Platinum Plumbing & Sewer

TriValleyMom 1.

Reuben of Platinum is THE MOST responsive and empathetic service provider I met. I made it clear in an email to him (as a follow up to a late night online request for service to AHS Warranty) that my water heater problems were going to cause major hardship given my home situation (young kids, in the middle of a move in, etc..). He called me that night apologizing for the late call but said I sounded desperate, then made sure to follow up as promised the following day exactly on time, even calling me back when he was going to be 20 mins later than expected given he had to stop for gas. I was so impressed by his attitude. He told me exactly what the process was going to be (diagnosis then solution), what the impact to my work schedule would be, etc.. I will definitely recommend him for this type of service (appliance work). Please note that Home Warrantys do everything they can to reject fixing/replacing things. You have to know this going in and be prepared to battle. IMO, the plumber is often the messenger vs. the problem.

Maura G.

My insurance just resolved a flood claim on my house that happened because Platinum Plumbing didn't bothering fixing the length of a replacement tube. That caused over a thousand dollars in damage. Insurance resolved it but said it was plumber negligence.

C A.

I usually don't take the time to write reviews unless I think that my opinion/experience would be useful to others, but I came to Yelp this AM to look for the phone # for Platinum Plumbing and saw a few bad reviews. My house is a plumbing nightmare so I have had many experiences with plumbers. I was introduced to Platinum Plumbing thru my home warranty company. This is the ONLY company who has given me the courtesy (on a few occasions) to understand that something as simple as a clogged sink can cause havoc on a household. Platinum Plumbing has always called me within an hour of placing a service call with the warranty company, They have never been late, disrespectful, impatient or less than professional in any way. Just now, I called them to see if they can help mw with a clogged sink (that I made worse by trying to fix it myself!!). It is just after 11AM and my sink will be cleared by 1PM. This is not because they are not busy. This is because Reuben knows what he is doing, therefore, he knows how long things will take. Furthermore, I know he will work through lunch to get jobs done. I have had plumbing problems the day before a house full on Thanksgiving and also on Xmas eve.... He has come as late as 8PM to help me out. If you want someone you can trust to be in your home, trust not to gauge you with prices and just want an honest, hard-working family man to help with plumbing problems, look no further.

R M.

I got my service request assigned to Platinum Plumbing through AHS. The guy called me to setup an appointment and sounded very rude and inflexible. I was not able to setup the appointment on that call. I called AHS and the agent told me that the plumbing company will call me later in the day to set up the appointment. I waited for almost a day and a half and Platinum Plumbing never called me again. I finally called AHS and had my Service request reassigned.

Yan C.

Placed a service call to American Home Shield. He came on time but kept on requesting the $60 co payment. I wasn't going anywhere. I had no hot water and a leaky faucet. He said these were pre existing problems and the home warranty won't cover until two months later. The home inspector should have caught it. Gee. I could have told myself that. He could have told me over the phone that he wasn't going to do anything but take my $60. Waste of time and very cocky attitude.

Grace E.

I was having a clogged drain in the bathroom sink. We always solve the problem by unclogging it with a plunger or by hand every time it happens. There is also a small leak in the shower and faucet where the bath tub is. I called my Home Warranty Insurance (Old Republic) for help and they sent a plumber (from Platinum Plumbing) to check and repair the problem. They said, I need to pay $60 for the service fee.

Next day, the plumber arrived and worked on the sink and the faucet. The leak became a FLOW. The water is just gushing both from the shower and the faucet, I'm just glad it all go straight to the tub. Ruben told me that the problem was inside the wall and he can not fix it because it is not covered by insurance. The valve was so old and when he tried to fix it, he said, he made it worse. He didn't show me what he worked on at all. He just kept on saying, ""inside the wall"". He then said ""It is a pre-existing condition"" and it is common for old houses. The job is $950 if I want them to continue to fix it. If I think the price is too high, I can ask for second opinion.

I was so pissed off but remain composed and calm. I don't like confrontation or argument at all. I asked him politely, to just bring back everything the way it was before he damaged it. He became speechless.

I called Old Republic and they apologized for what happened. They said they will send him back to fix everything and they will cover the charges.

I don't know if I have to trust the same person. When I talked to him, he confirmed he's coming back to fix it but I have to find somebody to fix the stucco because he will have to cut a hole to work on the pipes.

D K.

Another case today where Ruben saved the day around here with prompt response and great customer service!

Michael J.

The plumber is very rude. I don't recommend this company. I would like to give zero star.

Danny H.

Last week we reported a leak under the kitchen sink and AHS sent a plumber from Platinum Plumbing. This fellow showed up at the house without calling to arrange an appointment, then proceeded to rudely inform my wife that we were doing things wrong because he wore the wrong clothes for checking under the crawl space. He then informed us that the leak was a ""pre-existing condition"" and that he would therefor not repair the leak. Nonetheless, he wanted $60, and my wife wrote him a check.

I found another plumber who came by last Friday, diagnosed the leak and the repairs that would be needed. He'll be back tomorrow to fix the leak but in order to improve the situation he snaked the drain, which has reduced the amount of water that was leaking. He charged nothing for the diagnosis or the drain snake. I recounted the story of Platinum's plumber and this guy looked like he had just sucked on a lemon, and said that a guy like that gave plumbers a bad name.

The leak in question is one of an old pipe giving out over time. I observed our pre-purchase home inspection, confirmed that the inspector ran water, and that no leak appeared. When the second plumber pulled a chunk of steel wool from the drain, the leak again abated. For $60, Platinum's guy should have at the very least snaked the drain.

Ali G.

Great plumber! Had a second opinion, previous plumber came out and couldn't unplug drain. Ruben solved the problem professionally and honestly!