Plumb Perfect

Amy B.

This ""plumber"" isn't licensed, didn't file a permit, took my money and abandoned the job. Do NOT hire him. He is a disorganized mess.

He whined for more money every day. He told me he expected ""audience participation"" and told me to install air conditioning in my house for his workers and order parts and supplies that he didn't even know would fit.

After I fired him, he started making nasty comments about my daughter who is mentally challenged.

He doesn't deserve 1 star.

Bryan C.

My worst experience yet with any home service repairman. He was an hour late on the first day. I gave him (Stan) a window from 10-12pm and called him at 10:30am to double check we were on, he couldn't remember me, until I mentioned our road. He showed up at 1 (an hour late!). I had to go back to work and my father stayed behind to wait for Stan. They found the leak and he left to go get parts. This was probably no later than 1:45pm. My dad calls me at 2:30pm asking if I had heard from him. He calls me at 4pm to tell me he had an ""emergency"" call. Says he will be back the next day at 9:30am. Calls me at 9:15am (as I am on my way to my house from work) says he overslept, be there in an hour. 10:30am I try calling him and get a receptionist. I tell her to tell him forget it. He calls me a few minutes later apologizing, says he will fix the leak for free. I, mistakenly say ok. He claimed he was 12 minutes away. I told him I had to go back to work and leave my door open for him. After a few hours I feel the need to go home and check on our house. He had never been there. I lock up and he calls me at 3pm, asking how to get inside the house. Unreal!!! And not to mention he was extremely critical of our house. Pointing out flaws left and right to my dad. He continually badgered me with calls and text messages. Wanted a ""thank you"" for fixing the leak after I told him we were hiring someone else. This guy has no respect for time nor your property. I wasted four hours of work time to be home and never met him face to face!

Suzanne B.

I had used this company a few years ago with good service! I bought a new washer to put into my kitchen because I am a senior and an amputee. Stan came went down to the basement to see if he could install the new washer! I heard him into my furnace! He comes upstairs and gets on his knees begging me to switch to gas! I said NO! He rambled on and on about switching! He never gave me an estimate on the job, he really never checked out what he was called for! All he was looking to do was fleecing me to have gas installed and then wanted me to return the new unit I bought and buy a scratched and dented unit from his ""friend"" at resale shop! I had to call to see when he was going to do the work! A few weeks later, oh Tuesday between 10-10:30, I sat and waited, 1:30:I called him, his story was I got called to Massachusetts to help his brother. The day before he came to make a list for the job! I then said I have changed my mind I want it on the inside wall! When he finally called me back on Tuesday after I called him, he said you changed where you wanted it, yup 3 feet! Well he said you never told me you wanted it changed! I emailed him with my disappointment, he is now harassing me and house shaming me! He is like a little child having a tantrum! His last email was sexual harassment! Find an more adult reputable plumber! Reading the other reviews he is incapable of doing plumbing work correctly and not acting like an idiot!

Jason M.

Stan and his Team have now helped me out twice with a rental property in Burlington. They are quick to respond and were out to help within 48 hours. When others take days, if they even call you back, Stan and team were in and out efficiently. Prices are very reasonable and the work has been satisfactory on a toilet replacement as well as replacing water heaters. Stan is a character and his experience lends to strong opinions but I thoroughly enjoyed having him out. He went the extra mile to check in to make sure the hot water was hot enough for the tenants the next day. He also made sure I was more knowledgeable about my home's plumbing while he was working. All was appreciated.

I would definitely recommend him and plan to use him again in the future.

Orest B.

Stan did a great job. He made many suggestions on heat pumps and
solar panels. Did does not quit until the job is done, even if the original
new part he got was defective.

Bart W.

