Platinum Plumbing

Candy S.

Nick is great and has been repairing problems (large, medium and small) in my house for the past three years. He is very knowledgeable in his craft. Explains every problem and how he is going to fix it. Good natured and always has a smile on his face. I highly recommend him, you can't go wrong hiring Nick!

Karen P.

Nick and Jarred were right on time after responding quickly to my request for an appointment. Very knowledgeable and thorough. I appreciate the honesty about the situation, and explaining the different options to me. Reasonably priced and went the extra mile to correct something they recognized could be an issue down the road. Platinum is my new Go-To Plumbing service!

Greg B.

After a pipe bursting, I immediately called on Wed Feb 10th and was able to get an appt for Wed 24th which they confirmed. I heard nothing from them until a text I received at 8pm on Friday 19th while I was spending time with my family which stated I had to reply to confirm my appt within 30min. I did not see the text until a little over an hour later. I immediately responded and they had already cancelled my appt and gave the slot to someone else. This is infuriating as now my family will be without water for two more weeks. The person who replied to my texts says they have to go by "rules" during this time, but rules only work when both sides know what they are and the expectation to read and respond to every text on a Friday family night, after working hours is absolutely ridiculous and unethical.

Chantha M.

Never again! Nick was at my rental property to fix a toilet and shower head. My residents notified me that he would not stop talking about politics and how he was at the capital riots. He even showed videos from his phone.

My residents were extremely uncomfortable but felt like they had to shrug it off and go along with it because there is a stranger inside their home and they didn't feel was safe.

I called the lady that answers the phone which I'm sure was Nick's wife and she offered a half hearted apology and blamed it on my residents saying that Nick continued to talk about it because the residents were going along with it.

My residents confirmed that they didn't bring up anything politically related and the conversation was initiated and driven by Nick. Absolutely UNPROFESSIONAL and didn't take accountability for their actions. I'm disgusted.

I said this over the phone and I will say it again. Your company will never be allowed to step foot in any of my properties again.

Ashley R.

Nick was able to come the next day! He was honest about what we did need (new seal) and didn't (new flange or new toilet); furthermore, he could have charged us for extras as well and didn't, such as fixing our handle. He also gave us new caps and cleaned up the remaining blue stain. I had scrubbed and it was not budging much. Yet he got the remaining stain cleaned up with magical ease!! To me, honesty and customer service are truly important. We will use again if needed, and we highly recommend!!

Caitlan W.

I'm writing this review from a different state, which is why I am giving 5 FULL stars.

My husband and I are on vacation and received a call at 7 pm that the bathtub in our daughters' bathroom wouldn't turn off. We called our neighbors, who were able to get the water to the house off ... but that left my 2 kids and their caretakers without water!

I called Platinum and while I didn't get anyone on the phone, I did receive a text immediately after the missed call. I was able to coordinate with them on a visit to my house this morning (Sunday).

Nick showed up, evaluated the situation, and diagnosed with great accuracy. My mom (who is holding down the fort), said that Nick was very easy to work with and was super straightforward.

The cost was less than what we expected (and what he quoted us at), which is a dream when you aren't there to check/double check.

He gave us several options from temporary fix to forever fix all with the cost associations.

We ended up going with the forever fix, and within 2 hours the work was done.

We will 100% be using Platinum in the future, and are grateful for how honest and fast they were at getting this resolved!

Rick P.

I'm completely offended that Platinum plumbing would tell me that they don't charge the amount I stayed as I have a text from the owner with that exact quote.
Glad I never allowed a company with zero integrity in my home. Far too many honest plumbers in the Southlake area to even consider these liars.. BEWARE!

Christine L.

Really impressed with the service from Platinum Plumbing. Fast response time, courteous and professional demeanor. Nick was both knowledgeable and super friendly. Thought I might have a slab leak but was relieved to find that wasn't the case. Nick's careful and thorough explanation of the situation did a lot to ease my worries. I would strongly recommend both Platinum Plumbing in general and Nick Lancaster specifically for any plumbing needs you might have. Keep up the great work guys!

hiro i.

Great group of guys. Was able to see me right away. I called around and got the typical nightmare answering services that never returned calls or was very rude
Not platinum. These guys are legit. I will definitely use them again whenever I need a plumber. Thanks

Dee Dee D.

I highly recommend this company. Nick is very personable and explains everything very well. If you have any plumbing problems, this is the best company to call.