Platinum Plumbing Services

Roselyn A.

Hard worker! Got everything done, and one of the nicest man I have ever met, forgot to ask his name. Thanks dude.

Scott M.

Called platinum plumbers to ask for home appointment to unclog shower. I was told there was a $95 minimum and if the job was simple it would be at the minimum. I was given a window but when the plumber called me he said it would be $150. I told him that was not what I was told. After going back and forth he told me to call Mike Diamond. I guess Mike Diamond will get my business.

John R.

I chose this company based on 5 star reviews. Unfortunately, I may be one of the unlucky few.
It's a very long story but I'll keep it short.
First plumber that came out, can't do the job until signs of mold is removed ; Before he leaves he rescheduled and provided an estimate of $250.00 just to look for leak and an additional fee for whatever needs to be repaired which I understand and agreed upon.
After plumbing and drains exposed and mold has been removed by another company; First plumber failed to make his appointment and a second plumber was sent. 2nd plumber notice a slight water (not dripping) at faucet valve and gave me an estimate to replace a faucet valve for $200.00 which I politely declined. But he did not give me an estimate for caulking a gap on a bathtub spout which he said the source of the leak and he charge me $100.00 after He did the job. HUNDRED DOLLARS FOR CAULKING A 3"" diameter SPOUT ....
After talking to the person in the office I still end up paying $350.00 for it. I gave them 1 star for FAILING TO DISCLOSE PLUMBER's TRAVEL FEE AND FAILING TO PROVIDE AN ESTIMATE BEFORE DOING THE JOB and CHARGING TOO MUCH FOR CAULKING. Should I had known that, I would have decline caulking just like i declined faucet valve replacement..

Linh T.

Maybe I'm the unlucky one, but would not recommend or use their service again. We called the night before spoke to Scott and scheduled for 8:30am - 9:00am the next morning. It's pass 9:00am and NO CALL and NO SCOTT. I had to call back and well again be there at 10:00am. Finally, I called back the office at 10:40am to cancel the appointment.

1/25/2015 10:02 am.

Time for an update. We got a call from Jim on 1/21, he sincerely sorry about what happened and asked if we would give him a second chance. So glad that we did, Scott and Dan came by yesterday around 9:00 am and had everything wrapped up right about 7:00 pm.
The work that Scott and Dan did was amazing, well executed and we can tell that these guys don't joke around when it comes to business and taking care of you, the customers.
We did truly found a plumbing company that we can trust and rely on. Once again, thank you Jim, Scott and Dan.

P A.

READ THIS FIRST!

When was the last time you could TRUST a plumber? Here's the situation - 6:00p on a Sunday before Christmas. Your entire plumbing system has backed up in your old house and things you shouldn't ever see are coming back up your showers and sinks. Your 4 year old daughter has her first severe cold with ""things"" coming out both ends every 15 minutes.

I called Platinum Plumbing and asked if they could come out. Less than 30 minutes later (remember, on a Sunday before Christmas), one of their guys showed up at the end of a 13-hour shift. The nicest, most helpful, hard-working guy you would ever meet! He went straight to work on it and after an hour and a half he ran out the entire snake and still couldn't reach the clog. I told him to throw in the towel and we would go to a hotel and start on Monday when everyone was fresh.

He would have nothing of it! He said he thought it would be best if my wife and daughter could stay in the comfort of their home. He called Jim the owner (now Sunday at 8:00p) and told him he needed some special, heavy equipment. Jim went to unlock the shop, brought the equipment to my house and they both worked on it together until 10:30p when they were finally confident they fixed my problem 100%. They then stayed another hour and cleaned up all the ""mess"" (not their problem to fix) and then scheduled an appointment to come out and install a ""clean out"" so that in the future if it happened again, it would be quick and easy!

It shouldn't be the case that integrity, hard work and helping others are so rare. Too often in all areas, we are treated like a ""number"" and never really believe someone is looking out for us.

I have now dealt with several members of Platinum Plumbing and I can confidently say that THIS COMPANY IS DIFFERENT!!! When they say that a company is a reflection of its leadership, it is true. From Jim to every member of his staff, Platinum Plumbing is a company that does exceptional work, cares about their customers and does so at a fair price!

I could not give a higher recommendation to a company and will refer them to everyone I know!!!!! Thank you Jim and your entire crew of exceptional individuals. ~The Adams family.

Todd A.

Jim has done work at both my office and home. His guys always show up on time and are very neat and clean and do a great job. They explain exactly what is going on and why you have to do the work that is needed. I would recommend Platinum Plumbing to anyone who needs work on gas or plumbing projects.

Work H.

Being a landlord 2000 miles away can be stressful ... But having Platinum as my go to put my mind at major ease when I had a condensation line clogged and a tenant calling about water damage. I highly recommend Platinum as they are professional and respond fast in ""emergency"" situations . Thanks Jim and the platinum staff.

Mario M.

Platinum responded to my call within the hour. He arrived on time as a committed. Professional and courteous. However I thought the charge for the repair was expensive. I gave four stars due the high cost. The dollar sign should change or he should state in the call what the extra charge will be to come out on a sunday.

LInda M.

Platinum Plumbing really helped out my mom with frozen pipes in two of her bathrooms. The shower and the bathtub were not working and she couldn't turn on the faucet. They came out and gave us an estimate and then literally fixed the problem the next day! Also, I had an issue with the pilot light not working on my water heater, and therefore, I didn't have any hot water. Robert was out in 20 minutes and the problem was fixed in minutes!! Thank you Platinum Plumbing!!

Frank A.

Jim's company came out to my house and personally took care of the toilet issues they were having. Even though the plumbing was leaking a bit, his staff cleaned all of the mess on their own. I highly recommend Jim's company.