Plumb Line Plumbing & Remodeling

Bobby C.

I recently hired this plumbing company, and unfortunately, my experience was extremely disappointing. Amanda quoted me $100/hour for labor, along with a travel fee since my home is 31 minutes from their office. She also mentioned that the plumber might bring an apprentice, but assured me there would be no additional charge for that--only to later deny this claim. If the owner (Greg?) records phone calls, I highly recommend he reviews them.

On the day of the service, the lead plumber, Gary, and his apprentice, Jeff, arrived at 9:37 am and finished the work by 11:20 am--under two hours. Afterward, they spent 20 minutes preparing the bill, which totaled a staggering $814. The breakdown was confusing and did not align with the original quote. It included a $150 travel fee, $200 for Gary's labor, inflated charges for materials ($133 + $25), and a surprise $125 fee for the apprentice, directly contradicting Amanda's assurance that there would be no extra charge.

Even with the unexpected apprentice fee, the total should have been about $687, including tax. I pointed out the discrepancies to Gary, especially regarding the apprentice charge and the inflated total. However, Gary refused to listen and became increasingly aggressive. When I contacted Amanda for clarification, she denied her previous statements and insisted the apprentice rate was $50/hour (which also contradicts the $125 charge on the bill).

In an attempt to resolve the situation, I offered to pay $100 extra just to settle the matter, but Gary insisted he had undercharged me and claimed he should bill me for 2.5 hours instead (including his time spent preparing the bill, and rounding up!). He threatened to undo the work unless I paid on the spot. When I called Amanda again, the situation escalated, and I had to contact 911. Gary then threatened to put a lien on my property, at which point I told him I was prepared to take the matter to court. Only after this confrontation did Gary agree to settle the bill for $645--still about $100 more than what I should have paid.

I suspect the issue stemmed from Amanda's rough estimate of $1,245 for the job, which may have been passed on to Gary despite our agreement on an hourly rate. It appeared as though Gary was fixated on meeting that higher estimate (I suspect he might be working on commission).

As a minority, I also sensed there might have been some bias involved. Gary seemed to think the threat of legal action would pressure me into submission. (To be clear, most people in this community have been welcoming and kind, so this was an isolated experience.)

A final comment.. the ""head plumber"" Gary had a consistently negative attitude throughout the entire job. He wore a sour expression, as though I was inconveniencing him by simply being a customer. His demeanor was unprofessional, and he appeared to fix the problems begrudgingly as I pointed them out. I have seen reviews describing him as helpful, so it is possible he was having a bad day, but that is no excuse to bring such negativity into a customer interaction.

Melanie B.

I called and was told that the cost was $145 for the first hour and $100/hr thereafter. The serviceman was at my house for just under an hour so i was expecting a $145 before tax bill. the bill i was given was $170 before tax and i asked why it wasn't $145. The initial reply was that they were here for more than an hour. i pulled up my cameras and showed them walking down my driveway and coming to my door at 11:49 am. Serviceman left my house to walk to his truck to get the bill at 12:39 am (50 min of work) and then came back from his truck at 12:46 pm. They kept saying they were still here at my house to charge for. i have no idea why a customer should be charged for time questioning an incorrect bill especially when i had the camera proof to support my questions nor why i should be responsible for the 7 minutes it takes them in their trunk to write up my bill. They wouldn't budge so i paid the extra $25 plus tax. I'm thankful for the service and always want to pay the fair wage deserved and quoted but was treated like they could just add on the extra charge and i wouldn't be any the wiser. No matter if it is an extra $1 charge or $100, be fair to your customers and we would rave about your good service to others and use you again and again. This experience completely overshadowed the service and i cannot in good faith call you again to use your services nor share positive feedback with friends, family and neighbors.

Kathryn A.

I had an emergency earlier this week. I have used Plumb Line before, so they were the first I thought to phone. Though fully booked for the day, they were able to squeeze me in and take care of the problem the same day.

Hannah K.

STAY AWAY! Even though the plumber did a great job. The receptionist was unprofessional and caused my family a lot of harm by sabotaging our insurance claim, accusing me of fraud, not relying paperwork we needed and being overall unprofessional and clueless about working with insurance. This lead to insurance closing our claim and refusing to pay. We had extensive water damage and even though the plumber wasn't covered, they just needed a cause of damage and this woman was the worst to work with.

Andy G.

Needed to have existing piping under kitchen sink that supplies sink, dishwasher, and water filter replaced. Plumber arrived early, listened to my concerns, had all parts on truck, and efficiently did all work. Great job. Great price. Will definitely use Plumb Line in the future.

Bobbie K.

We have hired Plumb Line about 5 times now. I originally found them for my senior mom who had a clogged kitchen sink. We called Roto Rooter first and they tried to take her to the bank. Called Plumb Line and they sent Gary. Really nice guy, great jobs done and reasonable prices. They even gave my momma senior discounts. Great company!!

Aaron G.

Our home warranty company hired them. We'd bought a new house, and within weeks our shower drain was leaking into the downstairs ceiling.

They cut into the ceiling and ""fixed"" the leak the first time, and we waited three days for it to set. As soon as we turned the water on it leaked like they hadn't done anything.

They ""fixed"" it a second time, and we waited several more days. This time it held for about two months before leaking again.

Now the home warranty company is hiring someone else to fix it. But we have to pay the deductible again. And pay to get the ceiling fixed again.

So this has been fun. And they say Congress is bad at their jobs...

Susan R.

Chad came to my home and found 2 water leaks which was under my foundation of 18 inch concrete. Amazing!!! He was very kind and professional. His excellent service is worth more than 5 stars. I will definitely refer him to anyone needing excellent plumbing service. Kudos to Chad. So happy with his work. ;-)

Candice C.

Today Gary came out and fixed my toilets and was a wealth of knowledge answering all of my questions. Plumb Line has been out to my house on two separate occasions for diffrent issues. Every time they come out they are very nice and professional. They are reasonably priced compared to other plumbers in the area as well. I recommend using this business for all of your plumbing needs. Thank you Plumb Line!!!

Liz W.

Honest and fair thy did the plumbing for my kitchen/laundry remodel a few years ago and connected me to city water will use them again when the need arises.