Plumb Pro

Gina M.

If I could give them 0 stars I would! I have worked with this company several times during the last month. The first 3 plumbers that came to my home were fantastic and I would rate them all 5 stars. Today's plumber was not a good experience for me. He came in with attitude and everything was downhill from there. He simply was installing a sink back in the kitchen island. He refused to take the caulk off of the countertop from when it was removed. I had to contact the company and I'm guessing that he was told to remove it. Because he used silicone to adhere the sink in place, I am now left with a film that completely surrounds the sink. Because it is corian you cannot simply remove it. After calling the company to ask how I should remove it, I'm being told to contact the countertop company. What a cluster ****!!!!

Derrick E.

Call Plumb Pro the night before and gave them my problem and address. They said they were called the next morning after eight and they called me and within 30 minutes they were here on the job to solve my problems not only did they do a good job but they did a very very good follow-through on all several points of inspection and follow up Technicians were very very good and very interested in solving all of my problems. Several of the things they did prove valuable to me ( unlike my last experience with another company ) Plumb Pro really did the job and exceeded my expectation of what I was getting. And would have cost more with another company.

William W P.

Jonathan was incredible. Showed up on tile, was extremely professional and knowledgeable. Far exceeded any expectations. Highly recommend! God Bless!

Kim K.

Unfortunately a bad experience with Plumb Pro. Spoke with Taylor at the company as our porch gas lanterns not working correctly. She told us if it was the regulator or gas parts they could repair but if it was the lantern itself they could not. She scheduled a tech to come out to diagnose the problem and told us there would be no charge for them to determine if it was the lanterns or the gas lines. When the tech arrived he told us would be $145 for diagnostic ( and if it turned out to be lanterns they wouldn't repair.) We passed and we're not happy that we were told NC and that was not the case. Got a quote from another company and was only $92. We have been a Plumb Pro customer for many years but are rethinking .

Robin W.

I used these guys before and I thought they were credible but after this recent freeze storm last month, I called on them for a cracked pipe. I also called them for my mother's busted pipe and she was quoted $2500 for repairs. I also was charged $1600 for my repair. My mom being on a fixed income thought that was too high and called on another professional company which charged her $685. Wow, what a big difference in price. I feel as though I was extremely overcharged, even thou they had to cut a whole in my wall and stated that they couldn't repair that. My house was built in 2007, they also said I needed my whole house repiped and it would count me $12k. Needless to say, I won't be using them ever again. I ripped up every card with their name on it. They also had the audacity to say that there was guarantee on the work. Crazy!!!

Charlotte A.

Had a large leak in my front yard last week (10/5). Plumbpro sent a tech same day. That was great. He looked at where he 'thought' the leak was (never moved the soil to confirm) and decided I had a broken service line. He confirmed after speaking with his manager that it would be $3500 to repair it because they would need to get an excavator to dig a trench for a completely new line to be installed and connect to the source into the house. And even worse - the repair couldn't be handled for one week (10/12). So I stayed in a hotel for six nights! Coincidently, my irrigation meter was replaced last week and the company that services my system came to connect the new meter to my irrigation system today 10/11. The irrigation company repairman was curious about where the service line break was since Plumbpro 'guessed' where it was but had not searched for it. He found the exact source in 30 minutes with a bit of digging. He replaced the piece (I believe he called it a sharkbite and they run about $10) and PRESTO - leak fixed and water running again at the cost of $150 (to cover the time it took him to dig and final the actual source of the leak!!!) NOT $3500. Plumbpro tried to shake me down for this project when it could have been repaired last week with a little bit of hard work and the same level of care and curiosity that my irrigation company showed. Shame on Plumbpro. I will NEVER use them again. Charlotte A. Daniel Island

Jackie H.

Justin was a great technician who was able to come out quickly when our disposal and dishwasher were not working and leaking water all over. He found the problem quickly and explained everything in detail. Would recommend 10/10

Grace A.

These folks are a joke. Stay away, trust me. I tried to get in touch with them for 4 months. The secretary mocked me and lied, saying she would tell John, yet John doesn't have an account for me? They have worked on my house for YEARS.

Corey W.

They folks there are very friendly, but not a well run business for sure. I had an appointment for 5:00pm last week. Received a phone call around 5:30 saying they were running behind and have no idea when they could come. I just wanted a quote to replace my kitchen sink. I asked because it was a simple request if I could take some photos and get a quote that way. The lady on the phone checked and said sure, and she would send them over to the technicians. I took several photos of every part of the sink and sent them in immediately. I never heard back. I called on Monday, just to find out, they don't give quotes from photos? Well that was pointless. So she made another appointment for someone to come on Wednesday. They arrived a little later than the appointment time. The tech came in, looked at the sink, and immediately said """"we don't install under counter sinks"""" I was like... whaaaat? I sent them photos, you would think that's something they could've told me in the beginning. He stated they never have installed under counter sinks. Such a waste of his and my time. While I see a lot of high reviews for this company, they don't seem to know what one department is doing to the next. I would not recommend using them in the future. They're more of a hassle than a help.

LD D.

These people charge a $39 fee to come out before they do any work or even give an estimate. Asked them for a ballpark estimate for a plumbing repair, they said that they don't do any pricing over the phone.