Plumb-All

Christina B.

I needed a leak under my house fixed. Water was coming out like a very small river. My regular plumber was out of town. So I ran across plumb all. What a mistake. I talked to him and he said he would come out around 1pm to look at it and give me a FREE estimate. 2pm comes around, and no sign of him. So I called him and he said okay he'll be there around 3pm. It's now 5pm so I'm looking for other plumbers. He calls me and said I know it's late and after hours but I'm still willing to come right now to look at it and give you a free estimate. I said okay, big mistake. He gets here close to 8pm. Goes under the house for a while. Then comes out and shows me pictures of the issue. The water is coming out of that pipe so fast and a lot. But I thought if it was that bad the leak would have been way worse. Anyway I said how much to fix it. He said $1200. Seriously. I told him I can't afford that. I'm a heart failure patient with a defibrillator. And at the time I was very sick with a new rare strain of COVID-19. And he knew that before he came. But then the nice guy routine disappears. He says well if you don't pay, I'll have to charge you for an after hours fee and an estimate fee. Which comes to $250. He told me that he would come look at it for free, just a few hours ago. Like he was bullying me. I said I have to use my savings to get this fixed. I can't do that plus you said free, even after hours. He left me there outside in the cold all that time. And I'm very sick already. He didn't even have a flashlight. He asked me for one. He said he would call the police. I'm pacing and freaking out. Finally he says ok, I'll do it for $500. Which for a small pipe seemed pricey but to get it fixed and avoid police. I said okay, what time will you be here tomorrow to fix it. He said no I'm fixing it tonight. But he wanted payment first. Took him forever to send the link and for the link to process payment. Like another hour in the cold and he's just smoking and blowing it in my face. And kept saying that he is going to get in so much trouble for doing it so cheap. Trying to make me feel bad. After keeping out in the cold, bullying, threatening me and lied to be able to come to my house. Finally he goes to fix the pipe. But he checks his van and asking me if I have plumbing glue and extra PVC pipes. Really?! I just paid $500 for him to use my glue and some of my parts. He's under the house three times. Twenty minutes each time. While talking on the phone with someone asking that person how he should fix the pipe. OMG. Well he knocks on my door asking for wipes to wash his hands. I give him some and he tells me he'll be back first thing in the morning 8am. But I have no water, he had to cut it off. Ugh .... I said okay see you in the morning. He gave me more guff about doing it for cheap. And how he has to go to home Depot for supplies. I just said sorry, but drive safely and I'll see you in the morning. 9am the next morning. And he's not here, so I call. And he said something came up and he'll be there at 10 am. Once again no show. I texted him asking if he is alright. He said it's going to be 12. This entire time I have no water and can't go anywhere. Finally he shows up at 3pm. Asking me again for my glue and supplies. And still on the phone with someone getting directions. Anyway around almost 5, he's done and leaves. Still giving me grief about the price. He used my material. I was just glad it was fixed and I had water. But I take a shower and the water is barely coming out. I called customer service and explained what was done and please have another plumber call me back, please not him. Not even thirty seconds after hanging up with customer service woman. He's calling me and jumping down my throat. About how much I'm lucky for him doing it for that price range. And how I should be greatfull that it's fixed and he was willing to come near me. With me having New COVID 19. And that he turned down my water pressure until I pay $900 for him to install a pressure valve. He's not turning it back up or even a little bit until then. I told him with my heart I can't stand in the shower that long. Because the water pressure was lesser than a water fountain you drink from. He just said that is how it is. I tried emailing the actual company with no reply. I tried twice and even called and it was the same woman. She said he told you how it is. Then hung up. So I'm still sick but with what the COVID-19 triggered. So I've been really sick for three months now. And every time I shower I pray that my defibrillator doesn't go off. And it takes so long cause the slow barely coming out water. That when I get out of the shower. My chest hurts so much and I'm super tired. And it's costing me on my water bill. Please don't use this company. That night was just so terrible and stressful. On how he was treating me. Saying he can fix three leaks for $2,000 and pump my septic for $1,500 ridiculous. Woman outside dark, cold and getting bullied

Roland C.

Definitely hate it when you have to call a plumber, but this was a pleasant experience. 24-hour service, friendly receptionist, and thankfully they had a quick response time and came out the same day. Dylan was very thorough and helpful. He was able to find the problem and fix it. Hopefully I'll never have a major plumbing issue, but if I do, I'll definitely call them again.

Sam L.

Our septic crapped out on the eve of our son's party and as relative newbies in town, we were terrified of being taken for a ride by an crooked plumber... thankfully our trusted neighbor recommended Joshua and Steven at Plumb-All who came in to save the day!! Even though we ultimately had to move the entire septic from the back to the front of the house, their process was financially thoughtful, well explained and executed quickly. The results are awesome, feels like we got amazing value and a solid resource/partner moving forward... Steven and Joshua are just the nicest guys and have been beyond helpful even after the job was finished!

Lewistine A.

Overcharged what should have been a 2 hour job they stretched it over 8 hours ​

Carolyn N.

Very professional and prompt. I had two toilets installed by Ryan. He successfully reversed what could have been a bad report by exhibiting exceptional customer skills and managed to calm an almost irate customer (no fault on him). Explained in careful detail different options to complete project. Clean, efficient and professional!!

Ken O.

Rex was awesome.... He did the work quickly and kept us in the loop throughout the entire project. He checked the entire system for issues. So not only what we needed, but reported back on any other potential issues we may have in the future.

Tawana J.

After being rescheduled and canceled numerous times by a previous plumber I reached out to Plumb-All. Best decision ever! Ryan contacted me after hours the same night that I called. The next day he was at my home assessing the situation. Within 12 hours my massive leak was completed. He was extremely knowledgeable, efficient, and polite. I will definitely tell everyone I know about Plumb-All. Thank you, you made a stressful situation tolerable.

Kathy T.

Our toilet/drain flooded one night so I called Plumb-All at 9 A:M: since they were local and the plumber said he would be here in 15 minutes. He called again around noon, and around three, said the same thing. He finally showed up around six p:m:. He gave me a price and the job was to take two hours. He was going to clean the drain all way to the street so he brought in this leaking machine and started forcing a small hose down the drain. I took a break from helping him about 11:30 and then I heard him pulling out the hose shortly thereafter. Half of our basement and rugs were flooded by the leaking machine and we had used every towel in the house mopping up. The tech said the drain might last about three months and we should quit flushing toilet paper! (Throw it in a trash can and empty daily) When finished he 'only' charged two hours of overtime at $220 an hour which doubled the quoted price to $1000. We spent half of the next day washing rugs and drying rugs.

Lydia D.

Our water pressure was very low throughout the whole house and Drew from Plumb-All did a great job getting it fixed. Not only did he restored our water pressure, he was very knowledgeable and explained to us what caused the problem and what he did to fix it. We also received a one year warranty on the prv that was replace. Drew was on time, friendly and professional. The price was reasonable, invoicing and payment processes were a breeze. My husband and I will be calling Plumb-All for our future plumbing needs.

Tina H.

I called for them to come out about busted pipe in my yard. They came with in 30 minutes. I guy knew I was in emergency situation the water was coming up out of the ground. He said It was going to cost 725.00 I didn't have a choice really needed water had to leaving day to go out of town for a funeral didn't have time to call anyone else. Needless to say he was only there 1 hour it cost 725.00 over priced after talking to several people even people at water company said that was way over priced. A lesson well learned never will call or refer this company the owner said it was busted pipe that was in detail it took the man 20 minutes to dig up pipe maybe 50 dollars in part. But I want use them again.