came to connect the new meter to my irrigation system today 10/11. The irrigation company repairman was curious about where the service line break was since Plumbpro 'guessed' where it was but had not searched for it. He found the exact source in 30 minutes with a bit of digging. He replaced the piece (I believe he called it a sharkbite and they run about $10) and PRESTO - leak fixed and water running again at the cost of $150 (to cover the time it took him to dig and final the actual source of the leak!!!) NOT $3500. Plumbpro tried to shake me down for this project when it could have been repaired last week with a little bit of hard work and the same level of care and curiosity that my irrigation company showed. Shame on Plumbpro. I will NEVER use them again. Charlotte A. Daniel Island

Brenda T.

We replaced the original toilets with 3 brand new Flushmaster style toilets when we bought our house in 2016. One of them started malfunctioning in 2019. Plumb Pro Master Plumber Jim quickly diagnosed the problem and replaced the defective part. A month later the same part failed. Jim was there the next day with a replacement part and submitted an invoice for $0.00. Great customer service and dog friendly!

Britney C.

plumbpro is a nightmare to me. Before service: I googled plumbing charleston: plumbpro pops up. I was told they paid a lot to be in the front. Eventually I pay for it. I called plumbpro. I was told 79 a trip but no estimate on the phone. Plumber arrived telling me 630 for a new disposal and hook up my faucet. I cannot accept the price. Later owner J. told me they charge 500 for disposal installation later, so there is an estimate or scale of charge they could have told me. Plumber J. told me disposal they carry is very good costing them more than 100. I knew it is 70-80 a piece for a regular one. Owner J. later told me their price is 7X. I was right. But he does NOT care plumber J. told me the material cost is over 100, and he told me plumber J does NOT know the price. Who lied? Plumber J also said it can be several hours work during argument about price. This is a factor that I take into consideration how much is a reasonable price. But in the end, it was 1-1.5 hour job. I feel tricked on this exaggerated several hours. Later when I met other good faith local plumbers, I was told that it is about 350 job. I cannot agree more than google and their sweet ladies each takes money. During service: I wasn't home. Quote and install rely on phone call. I missed no phone call from plumber. Plumber called me to come home and pay. I got home and paid. Plumber indicated something wrong with faucet not matching but he was able to cut plastic nuts in order to fit. I appraised and thank him for hard work. Paid in full. J. cannot talk enough about google taking a lot of money from their company. I appreciate him letting me know and I will let everybody know. Found leak: I found water in cabinet under sink within a week. I looked for the leak and found it was from under faucet. The faucet was loose. I opened up, cleaned it, took pictures as evidence and installed back and tightened everything. It does not leak any more. First Week after leak: Called plumbpro, was told by sweet lady plumbpro is going to call me back in the afternoon. Nobody called me that day. Was told to send an Email to owner J., but received no response. Called plumbpro every weekday, every sweet lady told me can do nothing but let me wait. One of the sweet ladies cut line off while I was answering her question. One whole week later, B. called me explaining that chalking is not the issue, and made an appointment another week later. First Appointment: is two weeks from leak. 23 mins before appointment, plumbpro called me saying they cannot make it , and what is worse, they don't know how late they will be! I moved to another side of town already and no longer live in that property and I have to take off 1.5 hour earlier from work to make the 5:30 appointment in rush hour. I waited 1 hour and received phone call from plumbpro saying they will be another hour later. I have a 6 month old baby, I told they I cannot wait more and I have to go home. I got another appointment another week later. Phone call from owner J: Because of the slow response and not showing up appointment. i wrote email complaining to same email address. Finally J. responded calling me which I missed his first phone call. J. also wrote an email expressing willingness to talk over the phone. Eventually our conversation happened, it was basically J talking, oh no yelling at me and told me there is nothing they will refund for poor work they did. Second appointment. owner J. canceled it for me. I called plumbpro asking them to look at their job again with great patience. Finally I got to talk lady S. who is the only person in their company that is willing to listen and explain with patience. Lady S. is very good person and I would give her 5 stars, but she works for a poor company sadly. She listened and gave me information she got, and got me a third appointment. Third appointment. Owner J. showed up. It was very surprising as this person was yelling at me over the phone several days ago. I respect him showing up, but he insisted on them doing a very good job, while it is customer providing wrong faucet for them, based on the fact that his plumber wasn't able to tighten nuts, while a customer did it himself, just further tightening it. Conclusion. Owner J. clearly expressed it was customers fault: 1. not being at home even customer answered all phone calls. 2. provided wrong faucet, even if customer is able to tighten it. They gave no refund or apology even 1. poor job done (they never admit) 2. slow response. 3 no show appointments (they only showed 3rd one) 4. owner J. yelled and made personal comment on me, the customer. Owner J. also stated that he has a piece of mind because his company won't be ran over because customer signed whatever they wrote there upon payment. Honestly I didn't look. It is all my fault. Now I agree, because after all, I called them in the beginning. So will you call PlumbPro. Think twice. I strongly wouldn't recommend.