Plumb Creek Plumbing

Rick A.

First off: False advertising from their website http://www.plumbcreekplumbing.com/index-1.html
They state that there is a $59 diag fee and before any work is done they will give you a quote for work, to approve. This is NOT true...

I needed them to come out and not just unclog a drain preventing the toilet from flushing, but also tell me what caused the clog and fix it. The plumber came out and ran an auger from the mainline outside to under the house. He said he cleared the clog. I asked him how much, assuming it must not be more than the diag fee, he charged me $200.

I called the next day for 2 reasons. One, asking about what happened to the diag fee and getting told the quote first, and two, my drain was clogged again! I had to walk the person, over the phone wear on their website where it states their pricing because she outright did not believe me. After finally seeing it herself her response was, "Oh, that hasn't been updated". I stated that since unclogging the drain did not fix the issue I wanted them to not only unclog it again, but run a camera down there and tell me why. If it was roots, I asked if they could cut them. I was told he didn't have a saw/blade attachment. What plumber does not have the tools to do their job?!?

They get 2 stars for coming out the next day and not charging me again, took about an hour on the phone to convince them I wasn't pleased. He unclogged it, said it looked like roots, and left. Two months later I have the same problem again after augering it myself and running 3 chemical root killers... Now I have to find a new "trustworthy plumber", if one exists nearby...

By the way, as of 3 months later, their website has still not been updated, and they have a trip fee, but no diag fee, and won't tell you the cost until finished.