Plumb Perfect

Sandra D.

BEWARE! They do not stand behind their work. We paid Steve Crixell over $400.00 for his service visit to repair our clogged washing machine drain. Steve ran a quick rinse and spin cycle for about 2 mins and said everything was working fine. The next morning I ran a full load of clothes and the drain backup. The clog was still there. We called and left a message with Steve he never returned the call. We emailed Steve with no response. We ended up emailing again and called several more times with not response from Plumb Perfect/Steve. We ended up unclogging the drain ourselves. Steve finally answered a call but said he would check into a refund and get back with us. He still has not returned the phone call or refunded our money! HORRIBLE CUSTOMER SERVICE AND THEY DO NOT STAND BEHIND THEIR WORK!!!!

N. C.

PLUMB PERFECT has been our 'perfect' plumber for several years. Recently we had main line stoppage at our home. They were courteous and efficient in taking care of our plumbing problems. From the time Michelle answered our call and Tanner arrived with text announcing his arrival in a very timely fashion. We are very satisfied customers and highly recommend this company. The owners, Steve and Lisaann run a clearly outstanding business minded professionals. A TEN STAR COMPANY!

Deb B.

BEWARE! Cheated me by replacing a water heater when all I needed was to have the pilot light re-lit.

Stephanie M.

Do not use!! Outrageous prices!! They just charged me $300 for a job that took less than 30 mins and a part I could have bought at Lowe's for like $20. Got a quote after from another plumber for $165. I feel I was completely taken advantage of. Will never use again.

Alan O.

This business Is HONEST and has INTEGRITY!!!

I would highly recommend Plumb Perfect to my friends and family, and REQUEST TANNER!

My wife and I just bought a home in Spring, TX. The home was built in 1971, and did not have a washer/dryer included. We installed a new washer and ran the first load of wash.

The washroom and kitchen sinks backed up with dirty water. Initially, when I described the issue to Lisaann the owner, she thought that it was broken sewer line because of the dirt in the water.

This was on a weekend, and the owners of Plumb Perfect were at regional sporting event for their daughter but took time to send Tanner Rokohl to fix the issue.

Tanner came and analyzed the problem, then suggested doing a 3000 psi power flush. He did not think it was a broken line. Tanner is extremely knowledgeable, honest, sincere, and loves his work. Tanner took time and explained why he advised us to do the power flush.

He did the flush & it worked!

This is a situation where we could have been taken advantage of and sold a sewer line re-pipe at considerably more money.

We are grateful for using Plumb Perfect, a business with honesty & integrity.

David S.

PLUMB PERFECT, AVOID THIS COMPANY AT ALL COSTS! Plumb Perfect installed a Navian 240A water heater in our home 7 years ago. Lisa Ann sold us on the product by saying it was the "Rolls Royce of water heaters". WRONG! We have had nothing but problems with this water heater ever since. We have constantly had to have this water heater serviced for, pilot light issues, the hot water cycles off constantly, water seal leaks, etc. Plumb Perfect has made a fortune on service calls. Just 7 months ago Plumb Perfect made another service call because the unit wasn't producing hot water. This was the most recent $450 service call. Today, we've had a major water leak from the water heater that has flooded the ceiling of our home. Water was pouring out of the bottom of the Navien water heater. We frantically made an emergency call to Lisa Ann and Steve at Plumb Perfect. Lisa Ann took our emergency call and said that a technician would contact us to fix the leak. After 2 hours we heard nothing. My wife called back to inquire about the service call status. Lisa Ann commented that she didn't like my wife tone so she was going to cancel the service call, good luck your on your own. What kind of a business operates in such a manner? We have since contacted a plumbing service and a water damage restoration company in the Woodlands who promptly responded. We strongly recommend that you stay away from Plumb Perfect in Houston TX. They will sell you a bill of goods, then charge you a fortune year after year to fix the poor products they install. When the system completely fails or creates major damage in your home, they will conveniently dismiss themselves from the disaster by ignoring your calls. Good luck ignoring the subpoena Plumb Perfect.

Brenda C.

Completely replumbed our house without regard or respect to the mess they made while working. Also had to call them back 3-4 times to make things right that they done the first time. Horrible experience and I would not recommend.

Andi Z.

Came to fix and not install faucet, I had parts from only distributor. Ruben, plumber said nothing about my parts wrong or not warranty. His own paperwork says I was not satisfied yet company won't come back. Got refund for labor and not trip charge. Rip
Off. Need new plumber

Gina F.

They rescheduled me three times. I told them I just needed preventative maintenance on my Navien water heater. I was quoted a 49.50 fee. When the guy finally came the charge was an additional $150 for the maintenance. When he was finishing up I pointed out fresh (new within the time he arrived) water stains on my downstairs ceiling. He said "not, my problem, I didn't do it, it's probably the A/C" and left. Had my HVAC guy check that same day-it was the sink where the a/c drains plugged. Told me a plumber could have told me that in a few minutes. Awfully sad I didn't have a plumber there that day :(

Brandon P.

Yikes. They missed the first appointment, were late to the second one, and never even fixed anything! Charged me a "diagnostic fee". The older woman who works there named Lisa is very condescending and fake, tried to sell me things I didn't need when all I needed was a leak repaired. Sheesh! I'll stick with Mr. Rooter!

Update: Ms Lisan, I'm afraid you're confused. I don't know who the person you're speaking about is, but it certainly is not me. My wife and I did indeed set an appointment with you, which was missed, and we did receive a visit to our home and were not satisfied. I understand that bad reviews might reflect badly on you, but claiming im an employee of yours is a bit over the top. Best wishes with your business.