Like other reviews here, very similar experience of grossly unacceptable, unprofessional behavior. Lost house key, became mad when we said we were no longer comfortable with him doing the job given that clearly irresponsible behavior -- insisted it wasn't a big deal, and people lose things all the time. Tremendously misogynistic, completely rude and lied about what he supposedly had already done when confronted with his own action. At one point he told us he ""wanted nothing to do with people like us"" and told my spouse she was a ""mean, unkind person"" for not ""letting him"" complete the work despite losing the key that would admit him to the house to do it. After the fact, he sent us an unprompted text message saying that ""life is always easier and better when [he] refuses to work with generation x and the new millennials"" -- so if you were not born before the late 60's, you may be ineligible for his poor services, FYI.

Mac L.

My experience was bad enough that I just signed up for Yelp so that I could warn others about Plumb Perfect (Stanley). I ended up hiring someone to fix PlumbPerfect's mistakes.
*While charming at first, you'll quickly realize that he's unprofessional and highly, highly unreliable.
*Lots and lots of missed appointment and unfulfilled promises. It was absolutely maddening dealing with him.
*To make matters worse, the quality of his work is sub-par.

Scott N.

The person I spoke to was very rude. They must have a TON of business, because they obviously put no effort into customer service.
THEN they canceled my appointment at the last minute for some reason, without explanation. Really awful. So here I am, days later, no way to use my sink. ANY Plumbing service in the area would have to be better than these guys, by default. Save yourself a ton of trouble, avoid these guys like the plague.

John P.

If you are considering hiring Stan, don't!! Seriously, find another plumber or just go without water.

My rental property had a leak that was soaking the basement and my regular plumber was out of town. So I called Stan and one of his workers came out and spent an hour looking for the source of the leak. My tenant found it in minutes and pointed it out... it was painfully obvious. Then the tech left without doing anything. When I asked Stan why he refused to answer. Stan and the tech showed up the next day (tenant still without water at this point) and replaced the shutoff valve to the water line in the fridge. The tenant called and said that the leak was as bad as before. Stan came back the next day and patched a pin-hole in fridge waterline that he later told me was all dry-rotted. He just patched it. It takes 2-seconds to cut out the plastic line and splice in a new one... why would a plumber leave a rotten line in place AND not even tell me?

It turns out that there was nothing wrong with the shut-off valve that he replaced. The ""leaking valve"" really was a valve that had water running down on top of it from the fridge waterline. When the tenant describe what was wet, it was obvious that it could not be the valve.

So, I had the carpets cleaned as I did not want a moisture problem in the basement. Right after that my tenant calls and says that it is leaking again. So, I called someone else and they fixed it right away. But then I had to have the carpet clean yet again because Stan screwed up.

When I talked to Stan about the fact that he was at the house 3 times to fix a very simple leak and that I had someone else come in he became made that I did not call him again. I would be an idiot to call him again.

Then what followed was a series of texts and emails where he was insulting my manhood, was very condescending, rude and extremely unprofessional. It was like talking with a small child that was having a temper tantrum. He complained that it is really hard to find water leaks, which can be true but the basement ceiling is open, access to the valve and water lines is all exposed. Someone with almost no handyman skills could have dealt with this problem... but it is too complex for Stan. This is not me being a prick, this is what Stan told me.

He did shotty if not highly incompetent work, was horrible to deal with, then tried to over bill me. When I questioned why he was charging me 1 hour labor for a plumber and 1 hour for a mechanic for a job that would take 15-min for one person with basic skills (ie. me) to do, he got upset. I told him that I would gladly pay the 1 hour for the plumber but he needs to justify the mechanic. He said someone had to go shut the main water line. WTF!!!! You turn a knob!!! He could do that.

I am really sorry that my tenant had to go through all of that. He was great about it but for such a simple problem he was inconvenienced for days by having to turn the water off to the house and deal with the mess.

Basically, Stan does a horrible job, wildly incompetent, unprofessional and child-like. Plus he openly tries to rip you off. Sometimes, it is just better to go without water until a real plumber can arrive then it is to call Stan and still not have water and more damage.

Jordan H.

Stan might be a bit unique - but in my experience most of these guys are. We had about 7 quotes for our bathroom and his was very reasonable. They did a great job and they did it all while we were away on vacation so we came home to a finished product. If we ever redo our upstairs bathroom - we will almost certainly be using him and his team.