Plumb It Best

K ..

We used them with some success in the beginning. Their prices are generally fair and quality is okay for small jobs, but the bigger job we lost our faith in them. Maybe our experience was just a fluke, but it's definitely enough of a a bad experience to write this review.

Like I said we had some small jobs done with them that went okay. Prices were fair and quality wasn't bad. Then we had a major clog in our sewer system and sewage was coming up our laundry room drainpipe. We called them and they came out pretty fast. The water had since mostly drained so they augured the pipe in our laundry room drain, but they realized their auger wasn't long enough to reach the clog, so they they uprooted our bathroom toilet which was an extra cost which was unfortunate but I guess I understand. The ended up finding the clog this way. One thing I was not keen on was the absolute mess they left. I don't know if it's normal or not, but our laundry room and bathroom had a massive amount of sewage all over the floor that they didn't clean at all from the auguring. It was quite disgusting and their boots spread it into the hallway too. Anyways, they guesstimated by feel of the pipe where it seemed like the clog was. It turned out to be roots getting into the pipe.

We filed a claim with our insurance and asked if they could tell us definitively if the break in the pipe was under our porch or past our porch. I asked them to come out and measure if it's under our porch, since if it's under the porch it's not covered. He told us over the phone that he knew it was under the porch, just past the basement wall, but that they would come out anyways. They didn't open up the sewer line and they just guessed that it was right at the wall exiting the basement again. He measured the porch, but It didn't really make a lot of sense how he was measuring. He said it's under the porch, but we trusted it and decided we had to pay the whole thing out of pocket.

Then the planning for the fix came. This was where our trust really deteriorated. We asked Scott to give us a quote for the project. He told us the best option was to reroute our entire sewer line on a completely different wall in our basement and that it would be less expensive for us compared to excavating it. He was quoting ~$9000 and said that he contacted other's opinions and told us that he was being honest whereas other plumbers might not be and it wouldn't make any sense to do it any other way and to not go with other people because they'll do it wrong. He said that other people would do it cheaply or a simple patch and our porch would thus collapse. Our insurance agent advised us to shop around a little for quotes, but when we mentioned that to Scott, he was a bit condescending on the phone with my fiance. He guilted him for spending time coming up with the project and that other people are going to do it wrong. We said we were thankful, but we just wanted to see what other opinions were especially if we had to pay that much out of pocket.

Anyways, we kept asking him to fill out a proper quote not just an estimate, but I think after we said we were even just thinking of getting other quotes he started ignoring us. We never even said we were not going to go with his company, but he totally ghosted us after. We tried emailing and calling many times. We left voicemails, and bumped emails for weeks and it was radio silence.

It was a blessing in disguise though. We found another plumber after months of being ignored by Scott. This other plumber from a different company actually opened the cap on our sewer line in the basement, identified the clog, measured out how far in the clog was, measured our porch, and found the clog was literally past our porch so it was all covered by insurance and was half the price. We've since gotten it all fixed and I'm so grateful for it. It didn't really feel like Scott really cared much about how we had to pay out of pocket and our new plumber said it was a little weird that he thought that his solution was to reroute the entire sewer system instead. Plus the proposed new sewer line would have to cross almost every single utility line to get back to the sewer line in our yard and would be in close proximity to several large trees. Not to mention that he seemingly ignored us after telling him we were going to look at other quotes. I understand it's frustrating to put in some time for a project and it isn't followed through, but he hadn't even written up the full quote yet and we had payed him to do all the diagnosing and he didn't really help us narrow down exactly where the clog is for insurance purposes.

Idk. If you're looking for a small job, they might work okay for you, but we didn't have a very good experience on a big job unfortunately.

Nancy K.

Scott went way above and beyond to help my elderly parents when their water heated broke. He rearranged his schedule to replace it the same day and at a very reasonable price. His team were very courteous and efficient!! wish I could give Plumb-It more than 5 stars. Thank you!

M M.

This is the best plumbing company I've experienced. The first company I choose was the worst choice and Scott had his team come out and correct the issue worked with me due to my schedule and video service of recording the problem. I was told by the member of my church that this was the company to go with. They saved me stress, money, and time. Now I can run water without a problem where before Plumb It Best came, I was not able to run any water anywhere otherwise water would back up.

Plumb It Best is the best!!! These are good people God Bless them.

Denika M.

This will be my ""go to"" when I'm having maintenance issues. I called and spoke with Scott, who responded quickly. I was having a water heater issue and he knew exactly what to do! I had hot water within 30 minutes of talking to him. He's definitely at the top of my list when I need any assistance.

Mary H.

Called Scott re possible laundry room remodel and he was willing to talk through options, pros and cons of my idea, even though it might mean I might choose not to have work done at all. So appreciate the professional advice and honesty!

Angel R.

Our water heater suddenly stopped working. My husband called a company and they sent a guy out. He stood in the doorway of our laundry room, took a picture then preceeded to tell us nothing could be done and we'd have to pay 2400.00 to replace it. We were stressed out considering that we'd just bought the home 3 weeks prior and were tapped out of money. Two days later I called this company. They immediately sent out a technician, Brendan. He got into that tight space, took it apart and fixed it! So happy that I actually cried. I will never use another company again! They will be our goto for all of our furnace and plumbing needs from here on out! I cannot express how grateful I am for Brendan. If you want a company that will actually do the work, be honest and someone you can trust, go with this company!!!!

Alex C.

I woke up without hot water yesterday. I found my 17 year old water heater leaking from the inside and will not light. A quick search on the Bradford White site and found Plumb-It in my area. I am grateful that they were able to installed a new 75 gallon on the same day. The crew answered all my questions and clean up afterwards. The whole process was great and without surprises. Thank you Scott and crew.

Kevin B.

I can't thank Scott and the Plumb It team enough for their responsiveness, professionalism, and integrity. We've had a few plumbing issues over the past few months, including an upstairs toilet that overflowed and saturated the flooring in an adjacent bedroom and ceiling of the garage. Plumb It was out within an hour of the call to stop the ""flood"" and was followed by ServPro of Naperville. And last night, I discovered water around the water heater in the basement -- Scott called this morning and very patiently walked me through to assess the cause (fortunately, the problem is likely related to construction in the area). Once again, Scott provided exceptional customer support. Thanks, Plumb It!

Justen J.

Came out the next day. Very affordable pricing. Hooked up our new kitchen faucet, 2 drains, and garbage disposal in an hour.

D B.

I would highly recommend Plumb It.
They arrived on time, provided excellent service, I will definitely use them again.