Plumb Doctors

Riley G.

Have a plumbing emergency on a holiday or after-hours and don't know what to do or where to go for help? Plumb Doctors are there for you.
Fast, friendly, knowledgeable and reasonable for a 24/7 plumber!! Highly Recommend.

Reagan E.

I recently used Jami for some residential plumbing investigative and repair work on two different occasions, and was impressed with his knowledge and skill. He demonstrated logical problem solving skills and communicated in a professional manner throughout the work as he resolved the technical issues at hand. I was very pleased with his efforts and the value of the services provided. I would highly recommend Plumb Doctors based upon these experiences.

Jennifer M.

Marc, from Plumb Docs, came out to see why our water heater wasn't working. After having our roof replaced, he discovered the water heater vent wasn't hooked up at all. It was pumping carbon monoxide into our attic for years. Once that was fixed, he was able to repair the water heater. Not only did he give us hot water...he literally saved my families lives. The prices were more than fair and the work was completed very fast. The Plumb Docs have earned us as customers for life. Thank you doesn't come close to my appreciation for Marc, and this company.

Preeti P.

Great Experience! Easy to schedule and coordinate. Swope came in on the scheduled day and fixed the issue with our garbage disposer. Also provided us recommendations for future maintenance. All in all it was great. Will definitely reach out to them again for any plumbing needs.

Darren R.

I have previously recommended this company for providing good service. Unfortunately, my recent experience was less than ideal.

I had requested their services for an urgent request to find a gas leak and restore service to the water tanks. Given the complexity of the situation (multifamily home/condominium, multiple impacted water heaters), I had sent all of the details of the project to back office with the expectation the plumber would arrive prepared and able to fix the issue on site.

Unfortunately, this was not the case. He had come to the same conclusion as the previous plumber. He was not able to locate the true cause of the leak. Additionally, the notes were not reviewed or sent to the technician and seemed ill-prepared. So even if the leak was located, he would have likely needed to return with necessary equipment and supplies to finish the job. While I was not charged for the visit since no work was completed and diagnosis of issue was not certain. I definitely feel time was wasted for all parties involved.

On a more positive note, back office was responsive. I do appreciate the ability to send out a technician the same day.

Andrew T.

This review is purely for their scheduling and reliability. I cannot comment on their actual service/quality of work as I was not able to get that far.

Overall, making an appointment is easy; however, there seemed to be a lack of communication between the person who took my information/confirmed my appointment and the person who schedules the technicians to come out. After taking a work day off to be at home for the scheduled window 8am-12pm, no one showed, so I called after the window, and they could not find my appointment. The person on the phone even indicated that there was probably confusion with all the requests, but I understood things happen at that point, and they were reasonable enough to put me on the schedule for the second half of the day (2-6pm). Well 6pm comes and goes, and I'm still here with a busted pipe and no water. The scheduler tells me they are running behind and the tech is finishing a job and will be on his way, well another hour goes by and another hour goes by. By 8:45, I just called it quits.

Have a backup if you have an important/urgent repair at your home. Prompt in scheduling but failed to deliver. Maybe you'll have better luck.

Wei-shi T.

I have requested their services for three separate things: a busted/leaking water heater, a new hot water line to replace the ruptured one going to the kitchen, and a toilet that would not flush properly. I had them out three times for these issues, and each person/team they sent were prompt, professional, and got the job done at a reasonable price. (The reason why I had them out at three separate times is because I did not have time in my schedule to get all of the issues fixed at once.)

All their repairs have been of high quality, and I have no qualms about recommending their services.

Christie C.

The whole company did a fantastic job in communicating, coming out in a timely manner, explaining to me what the problem was with both of my toilets in a guest bathroom as well as my primary ensuite bathroom 'toilet closet'for lack of a better term. Not only that but, they were able to easily replace both toilets and flanges in under two hours flat- on a slab concrete foundation-which is no easy task! It requires specialized toolto drill into the slab concrete. I now know this,because they explained to me that the old toilets hadn't originally been soldered to the slab foundation, which they they should have been in 1982, when this house was built so that's why they were continuously leaking and that no amount of tightening the bolts was going to 'solve it. They answered any and all of my questions throughout the process. They are a full service plumbing company, both for residential and commercial projects,who are located in the Austin area. When,and if, I need another residential plumbing job in my house completed, they will be my go-to plumbing company to contact. I highly recommend them My new toilets look beautiful, no more leaking, the style I picked out, and that I ended up purchasing from Lowe's the day before they came out to do the removal of the old ones, and installation of the new ones.Side note : they ended up being the exact ones that were recommended to me by Plumb Doctors -American standard brand(sometimes brands matter with things as they do with everything there's a reason you're reading this review on an iPhone, am I right?! Anyway they had recommended a round bowl shape to fit the size of the space as my bathrooms are fairly small, and round shape would making it easier to get around the toilet vs that of an elongated toilet bowl shape. Lastly they recommended either chair or ADA height,which are each a bit taller than standard height toilets , as I have a mild physical disability , and a higher toilet height does makes it much easier to get up and down,for me at least They took all this into consideration before even giving suggestions on toilets or telling me what I should do to remedy the problem.I feel like the pricing was on par with the research I had fin done and equal to or less than offeother quotes i received. I like that they did their quote as in 'all included' type of quote, meaning what it would cost to get the job done . I knew I was going to have to buy my own toilets since i had purchased this home in 2021. Shame on me for waiting so long to do it. But at least I finally did do it and found a pretty dependable and great service plumbing company out of waiting. But Don't make my mistake and put it off! Definitely just reach out to this company and get it knocked out. I feel like all residential service companies whether it be electrical, plumbing, roofing, etc. should offer customer service like Plumb Doctors does,which is outstanding! 10/10! I've got no pictures of the before,nor would I share those but I guess I can post some of the 'after job completion' here soon. Thanks guys!

Todd L.

These guys were fantastic!

Very reasonable compared to others, very quick response and Josh banged out the work in no time.

Thanks guys!

Di G.

They came out quick - next day service but they are extremely overpriced. Go elsewhere.